switching room on the 2nd day and was told the super deluxe rm 124 would be ready asap,so after checking out of 1st room at by 11 o'clock the we couldn't get into the super deluxe room at until bang on 16.00hrs. very disappointed. There was no fridge in the room and it didn't have a walk in shower. ( super deluxe rm cost me over £300 pounds with parking) I expected better) the only thing I could say it was the views you were paying for.

the location and view.

Stayed in February 2024

Abit of a walk from car park

The location was amazing. The views were breath taking too

Stayed in February 2024

The pillows wernt what we like so made it abit uncomfortable and we had horrendous neighbours who I think were drunk but talked all night banged on our wall ran around banging and slamming doors! The walls were paper thin aswell we could hear EVERYTHING. Also the pool was too cold on the night we tried to use it so left us a little disappointed

The location was amazing the staff were great and the views were beautiful

Stayed in February 2024

Only thing didn't like which was there no Room service but was explained after checking out they was busy

Good setting friendly staff

Stayed in February 2024

nothing but pol was very cold and bad needed music

size of rooms, facilities and hotel felt renovated not at all tired

Stayed in February 2024

Getting tired and a bit shabby round the edges. Not cheap - you expect attention to detail for a premium price - living off the location

Great location

Stayed in February 2024

One thing that was very disappointing was the breakfast service. On our second night we went for breakfast at 9:25 and didn’t get asked our order until 10am. We waited until 10:40 and no food had arrived. The staff were going round asking people what they had ordered again, I think there had been a mix up. Many people just left including us as we had a boat trip booking at 11 and couldn’t wait any longer. I would love to receive our money back for this breakfast.

The property was in a perfect location. Right by the lake. Had fish and chips one day for lunch at the hotel and it was amazing, highly recommend! Loads of restaurants around if you don’t want to eat at hotel. We stayed in the superior king room which was gorgeous! We had a huge window overlooking the lake. The bed was very comfortable and the room was spacious. Overall a very relaxing stay.

Stayed in February 2024

all ok spa really nice

Stayed in January 2024

More staff at breakfast Coffee and toast appeared at the end. Too late for the toast

Stayed in January 2024

Room size disappointing for grade of room. Grade of room looked better on website.

Location, staff, food, pool, lounge bar room.

Stayed in February 2024

To be honest I think i got the worth room in the hotel, it was the last room at the corridor, and it was really small and even it is not a regular shape, it is a trapezoidal room. I don’t know why the reception gave me this room and I believe on Monday there should be a lot of free rooms. I doubt that because we are Asian so it gave us the bad room.

The location is quite good, close to the pier and bus station.

Stayed in February 2024

Some areas were looking a little tired, breakfast buffet selection was limited.

Location, location, location.

Stayed in February 2024

Car park fees very expensive

Since we’ve coming to the McDonald the car has double in price !! I realise there’s an up keep but £20 pound a night is expensive.. we have stayed at another hotel in Bowness and there car park is free the charge sometimes stops us from staying at your hotel …

Stayed in January 2024

Staff working hard but not enough of them to cover guests particularly around breakfast and restaurant area. Didnt pick up my requests fir quiet room - room was above gym/spar in turned out and they noise guests next door!

Expensive hotel. Great location. Staff working hard but not enough of them to cover guests particularly around breakfast and restaurant area

Stayed in January 2024

The room needs updating, and the bathroom was a bit tatty

Local was fantastic, staff very good, bed comfortable.

Stayed in January 2024

A little expensive

Friendly staff Clean Great location Good food

Stayed in January 2024

The room wasn’t cleaned properly found toe nails in the bathroom and considering it cost me over £100 to upgrade the room I was very let down by that I just didn’t see the value for my money

Location was perfect

Stayed in January 2024

Checking in was a bit slow

Great location. Comfortable beds. Lovely Staff.

Stayed in January 2024

The so called luxury toiletries consisted of one container of hair and body wash and a small bar of soap, not luxury by any standards.

Location and lake view. The leisure pool and facilities were very good.

Stayed in January 2024

We had no hot water in the shower for the two days we stayed, we did report it too not great for cold / rainy mornings

Great location

Stayed in January 2024

Pool was too cold. Bar service was a bit hit and miss. Car park isn’t directly attached to hotel but honestly that wasn’t an issue for us, it was about 2 min walk.

Great location!! Comfy beds. Rooms good size (we had superior). Nice bar. Spa was nice/treatments good, pool was too cold for us. Good comfy traditional hotel.

Stayed in December 2023

Had to wait over 15 mins to get seated for breakfast. I had a spa treatmeant booked at 12.30 which was the only one available but had to check out of my room at 11am so could not change and refresh

Well located, excellent breakfast

Stayed in January 2024

Very clean. Facilities excellent.quality food Staff were polite friendly and helpful. Lovely views at breakfast.

Stayed in January 2024

The room pictured which I paid extra for was not the room I got, having stayed here on previous occasions, I thought I would pay double the standard room rate for a nicer room, when I questioned this on arrival I was told this was a suite at an extra cost of £120. They shouldn’t use the picture of the suite on the booking as it is, in my opinion, deliberately misleading.

Location on the side of the lake with lovely views, breakfast was excellent.

Stayed in January 2024

Breakfast, in general, was mostly good but very busy one morning and many complications accurred.

Good really

Stayed in November 2023