We had a velux window in the roof so to get a lake view we needed to stand on a chair and hang out of the window. The toiletries in the room were poor and minimal in comparison to the cost of the room. The room was £350 for one night - there was just 1 X cheap shower gel and a bath soap. No shampoo/conditioner/moisturiser. No shower cap etc. when requested fresh milk from room service only 50 ml of milk was brought to the room, enough for 1 X coffee and 1 x tea. For £350 a night I expect a good supply of fresh milk not UHT for the room. Breakfast was served from a self serve buffet and was luke warm. We were seated by a waitress with a menu on the table, I was expecting to order breakfast to be brought to the table piping hot, this was not the case and disappointing. For a 5 star hotel in a prime location I felt the lack of attention to detail let the hotel down, as a macdonald hotel I had higher expectations which were not met.

The room was fresh and clean and had plenty of space and a super comfy bed.

Stayed in June 2024

Access to the garden was directed as via a fire door and past storage rooms, not sure why

The breakfast was ok but a little cool: some thick toast would have been nice. A very comfortable stay

Stayed in June 2024

No air conditioning so had to leave bedroom windows open and could hear some street noise.

Hotel location, friendly staff, bar/lounge area with views over the lake, large size of bedroom, excellent breakfast, walking distance to shops and restaurants.

Stayed in May 2024

There was no hot water for showers and expensive hotel

We loved the breakfast and room and location

Stayed in June 2024

The property is quite old.

Good location, within walking distance to city center. We stayed in a standard family room - it is spacious. They provide decent breakfast. The staff is very kind and helpful.

Stayed in June 2024

Not all facilities (Sauna) were available very samll steam room and no jacuzzi (we wanted a spa break)

Location, helpful staff

Stayed in May 2024

Disappointed that on first morning there was no hot water. Staff did try to fix the issue but on returning to hotel later in the day was just told it hadn't been fixed. Was eventually offered another room and free upgrade which was lovely but would have just liked not to have had to waste time sorting this out when we only had a short stay.

Location and setting were excellent

Stayed in June 2024

The hotel, in parts, needs a little TLC. It looked as though they were returning some stuff.

Excellent location Beautiful Hotel Staff were friendly, helpful and welcoming.

Stayed in June 2024

The staff were lovely. Very friendly and helpful: great location, comfy beds and nice breakfast

Stayed in May 2024

Breakfast was terrible, cold, service poor

View of lake, disabled parking

Stayed in April 2024

More could be made of the hotel. Residents bar always in darkness and the library is just a room with empty bookshelves and furniture lying around. Also the car parking could be arranged better.

Great location, comfy rooms. Cooked breakfast was very good quality. Friendly reception staff.

Stayed in May 2024

Very shabby and tired bedroom furniture. Bits of the head board kept flaking off onto the pillows. Shower was very weak and took ages to get to temperature and the shower head holes were blocked with black gunk. Public areas were very cold with all the doors left open. Needed a coat to drink in the bar !

Great location with super views over the lake and nice swimming pool, gym and spa facilities.

Stayed in May 2024

Ran out of breakfast tea at breakfast!

Perfect location near to the lakeside walk and attractions

Stayed in May 2024

Room was excellent, but being direct above the sauna and swimming pool, the room was un bearable hot, even with all the windows open and was difficult and uncomfortable to sleep on an evening.

Staff, where great and very helpful

Stayed in May 2024

Nothing always great every time we come

Very clean and staff very polite especially Mia when having breakfast

Stayed in May 2024

Nothing, was all great

The beds were really comfy The pool and spa was excellent The location couldn't be better

Stayed in May 2024

Was very disappointed in the breakfast, I wanted eggs benedict but was not going to pay £5 extra for the sauce. That’s just ridiculous when you are paying just under £200 a night. I went for avocado on toast, there was 1/4 of avocado 1/2 cold tomato, poached egg. 😡

The hotel was nice made good use of the bar in the evening was staying with family (17 of us in total) Only there for 1 night so did not get much chance to explore the hotel. Was only there 17 hours due to a bereavement.

Stayed in April 2024

The range of food in offer was really good.

Stayed in May 2024

Room overall a bit "dated" Indicates a fridge but not one. This is a great pity as it would be a great attraction and benefit No Traditional Beers on tap. This is rather disappointing though decent bottled beers Lift on Spa end unpredictable at best. The other very slow

Good bathroom

Stayed in May 2024

Long way to room

Suits us. Comfortable. Always delivers

Stayed in May 2024

there were hairs in the bath from previous person and dirty tissue at side of bed window was broken

breakfast food was great room a lovely size location fab

Stayed in May 2024

There is evidently a problem recruiting and/or keeping some categories of staff. We were booked in for half board but the set dinner menu was the same each night, with only four dishes on offer for each course to cover the main categories of vegetarian, meat eater, etc. Fine if it changed each night, but it didn’t. The food was ok but not as good as on earlier visits. Still we had a good stay!

Excellent location and very willing staff, who went out of their way to enable ageing parents to be accommodated kindly and sensitively.

Stayed in May 2024

Parking was away but no big deal

Nice view and the food was good at night

Stayed in April 2024

We had a deluxe room with a balcony unfortunately when sat on the seats on the balcony all you could see was a brick wall to see the view of the boats coming and going was to stand up and lean on the wall.The brick wall wants replacing with a glass panel wall.No point paying £1465 for a room with a balcony when you have to stand up for the view when you should have that view relaxing sitting down.Reported balcony light not working not sorted out when we left.I chose the Old Endland for a treat for my wife who has dementia and i am recovering from heart failure.

The location,friendly staff,room sorted daily

Stayed in May 2024