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  5. Reviews of Old Bell Hotel

Reviews of Old Bell Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Abbey Row, Malmesbury, Malmesbury, SN16 0BW, United Kingdom

#6 of 20 hotels in Malmesbury

Guests' Choice

Review Score

Based on 828 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: June 15, 2024

    10
    The Bell was quirky and friendly, the staff could not do enough for us. The food was delicious 😋
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    No problems found

    The breakfast was delicious and very polite attentive staff.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    9.0
    Lovely Malmsbury...
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing major springs to mind.

    We loved the hotel, it was fabulous. The staff were super-friendly and very helpful. The room was lovely, and we loved the quirky design elements. Food was good, breakfast delicious. All in all, it was a wonderful experience.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    9.0
    Lovely comfortable stay , helpful staff , historic old building full of character
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 1 night
    • Submitted from a mobile device

    Initial room we were given was looking into car park and very small .. but we upgraded at a discount to a much nicer room

    Breakfast excellent Location excellent

    Stayed in May 2024

  • Reviewed: June 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The stay was impeccable, staff amazing, rooms perfect

    Stayed in June 2024

  • Reviewed: June 8, 2024

    9.0
    Very happy with h
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were exceptional dealing with my mother including taking my calls a day printing out information for her to make her stay as good as possible.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 2 nights
    • Submitted from a mobile device

    Great rooms and brilliant decor. Excellent staff and great food! Lovely to sit outside in the front courtyard also!

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Cotswold history
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Tight parking

    Very warm welcome and lovely room

    Stayed in May 2024

  • Reviewed: May 26, 2024

    10
    Lovely hotel.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast buffet was a little sparse. Lovely cooked breakfast though.

    Very good staff. Very dog friendly. Very nice rooms and lounges. Very good location.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    9.0
    Would definitely come back. Thank you
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 1 night
    • Submitted from a mobile device

    The lady at the restaurant who said we hadn’t booked in and asked us to sit down. No offer of drink or communication for 15 plus minutes. We had to ask and we never had an apology from her. We were woken up a lot as could hear people talking and doors and cars though were I. The coach house. Though a shame there wasn’t better soundproof.

    A fabulous venue and friendly staff mostly especially the receptionist and young waitresses and cleaner. The food was exceptional and from cosy and lovely.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    8.0
    The staff we really good,very polite and gave an excellent service
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Need long mirror in room and shower cap for ladies

    Nicely done

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Great location, will recommend to friends
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee making facilities hidden away in dark cupboard with no light so difficult to interpret.

    Excellent breakfast but unusual for ‘full English’ not to include toast.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Excellent service
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel & friendly service

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Met all our needs
    • Business trip
    • Group
    • Cozy Double Room - Coach House
    • Stayed 1 night

    Nothing comes to mind and we will definitely stay again

    Absolutely Loved the quirky cosy interiors and warm feel of the entire place including the friendly staff. We've taken some ideas to include in our own home, so impressed.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Excellent choice.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really...we had a fine stay and would not hesitate in returning.

    Truly friendly staff, made us feel very welcome. Whole hotel imaginatively decorated - a combination of tasteful quirkyness. Food was beautifully presented and delicious, but portions could have been larger and the menu choice could do with some expansion to incorporate more vegetarian and vegan options. That said, the kitchen was obliging.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    9.0
    Lovely hotel, fantastic staff and service
    • Leisure trip
    • Couple
    • Double Room - Character
    • Stayed 1 night

    A pity there was no hot water in the morning for a shower/bath :( Apparently an engineer had been called to fix the fault (extended beyond just our room)

    Food (evening meal and breakfast) excellent. Service- staff very friendly and helpful Room - very comfortable, well decorated.

    Stayed in April 2024

  • Reviewed: May 13, 2024

    10
    Really enjoyed our stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Extract fan on flat roof outside our window a bit noisy due to hot weather we had the window wide open We did find the fan in the Wardrobe next morning

    Very well appointed staff excellent Food amazing

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    Top notch 100% lovely hotel a real gem
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing its perfect

    Kind attentive staff. Funky atmosphere. Great food.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything from the welcome to the beautiful room was perfect. Dinner and breakfast amazing too.

    Stayed in April 2024

  • Reviewed: May 9, 2024

    10
    Brilliant stay in a very comfortable fabulously decorated hotel don’t change please
    • Leisure trip
    • Travelers with friends
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing it was excellent

    The location the decor attention to detail excellent Staff made you very welcome and comfortable Highly recommend the hotel

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    Oodles of character - tiny niggles which didn’t really impede our enjoyment.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The service was a little slow in the bar, and we would have appreciated a more extensive dinner menu in the restaurant but all in all not much to complain about!

    Beautiful building with a lot of character. The room was spectacular, apart from the banging radiator pipes which woke us up several times. The staff were friendly and extremely helpful. There was also plenty of parking available at the back of the hotel which was free of charge.

    Stayed in April 2024

  • Reviewed: May 5, 2024

    9.0
    Beautiful hotel in a beautiful old building in a beautiful town
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 1 night

    A bit expensive for where and what it is and breakfast service was very slow.

    This place feels really swanky and up-market from start to finish. It is a beautiful old building in a superb location with everything well maintained and spotlessly lean. Staff friendly and efficient and good breakfast. On site free parking is a bonus.

    Stayed in April 2024

  • Reviewed: May 4, 2024

    10
    Will definitely return and recommend to others.
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very hot.

    Very quirky but tastefully done.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Cozy Double Room - Coach House
    • Stayed 3 nights
    • Submitted from a mobile device

    The quality of the evening dinner was really awful .So surprised. I can't think of a worst hotel meal for a long time.The starter was ridiculous .One flake of mackerel on a small lettuce leaf with a white dressing .I was told fresh and smoked mackerel but no .Main course ,poached cod .So awful .Luke warm .not cooked properly tasteless and asked for broccoli which was lukewarm and horrible .Get the chef to look at Ric Steins book on cooking fish ..Consequently we ate elsewhere on the following nights .Didn't dare risk it

    Decor was lovely .Great room .Very cosy

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    A luxury experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is gorgeous, the design is amazing. The staff were friendly and professional. The room was clean and spacious, it was a wonderful stay. The food in the restaurant was also very good

    Stayed in April 2024

Showing 1 - 25

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