Stairs would be a little steep for some people with mobility problems.

Seaview from comfortable room was amazing. Lashings of hot water and a comfortable bed. The cooked breakfast was lovely, cooked well amd piping hot. Free parking on property was a bonus . The staff were very friendly and welcoming and the bar had a reasonably priced verried menu.

Stayed in September 2023

2 single beds not comfortable pillows hard also

Very clean

Stayed in September 2023

Lovely clean bright and spacious room with full view of bay and all attractions. Free parking, very convenient for Marine Lake, restaurants, town centre and shops.

Stayed in August 2023

Showers are not very good. No power.

Location and parking facilities.

Stayed in August 2023

Floor boards a bit creepy,,; it’s an old building.

Bed was very comfortable, a good nights sleep.

Stayed in August 2023

View of the seafront. Beds were Very comfortable. Staff was sound aswell. Food was good too. Will definitely be returning in April next year

Stayed in August 2023

Could do with a paint job out the front Don’t judge a book by its cover though the rooms are lovely

Bedroom was lovely, spacious and very clean. The bed was extremely comfortable

Stayed in August 2023

Outside area a bit shabby

Parking friendly welcome and very clean

Stayed in August 2023

Unable to eat in the evening at 7 pm due to running a hour late not enough staff Also the rooms need a good cleaning and paint over holes in the walls bathroom tired shower not good Beds was very clean and fresh good size room we had room 2 Hopefully return one day to see improvements

Location

Stayed in August 2023

Food location

Location food and breakfast

Stayed in July 2023

Toilet seat moved lots

Location great, room nice size and had a bath, lovely welcome by manager very clean and nicely decorated bed super comfy

Stayed in August 2023

Nice big room perfect for a family of 4

Sea view..nice and clean

Stayed in August 2023

- Poor breakfast situation - I waited 45 mins for egg on toast and the toast wasn't even buttered! - Very noisy floorboards, a guest above us didn't stop walking around for 3 hours and we heard every step. - The spare beds are very uncomfortable.

You can't fault the location of The Old Colonial - it is literally a stone's throw from the beautiful sandy beach and there is a great view of the sea from the room we had. Although the building and the rooms are a little old fashioned and in need of refurbishment, we were comfortable enough - however the spare bed was a little too hard as it had no springs, it was essentially just a mattress on wood. The manager Lee was very friendly and welcoming however during check in I was confused as to why he didn't immediately put us down for breakfast every morning as we requested and seemed to almost be subtly dissuading us from having breakfast there at all. On the first morning, we arrived at 8am in the dining area and soon realised why... the hotel is understaffed and really not equipped to offer breakfast and does so halfheartedly. The poor woman who served us seemed a little put out that we had arrived so early as nothing was ready. She also said something to the effect of "the chef isn't very good in the morning". We got there eventually but decided to take Lee's advice and get breakfast elsewhere for the remainder of our stay! We also tried to get dinner there on our last evening but we left to go elsewhere after waiting ten minutes to be served. We would definitely stay again for the convenience of the location as the room itself was perfectly fine.

Stayed in August 2023

The only problem we experienced which was not the accommodations fault at all but the guests in the next room made such a nose banging etc it woke us all up and scared my little girl then we had to listen to the headboard banging against the wall all night so we had little sleep , had nobody to speak to about it in the morning as the desk was unmanned I would like to get some form of refund due to no sleep

The rooms were lovely and big really clean would defo recommend Ive to western every year for the past 10years with my husband and children my partner pasted last year but we still come because the memory’s we normally stay the premier inn But I would rate the rooms better here for the money

Stayed in August 2023

N/A

Clean Friendly Good parking even for motorcycle

Stayed in August 2023

I'm only putting this here, as the survey is asking for negative comments as well as positive. The view of the hotel from the outside lets it down a little bit, but that is just a very minor point, and nothing that a lick of paint couldn't fix. Didn't spoil our break in any way.

The hotel has a cracking pub and beer garden, with spectacular sea views. The menu looks good, but we ate when we were out and about on the town, so unfortunately didn't sample the food. Good size room, with everything in it that you would expect or hope for. Friendly and informative staff. We enjoyed our stay and would go back and recommend the hotel to anybody.

Stayed in August 2023

There was no where to store luggage on early arrival.

The room was clean. larger than expected. Bath and shower.

Stayed in August 2023

No negative comments

The location is excellent with complimentary parking. Our family room was really spacious with a view of the promenade. The bed was really comfy, and a good supply of fresh towels in the bathroom. There was a nice choice for breakfast, and was freshly cooked. The hotel staff were really welcoming and we will stay at the Old Colonial when visiting Weston again.

Stayed in August 2023

Only thing my friends and I didn’t like were the shower heads. Theses need to be sorted.

The rooms were clean and spacious. I didn’t eat at the property. Staff were very accommodating and friendly. Will definitely visit again

Stayed in August 2023

Wonky toilet seat

Location was ideal for us especially including the parking

Stayed in August 2023

We had a lovely couple of nights in the Old Colonial in Western-Super-Mare, there was a couple of things that needed attention and the main thing was it really needed a total upgrade, For a Marston Hotel it was very basic, it was only at best a two Star but was trying to be better, the Staff were brilliant, the bedroom was very big with a comfortable bed, BUT the reception & bar area was very poor NOT VERY NICE.

Stayed in July 2023

The bar shut too early.

Stayed in July 2023

It’s dated but doesn’t effect your stay.

Room was very spacious and clean. Good location and friendly staff.

Stayed in July 2023

No proper plugs at the sides of the bed to charge phone, bedside lamps plugs were like shaver plugs and the lamps were huge and bright - felt unnecessary with the wall lights aswell. TV felt very unsturdy on it's wall attachment. Red mould on the shower head. Cleaner really noisy at 7.30 in the morning, sounded like they were moving furniture. The door between reception and the bar and the side entrance between bar and car park were unlocked/locked at random inconsistent times. Responses to emails were more than 24hrs later and some after I had already checked out. Outside of building could do with a bit of love.

Staff lovely and helpful. Room was huge. Bed large and comfortable. Bathroom was spacious and shower was lovely. Fan provided was very quiet. Our windows overlooked the roof and could hear the generator overnight coming on and off but it wasn't noisy.

Stayed in July 2023

Hotel needs a bit of T.L.C and the bath room but but over all good

Breakfast was good but i thought should be a bit cheaper; The room was a good size clean nice view large bed .

Stayed in July 2023