1 West Quay Road, Southampton, SO15 1RA, United Kingdom
#25 of 34 hotels in Southampton
Guests' ChoiceBased on 2823 hotel reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
8.5
Facilities
7.5
Staff
8.2
Value for money
7.0
Free WiFi
7.7
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End of dialog contentReviewed: 20 May 2024
Pamela
United KingdomNo air con meant the whole hotel and especially the room was stuffy. Lighting throughout the hotel was poor. Front desk staff were not particularly friendly.
Breakfast was good and the staff in the restaurant were nice.
Stayed in May 2024
Reviewed: 18 May 2024
Mcmahon
IrelandNo air conditioning, tv wasn't smart
Vegan breakfast, friendly and helpful staff. Only spent one night
Stayed in May 2024
Reviewed: 14 May 2024
John
JerseyOut dated room and small separate toilet needs knocking into one large bathroom
Dinner very good well priced
Stayed in May 2024
Reviewed: 8 May 2024
Joanne
United KingdomNo air con so the room was hot
Friendly staff, good bar, great location
Stayed in May 2024
Reviewed: 6 May 2024
Chris
United KingdomThe service for the dinner was very slow
Breakfast was great and dinner was lovely aswell service was a bit slow for dinner but was good food, swimming pool and sauna was nice
Stayed in May 2024
Reviewed: 4 May 2024
Linda
JerseyThe pool area, the lovely dinner in the restaurant, and the lovely lady who served me there The excellent man on reception who even arranged a maintenance man to help sort out an issue with my suitcase.
Stayed in April 2024
Reviewed: 4 May 2024
I
GuernseyAll was well, no problems.
All good. Lovely stay.
Stayed in April 2024
Reviewed: 3 May 2024
Nadera
United KingdomHeating in the room is bad and the shower is not functioning well…
Location was great
Stayed in April 2024
Reviewed: 30 April 2024
Ronni
United Kingdom1. The room very very out dated, the safe was broken. The hotel is marketed as "family friendly" and I guess that many of guests are Paulson park visitors? anyway, it surely wasn't reflected in the room outlet. Not enough storage, or hooks in the bath to hang stuff. 2. Breakfast - good selection, but everything was running out all the time! we couldn't have a seamless eating time, without the need to always waiting (very long) for new food to come out of the kitchen.
The location The pool (fitness facilities) The room size.
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomBooked for evening meal - good menu but food luke warm and not great - my husband complained and they didn’t charge for his meal but it did spoil what could have been a really nice occasion
Great breakfast
Stayed in March 2024
Reviewed: 25 April 2024
Alona
United KingdomVery much outdated, I would say 3stars hotel. Very small spa area therefore long waiting time to get in. The pool area wasn’t clean.
Good location if you are looking for something in close proximity to ferry terminal
Stayed in February 2024
Reviewed: 19 April 2024
William
GuernseyWe would suggest that the evening menu in the restaurant varied each day although we thought the food was excellent.
Stayed in April 2024
Reviewed: 15 April 2024
Paul
United KingdomOpposite police station so a bit noise with sirens now and again
Good location
Stayed in April 2024
Reviewed: 12 April 2024
Denise
United KingdomWe had a problem with the lights as the door card holder was broken
Everything.
Stayed in April 2024
Reviewed: 10 April 2024
Michael
United KingdomNone
Swimming pool for my granddaughter
Stayed in April 2024
Reviewed: 9 April 2024
Monika
United KingdomThe shower cubical and area to go to pool was dirty. The area to get dressed and showered after sauna was too small for the amount of people at once. In our room the sofa bed could if done with an extra mattress on top as I could feel the metal springs which was not very comfortable to sleep on. Also could of done with more than one pillow on there-cushions even. We could not find any button for a fan in the bathroom so it just steemed up, windows could not open but the fan in the toilet kept going on and off by itself throughout the night. The fan in the toilet had no impact to the rest of the room though. It got a bit hot and noisy at night.
I liked the sauna and that there was a pool! Breakfast was great-a big variety of options. The main bwd was very comfy.
Stayed in April 2024
Reviewed: 8 April 2024
Ayele
United KingdomVery good location
Stayed in April 2024
Reviewed: 2 April 2024
Mariano
United KingdomHotel Rang a few days before to check with us about the pool max capacity and that if we had and issue with no Air con in the room. Swiming pool was great to spend time with the Kids.
Stayed in April 2024
Reviewed: 31 March 2024
Susan
United KingdomRoom was a little tired, but still comfy with good facilities.
Staff were fabulous, all very friendly and helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Elizabeth
United KingdomThe parking situation in that I kept forgetting to put my reg in for each time we left the hotel. The actual room needed a bit of updating
I liked that there was a pool. Great location central to everything and only 15 minutes from Paultons park/ peppa pig world
Stayed in March 2024
Reviewed: 28 March 2024
Vincent
Ireland£5 delivery charge for room service
Receptionists were excellent including Whatsapp
Stayed in March 2024
Reviewed: 26 March 2024
Julie
United KingdomBathroom and toilet needs updating
Location good for train and Mayflower theatre
Stayed in March 2024
Reviewed: 24 March 2024
David
United KingdomSpurious emails about the booking probably resulting from the Booking.com website having been hacked.
Very good room. Good breakfast.
Stayed in March 2024
Reviewed: 19 March 2024
Betk10
United KingdomSeparate bathroom and toilet, bit dated.
Generally OK, A bit dated
Stayed in March 2024
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