4 Whitehall, Whitehall Quay, Leeds, LS1 4HR, United Kingdom
#6 of 44 hotels in Leeds
Guests' ChoiceBased on 5619 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
9.1
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Michael
United KingdomCar park is very small and tight to manoeuvre around.. spaces are very narrow.
Very helpful, friendly staff. Excellent facilities and location.
Stayed in May 2024
Reviewed: 7 May 2024
D
United KingdomVery efficient breakfast service
Stayed in April 2024
Reviewed: 7 May 2024
Simon
United KingdomThe room was a bit 'tired' with some marks on the bedroom wall and the extractor fans in the bathroom and toilet did not work which was disappointing. There was a large wardrobe but only 6 clothes hangers which was inadequate.
Service and breakfast was good, so was the location.
Stayed in May 2024
Reviewed: 7 May 2024
Darach
IrelandLovely hotel, fantastic staff, especially Adrian in the bar 😊
Stayed in May 2024
Reviewed: 6 May 2024
Michele
United KingdomGreat location for getting around. Nice bar, good cocktails.
Stayed in May 2024
Reviewed: 6 May 2024
Amy
United KingdomWe stayed on a Saturday night and went down to the bar for a drink before going out for the evening and there were multiple hen party groups enjoying a meal in the restaurant (which they filled) and then moved to the bar (which they filled). Obviously not against anyone having fun, but it did make it impossible to sit in the bar area as the noise levels were very very high and there was no seating left. Someone we passed in the lift area said it was like this every Saturday night. We can’t verify this but it was this particular Saturday.
Amazing hotel, brilliant location. Upgraded due to being a special occasion which we were grateful for. Breakfast: lots of choice and all well cooked and presented. Room: amazing, well appointed and very clean. Reception staff were lovely and efficient as were breakfast staff and room cleaners we came across.
Stayed in May 2024
Reviewed: 6 May 2024
Tom
United KingdomRoom was too hot and aircon didn’t seem to cool it down
Location food and staff
Stayed in May 2024
Reviewed: 5 May 2024
Phillip
United KingdomTight parking
Clean, fresh and immaculate
Stayed in May 2024
Reviewed: 5 May 2024
Chris
United KingdomNothing
Great location close to Leeds City Centre
Stayed in May 2024
Reviewed: 4 May 2024
Paul
United KingdomThe price of the breakfast...way too much for the quality
Cleanliness, friendliness of staff, bar staff
Stayed in May 2024
Reviewed: 4 May 2024
Robert
United KingdomGreat location, bar area was nice and room were very nice.
Stayed in April 2024
Reviewed: 1 May 2024
Nikayla
United KingdomThe price of breakfast
The location of the hotel, the room was decorated nicely and likes the separate toilet.
Stayed in April 2024
Reviewed: 1 May 2024
Devante
United KingdomThe only bad thing I would say was the parking but still not bad
Everyone was very nice the room was great everything you needed great service
Stayed in April 2024
Reviewed: 1 May 2024
Liam
United KingdomGreat location. Staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 30 April 2024
Yetunde
United Kingdomlimited food choice during breakfast.
room was nice. location nice staffs were good
Stayed in April 2024
Reviewed: 30 April 2024
Tena
United KingdomMattress was way too soft, I have a relatively recent spinal fracture and it was difficult to sleep on the bed as my spine had very little support. My partner also found it too soft (you fall into the bed when you lay down).
Very good location, easy to talk from train station - less than 5 minutes, quiet, great ammenities in the room - including Nespresso machine and kettle, room was clean and comfortable. Staff was very polite and accomodating.
Stayed in April 2024
Reviewed: 29 April 2024
Firatcebeci
United KingdomWe loved the breakfast. The room was spacious and clean. Staff were kind and helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Laura
United KingdomThe bed was uncomfy quite hard, and the toilet felt claustrophobic would of been better the toilet and bathroom as one as wouldnt of felt as confined . More tea and coffee in rooms only had 1 coffee and one tea bag and no bag in the bin.
Loved the size of the room, location, atmosphere it was very quiet couldnt hear other people or people walking past in corridor was lovely. Special touch of adding balloons and card to room to celebrate partners birthday .like the wave seat comfy .
Stayed in April 2024
Reviewed: 29 April 2024
Trivedi
United KingdomWe received exceptional care from the hotel staff, with special thanks to Kareena, who truly went above and beyond to ensure our stay was unforgettable and enjoyable. It's remarkable how much one person can elevate the entire hotel experience!
Stayed in April 2024
Reviewed: 28 April 2024
Kim
United KingdomN/a
Location
Stayed in April 2024
Reviewed: 28 April 2024
Sharon
United KingdomParking a little expensive but probably to be expected in city centre.
Excellent location. Quiet room at the back of the hotel. The staff were very courteous.
Stayed in April 2024
Reviewed: 28 April 2024
Yann
United KingdomI cannot see anything particular.
spacious room, very delicious breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Julie
United KingdomClean, comfortable and great location. Breakfast had good variety of food.
Stayed in April 2024
Reviewed: 27 April 2024
Romy-jo
United KingdomThe WiFi was poor. I didn’t realise there was paid for super wifi
Lovely hotel, staff were very friendly and the vibe of the hotel is lovely
Stayed in April 2024
Riccione, Italy
Cartavio, Spain
Morecambe, UK
Ocean City, USA
El Grado, Spain
Völkermarkt, Austria
San Felipe de Puerto Plata, Dominican Republic
Boal, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content