Queens Promenade, Blackpool, FY2 9AA, United Kingdom
#227 of 243 hotels in Blackpool
Guests' ChoiceBased on 15376 hotel reviews
5.2Cleanliness
5.8
Comfort
5.8
Location
6.7
Facilities
5.9
Staff
7.2
Value for money
6.3
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
David
United KingdomRipped quilt,window broken
Close to amenities
Stayed in April 2024
Reviewed: 29 April 2024
Tina
United KingdomThe hotel is very large and it was outdated. There were not clear instructions where the rooms were. There was a lot of rubbish outside the hotel. Also in the entertainment part/bar children were running amok with no parental control-staff should have spoken to parents re this as there were certainly issues of health & safety.
Suited our needs.
Stayed in April 2024
Reviewed: 28 April 2024
Cristian-mihai
United KingdomThe beds were not comfy at all and very small Windows wont open No.window in bathroom
The location is great staff was very friendly and nice swimming pool and spa
Stayed in April 2024
Reviewed: 27 April 2024
Marnya
United KingdomSmall room, tv outdated, noisy fire door outside room
Clean rooms
Stayed in April 2024
Reviewed: 27 April 2024
Dan
United KingdomNot the hotels fault but we were there in half term so kids running up and down the halls and banging above until 11pm ish
The staff were night and the porter showed us around the ball room ect which was very kind of him
Stayed in April 2024
Reviewed: 25 April 2024
Linda
United KingdomRoom was not as clear.
The staff are lovely the hotel is big
Stayed in April 2024
Reviewed: 25 April 2024
Carly
United KingdomOnly a short time for evening meal
Really enjoyed the pool and sauna.
Stayed in April 2024
Reviewed: 23 April 2024
Christine
United KingdomThe room could do with a good clean cobwebs on ceiling stains on skirting boards dried food on floor no batteries in remote
Breakfast was lovely
Stayed in April 2024
Reviewed: 23 April 2024
Kevin
United KingdomVery out dated Needs a massive upgrade & clean Guest running about on landing all evening & banging doors Room pretty grotty Horrible tea bag's Bed old & squeaky Pubic hair in bathroom
I didn't really like it It's quite misleading when you see the pic
Stayed in April 2024
Reviewed: 22 April 2024
Abby
United KingdomStaff was rude. WiFi didn't work. Bathroom was dirty. Beer tasted off. Entertainment didn't match the audience.
Bed was comfy and view.
Stayed in April 2024
Reviewed: 22 April 2024
Trevor
United KingdomIt was not very clean
Not a lot really but food was good
Stayed in April 2024
Reviewed: 21 April 2024
Derek
United KingdomMouldy walls and ceilings, ridiculously long waits at reception, £3.50 for a 5p tea bag and some hot water is having a laugh, been in better maintained youth hostels, the hotels worn out and needs to be cheaper to compensate.
Nice firm mattress, best night’s sleep I’ve had for ages. Breakfast reasonably priced. Large car park, though charging guests for parking is a bit off when so many other parts of the stay are sub-standard.
Stayed in April 2024
Reviewed: 21 April 2024
Deborah
United KingdomDated, tired property. Carpets were dirty and ill fitting. Basic cheap furniture in room. Shower had poor water pressure. Bar facilities- card payment only. There was a ruckus in bar area over bingo. Not a relaxing nor pleasant atmosphere at all.
The location. Plenty of (chargeable) car parking. Bedding was clean.
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomIt doesn't look anything like the pictures and really expensive for what you get
The staff were lovely
Stayed in April 2024
Reviewed: 20 April 2024
Melissa
United KingdomCheckin was a convoluted process, room was dated, hotel was hard to navigate, the exterior wasn’t particularly welcoming and there were no options for early breakfasting.
The location was perfect.
Stayed in April 2024
Reviewed: 19 April 2024
Caitlin
United KingdomHouse keeping walking into your room at 9:50 AM
Stayed in April 2024
Reviewed: 18 April 2024
Carla
United KingdomBusy, dated. Seems to be taken over by army veterans private functions.
Cheap, entertainment not bad, clean very dated staff were okay too busy to be helpful really. Really can't moan for the price you wouldn't get better. Also the food was good I was very surprised.
Stayed in April 2024
Reviewed: 18 April 2024
Rothwell
United KingdomThe hotel needed a good clean and could do with a revamp mould on walls and damp
Breakfast was good a mixture of things available but the location was a far distance away from attractions the hotel could do with a proper clean and a revamp the room was just a room the bathroom the sink was coming away from wall the water took half hour to warm up.was ok for just a standard 1 night stay
Stayed in April 2024
Reviewed: 18 April 2024
Barbara
United KingdomI included in my booking parking ,wi-fi and pool but when I arrived I need to pay extra .Old fashioned hotel corridor narrow thanks to sign I was able find room. Smell not fresh old carpet cover with tape , stain in bathroom,After taking shower floor was covered with water must be some leak
Breakfast was good and hotel location a very close to the beach
Stayed in April 2024
Reviewed: 17 April 2024
Pauline
United KingdomIt was so cold
Easy access to transport
Stayed in April 2024
Reviewed: 15 April 2024
Margaret
United KingdomThe beds were hard and very dated. Musty smell
The location was good for us as visiting friends in cleavleys. It was clean
Stayed in April 2024
Reviewed: 13 April 2024
Nolan
United KingdomThe price was reasonable for what it had. However, some of the facilities could do with some TLC, Like the arcade areas, the cinema room was shut most of the time. I feel the food prices were a little too much, leaving us to eat away. Being in the end room left our room a little mosit and damp through the rain. We paid for toiletries but only got little soap bars, and there was no toilet brush, which was a downfall cleaning the toilet with wipe. We could have appricated clean cups daily with tea and coffee, maybe juice for the children and towels too. Tv areal was a little poor due to weather, and the Internet was extremely overpriced, which led to using our own data.
We loved the additional pool and sauna. The room overall was tidy and clean, and the staff was friendly when spoken, too. We appreciate the historical look to the building. I would definitely go back, though, as you couldn't ask for more with reasonable price to the stay.
Stayed in April 2024
Reviewed: 11 April 2024
Chloe
United KingdomThe hotel management was shocking everything else was ok
Nice hotel and rooms just a shame about some of the staff front of house manager has a attitude that stinks and was a bully to the other staff
Stayed in April 2024
Reviewed: 10 April 2024
Kimberly
United KingdomBeds are very hard. Not enough towels supplied, empty soap dispensers. Bathroom door did not close and no safety latches on the windows (3rd floor). Beds were nice and clean however the surfaces had previously spilled tea/coffee. Bin was tiny in the room and filled after 1 day, the bin bag provided was so thin it ripped apart and was useless. Nothing was replenished during our stay (tea bags, clean cups, sugar, soap ect)
Good value for money.
Stayed in April 2024
Whitby, UK
Konstanz, Germany
Delmenhorst, Germany
North Richland Hills, USA
Rovinj, Croatia
Wise, USA
Mirleft, Morocco
Huadu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content