10-11 New Steine, Kemptown, Brighton & Hove, BN2 1PB, United Kingdom
#18 of 49 hotels in Brighton & Hove
Guests' ChoiceBased on 1781 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
9.3
Facilities
8.0
Staff
9.3
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 June 2024
Cole
United KingdomThe mattress on the double bed was a little hard.
Nice bright clean room and pet friendly.
Stayed in June 2024
Reviewed: 19 June 2024
Stuart
United KingdomBreakfast and breakfast service was superb.
Stayed in June 2024
Reviewed: 18 June 2024
Thomas
United KingdomOur room was far to small for the price .we saw other rooms they looked good
Breakfast was excellent
Stayed in May 2024
Reviewed: 16 June 2024
Martin
United KingdomWe found the mattress to be very hard and uncomfortable
The staff were very helpful and friendly. Breakfast was very good quality and plenty of it.
Stayed in June 2024
Reviewed: 15 June 2024
Ronh
CanadaThe bathroom was quite small, but clean and adequate. There are rooms without a private bathroom, so if using a shared bathroom is not your thing, be careful on the room you choose when make the reservation. The door to the room didn't seem to have a tight seal and I thought I were hear a lot of noise from the hall. However, to my surprise, it was actually quite quiet. So, something to be aware of, but it wasn't really an issue.
We had a rather large room (2 large beds) with a private bathroom. The room was very nice, although with the two beds, it did seem a little cramped. The table and 2 chairs by the bay window was really nice. And the staff were absolutely wonderful. The location is very good, being very close to the sea and only a short walk to the Brighton Pier.
Stayed in April 2024
Reviewed: 14 June 2024
Jack
United KingdomOffer dryers and irons… generally stuff that people would need. But overall amazing
Honestly really surprised! Very cheap so I did not expect much but great value! The rooms could offer facilities ect dryers, irons (per room)… but overall amazing value and would definitely recommend!
Stayed in June 2024
Reviewed: 14 June 2024
Alan
United KingdomBed. To. Small. Couldn’t get a good nights sleep
It. Was. In. Walking distance of. The. Venue I was going to. Everyday
Stayed in June 2024
Reviewed: 1 June 2024
Hill
United KingdomNothing comes to mind
Always clean, friendly and comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Linda
AustraliaLook, it was fine but a few things to be aware of when booking budget double with ensuite. The room is on the top floor (5 sets of stairs to carry your luggage up, staff did offer to help) under the roofline with sloped ceiling making a tiny room feel very cramped and difficult to move around for 2 people. Bathroom door doesn't open fully, hits the bed. And hot, oh my goodness, so hot that there was condensate dripping from the sloped window in the morning. Fan provided but very weak and did not help much. Very expensive for what it was but I guess you are paying for location.
Location was fantastic, close to beach and pier. Nice indian restaurant at top of the street. Room clean but very small and hot. Staff nice.
Stayed in May 2024
Reviewed: 1 June 2024
Marybeth
CanadaWe were surprised at the high cost of the room which was about £50 more than usual the usual rate. We inquired and were told that rates had been increased because it was the weekend of the festival in Brighton. The room was very small and ventilation was poor. Most of the staff were very pleasant and friendly but when we arrived and had to find parking in the neighbourhood we found the staff member not very helpful.
We liked the location, a short walk from Marine Parade and the Brighton Pavilion. The hotel had a friendly vibe, the rooms were clean and well-decorated and breakfast was good.
Stayed in May 2024
Reviewed: 31 May 2024
Chelsea
United KingdomParking was limited, unable to park outside
Good location friendly staff, handy with 3 singles beds
Stayed in May 2024
Reviewed: 30 May 2024
Abigail
United KingdomToilet was located outside of the room, not too much of a bother
Excellent service, very clean, all amenities provided and replenished every day. Perfect location just off the sea front.
Stayed in May 2024
Reviewed: 30 May 2024
Malgorzata
United KingdomLocation is great about 2min walk to the sea. Although we arrived too early the room was prepared and there were no issues. The room was clean and so was the bathroom. Night was very quiet and we slept well.
Stayed in May 2024
Reviewed: 27 May 2024
Claud
United Kingdomcampers on green opposite our room. chef needs to check temperature of food some bits cold and keep stocks in no avocado for chefs special breakfast on first morning also second morning, but a member of staff went to the shops to buy one. Shower not draining away.
location was good room ok breakfast ok
Stayed in May 2024
Reviewed: 20 May 2024
Sue
United KingdomToo much furniture in the room made it feel a bit cramped. Taking a couple of unnecessary pieces out of the room would have made it perfect but I get that other guests may have other preferences.
Great location for walking into Brighton, warm friendly welcome, nicely decorated room.
Stayed in May 2024
Reviewed: 20 May 2024
Peter
United KingdomShower was slow but warmed up quickly.
Great location. Room was comfortable and had adequate storage space and a desk to work on.
Stayed in May 2024
Reviewed: 20 May 2024
Bridgman
United KingdomSeemed unable to open windows. Seemed to be no air conditioning.
Location, cleanliness, friendly staff. Good continental breakfast.
Stayed in May 2024
Reviewed: 15 May 2024
Ruth
United KingdomGorgeous place, very stylish, clean & comfy with a fabulous location
Stayed in March 2024
Reviewed: 13 May 2024
Michael
United KingdomThe curtains didn't block out the morning light and the bathroom door did not quite fit properly.
Very clean, affordable. With a convenient location and friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Roger
SpainGreat location
Stayed in May 2024
Reviewed: 8 May 2024
Leanne
United KingdomWas above the front door which woke me in the morning a lot
Friendly
Stayed in May 2024
Reviewed: 8 May 2024
Ka
Hong KongThe room is very small.
The staff is nice. The location is good, suitable if you need to park your car.
Stayed in May 2024
Reviewed: 8 May 2024
Kimberley
United KingdomWalls too thin and some guests too noisy. Experienced a lot of noise from other guests which had woken us up each night. We were on the top floor and it was a bit of a struggle carrying luggage up several flights of stairs. Flooring on top room was very uneven , 1 bed was at a slant due to this. Not ideal but might just be because it’s an old building.
Good location, quiet neighbourhood. Staff were very friendly and helpful. Rooms cleaned each day and fully equipped with everything you need.
Stayed in May 2024
Reviewed: 6 May 2024
Cristiano
United KingdomA rude staff member with tick glasses and a earpiece approached us in the lobby with no friendly manners whatsoever. We were having a meeting and decided to buy some snacks from the nearby supermarket (grapes, nuts, a pack of crisps) and a coffee from Starbucks. They came saying that it’s not good to bring food into a restaurant and they make coffee in their bar (?!?!). There’s no way you can even think that they would serve any sort of food in that lobby. No food menus whatsoever, not on the tables nor anywhere else. And sorry if we went for a Starbucks coffee, rather than your Nespresso machine (!!!). Anyway, this guy might also be somehow right, but they clearly lack of customer service as there are much better ways to approach paying guests who chose your hotel, over thousands in town. They turned a potential promoter into a passive customer. Well done!
Good location and very welcoming staff. The Spanish girl at the check in (sorry forgot the name), was very welcoming and clearly explained all we needed to know.
Stayed in May 2024
Somerset West, South Africa
Wiesbaden, Germany
Akashi, Japan
Folgarida, Italy
Leogang, Austria
Istanbul, Turkey
Neuville, France
San Juan de Piñera, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content