Furniture in the room was tired and needs replacing

Location and outdoor pool

Stayed in September 2023

Hotel general maintained condition both inside and out is a little tired. Booking was not clear that breakfast was excluded.

Good location and nice setting in grounds. Room comfortable with all amenities you would expect. Nice lounge/bar area.

Stayed in September 2023

Some public areas in the accommodation block is dated but clean.

Great wedding venue, with accommodation for medium sized celebrations.

Stayed in September 2023

Too many steps up to room. Bathroom fan noisy and no grab rails when showering and no bath mat but I’m sure they would have provided one but I forgot to ask. Lido pool had leaves and other stuff floating in it. Did not dine at the hotel so can’t comment on the food. No entertainment on in the bar until I requested some music on. Quilt cover on the bed looked a bit grey and had marks on it and the sofa was stained. Think there may have been staff shortages overall.

Junior suite room large with a good view. Staff very friendly in particular the lady from South Africa who served on in the bar on Thursday night.

Stayed in September 2023

Poor breakfast. Staff could benefit from some customer service training. Mostly oblivious to guests needs sometimes boarding on rude though perhaps not intentional. Faulty Towers esque customer service lol Room pleasant but could do with deep clean & decor refresh.

Beautiful location & wonderful historic building.

Stayed in July 2023

Very dusty in room , needed polishing the dust was embedded I think. The T.V. Control was filthy really needed a sanitizing clean. Especially with the New Strain of Covid starting up again. We weren't served at the breakfast table for breakfast, i.e. pot of tea & coffee. as a member of staff hadn't turned up. Though the Continental breakfast. was lovely.

Having a room suitable to our needs. Ground floor where we could park our car outside the room. We are disabled mobility etc problems. The large window in the room was inspiring where the gardens & the swimming pool were shimmering in the sunshine. very peaceful .

Stayed in September 2023

Garden furniture; lots was broken 😞

The age and it’s location

Stayed in September 2023

The hotel was tired looking and the reception was slow. Breakfast could have been more inviting.

Liked the location and the spa facilities were available if wanted. The restaurant was good.

Stayed in September 2023

Shame no cooked breakfast as the continental was a bit disappointing!

Food was good at night in the restaurant. Pool was amazing!

Stayed in August 2023

The only thing that was disappointing for me was the coffee at breakfast, it wasn't the best at all. I think maybe invest in a proper hot drinks machine.

We stayed in a family room which was spacious and clean. We particularly liked the balcony, somewhere to sit and enjoy the warm weather, and although it looked directly over the pool area it was still relatively private. There was plenty of choice for breakfast.

Stayed in August 2023

N/a

Pool was excellent. Dinner was exceptional.

Stayed in September 2023

On the second morning, there appeared to be a shortage of staff serving at breakfast and the topping up of milk, butter and other items was slow.

Good location and lots of parking. Good choice at breakfast.

Stayed in September 2023

false advertisement regards the room and the appearance of the actual block where our room was

false advertising The pictures don't show that your room is actually in a block at the back of the main building "This looks like something from 1970s Butlins, holiday camp" However, the room was spacious, clean, and a reasonable size this is the only reason we didn't demand a refund

Stayed in September 2023

The room Too hot No aircon ( for the price) and no fans available

Staff ,clean ,pool

Stayed in September 2023

The food was disappointing. My wife's Caesar Salad was made to a bizarre recipe, bearing little resemblance to this classic standard. My fish finger sandwich was bland, dull, and meanly filled. To be fair, though, the chips were excellent. Breakfast was very limited, with self-service in a cramped and gloomy little side room. The coffee was nasty. This is a great hotel, let down by its poor catering.

A great bedroom with a balcony overlooking the pool, huge, extremely comfortable bed and a large bathroom. All spotless. The thermal, spring-water pool is a treasure.

Stayed in September 2023

No disability access for wheelchair users or people who struggle to walk

The swimming pool was great although very cold.

Stayed in September 2023

Shower controller

Historic significance

Stayed in September 2023

Exterior is a bit tired looking but nothing major.

Excellent location. Good sized room with a large bathroom. Staff all friendly and helpful.

Stayed in September 2023

There was stains on the carpet and in general the hotel is a bit dated,

We had a garden annex room, so we were able to park literally outside our room, so it was easy to take our bags in.

Stayed in August 2023

Cheap toilet paper, no iron

Lovely big room

Stayed in September 2023

Pillows way too hard. Annexe looks dreadful, in need of serious tlc.

Great location. Lovely continental breakfast. Spacious room. Comfy bed.

Stayed in September 2023

Family guests seem to be situated in the 1960s (?) Extension of the original hotel building. In essence, this is fine but loses the charm of the original building in which we were expecting to stay. In addition, the rooms smelt slightly damp/under used.

The location was ideally suited for visiting Matlock Spa and Gullivers Kingdom. Plenty of parking spaces. Pleasant reception and bar

Stayed in September 2023

Some of the facilities are a bit tired. Ironing board given to me was shabby and I wasn’t even offered a robe at the spa (I’m sure I heard the payment covered that).

Cozy room with very comfortable bed in a quiet neighbourhood . Room was clean and serviced daily and had everything needed for a standard bedroom. Staff seemed pleasant and helpful. Restaurant staff were quite attentive and helpful. Hotel is not far from train station and within good proximity to the main attractions in Matlock Bath I.e The Heights of Abraham, Matlock Aquarium , shops e.t.c. The lido was the icing on the cake for me. Enjoyed the swimming pool + very warm reception at the lido.

Stayed in September 2023

Stayed in another part of the hotel which was a trek to get to the pool. The pool opening times were not great could have been earlier and later ie it was 9-5pm

Good location

Stayed in August 2023

The rooms need updating, the mattress was worn and very soft, wall paper lifted and stains on wall and carpet

Location was great

Stayed in August 2023