Stained carpets no heated in room only bathroom. Ha dle on the bath very loose heater not working poor. Continental breakfast only no cooked breakfast. Poor quality pillows.

Staff and location

Stayed in January 2024

Few stains on the carpet

It was in a nice setting. The staff was very friendly and helpful

Stayed in January 2024

2 single beds pushed together were uncomfortable and heating kept clicking. Also family in room close by were noisy and kids kept knocking my door and running up and down corridor.

Thermal pool was great

Stayed in January 2024

Cobwebs in room, balcony was filthy, shower was covered in mold and mildew

Lovely breakfast, great location, close to Matlock Bath, nice view of pool and grounds

Stayed in October 2023

bar shut at 10pm on a Friday night not ideal

lovely location 👌

Stayed in December 2023

Cold poola

Staff

Stayed in November 2023

Stairs were a bit of a problem to me as I have arthritis

Breakfast was OK but would have been nice to have a cooked breakfast Evening meal was lovely

Stayed in November 2023

We booked the supervisor room but the pictures in the booking did not match the actual room. I was disappointed. I paid for the room because I felt it will be nice to wake up in a beautiful room like that. But that was not the case. The stairs were a hassle with suitcases. The prices are too high for a country hotel.

The location is awesome. The building is beautiful.

Stayed in November 2023

Hotel rooms way too warm with no means of adjustment.

The staff were very helpful and pleasant made us feel welocome

Stayed in December 2023

Room was small and bathroom tiny, it had missing door hook and toilet roll holder.

Friendly, welcoming staff. Lovely and warm, clean and comfortable. Great convenient location.

Stayed in December 2023

The staff didn't provide any information about our stay at check-in such as the WiFi password or breakfast times (so we missed breakfast)! Few water stains on the ceiling and walls near the windows in the bedroom suggestive of leaks.

Lovely hotel, clean and spacious room with a lovely bathroom. Excellent location. Great price!

Stayed in December 2023

Breakfast service let them down - continental breakfast with 3 staff should have run like clockwork and it didn't

The local area was amazing and the hotel was well located to explore

Stayed in December 2023

Bit cold in bedroom

The building

Stayed in December 2023

Room 60 was very cold Breakfast was unimpressive

Staff were friendly Pool and balcony Main building was lovely

Stayed in December 2023

Breakfast was disorganised, continually running out of items, staff were not in control of situation.

The reception and pool staff were very nice.

Stayed in December 2023

The radiators didnt work very well in our rooms. Grout missing, and very cracked bath panel. The furniture throughtout the hotel was all stained. Theres big cracks in the walls. During breakfast, when the staff were asked if they could get some more of something, either questioned you or tutted. They were reluctant to do anything. The tables weren't set, or either piled up with dirty plates. Not enough mugs or cups to go about.

Brilliant location. The front of house staff very friendly and helpful. The beds were comfortable. Clean.

Stayed in November 2023

Nothing

The room was comfortable and warm.

Stayed in November 2023

Rooms were a little cold. Breakfast quite basic.

Lovely hotel, great staff. Good location for visiting local area.

Stayed in November 2023

The bathroom or ensuite had not been thought out, practically . The bath was too small and was too close to the toilet, making it difficult to use the toilet properly. Very difficult to get in and out of the bath for a shower and the water pressure was very poor. Anyone that was not agile would have found it very difficult. It would’ve been better to put in a shower cubicle. Our suggestion for breakfast is to provide boiled eggs as an addition to the menu, so that vegetarians would get protein in their meal.

The staff were friendly and the position of the hotel was excellent

Stayed in November 2023

Noisy neighbours and no bin in bathroom for female hygiene. Too small cups and kettle.

Balcony overlooking the pool, shower, size of bathroom. Comfortable bed.

Stayed in October 2023

Staff were helpful and friendly. Breakfast was lovely and plentiful.

Stayed in November 2023

Getting tired for 4 star Extra coffee and milks in room needed May have to drive around back depending on room number or long walk with bags up stairs. But can park car near room .

Friendly staff Parking Wi fi Massive pool but cold Beds ok Heaters Tv Food taste and hot and presented

Stayed in November 2023

No full breakfast available

Continental breakfast only was good.

Stayed in November 2023

No hot breakfast, no glasses in room,only enough milk for 1 drink in room,

Great location, comfortable bed,.

Stayed in November 2023

It was a good break the only down fall was that there were to many stairs and no lift.

Stayed in November 2023