New Bath Rd, Matlock Bath, Matlock, DE4 3PX, United Kingdom
#8 of 8 hotels in Matlock
Guests' ChoiceBased on 2615 hotel reviews
7.2Cleanliness
7.7
Comfort
7.9
Location
8.9
Facilities
7.4
Staff
8.3
Value for money
7.3
Free WiFi
7.4
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End of dialog contentReviewed: 14 June 2024
William
United KingdomArrived as a group on motorcycles and parking and room location was ideal for us.
Stayed in June 2024
Reviewed: 12 June 2024
Sabotaze
United KingdomBreakfast
Pool
Stayed in June 2024
Reviewed: 8 June 2024
Clive
United KingdomBuffet breakfast
Outdoor pool at 21 deg was great
Stayed in May 2024
Reviewed: 8 June 2024
Claire
United KingdomI booked the hotel because of the spa to have a jacuzzi - but was told on arrival quite abruptly that the spa was fully booked and I should’ve booked in advance - the restaurant was also closed first night due to a function so I would check before booking
Beautiful hotel, lovely location
Stayed in June 2024
Reviewed: 7 June 2024
Bruno
United KingdomAs this was our second time staying we avoided the breakfast which was not good last time.
the pool and the welcoming pool staff created a lovely atmosphere.
Stayed in June 2024
Reviewed: 5 June 2024
Simon
United Kingdomlack of staff. always had to search for someone when we wanted something no ice on the bar as machine was broken lack of Vegan choices even though we had messaged ahead twice mouldy tiles in the bathrooms dirty furniture on the balcony and balcony not cleaned hotel felt uncared for and the whole experience felt like the guests were not a priority I have never seen a table in a hotel restaurant set up and reserved for staff. our dining time was moved twice for a table of 12, which ended up not coming at all as they had cancelled 3 weeks ago and no one had told the restaurant. this hotel could be fantastic, but, i feel like the owners are not in control of it and the staff are just doing their best, our drinks at the bar were wrong twice and one person didn't seem to know what a shandy was. spend your time training your staff, give them the tools they need to do their jobs and they will shine and so will this grand old lady of a hotel, she could be great. I have had a 40 year career in hospitality and my stay here saddened me. This is the edited better version of my original review as I was so upset that our family stay for my dads 80th was not what we had hoped for for him, he had always wanted to stay here and we could tell he was disappointed. we had paid £1100 for a 2 night stay for 5 of us, and had driven up from the south coast. I have given a score of 7 now, as my hotel manager voice in my head made me change my original score as I felt it unfair on the staff doing their best, however, NBH owners need to try harder
The cooked breakfast was a great addition, as we were expecting continental only. whoever looks after the garden does a great job.
Stayed in June 2024
Reviewed: 4 June 2024
Lindsey
United KingdomWe stayed in the annex at the back - only single glazed windows so imagine it would be freezing in winter
Lovely period property for the main part of the hotel. Nice views over the pool. Convenient location and plenty of parking
Stayed in May 2024
Reviewed: 4 June 2024
Heather
United KingdomStain on carpet big turn off .balcony not cleaned
Was a lovely stay lovely room except for the big stain on the carpet .would have said something but I it was our wedding anniversary. Lovely balcony but not clean on balcony .there was a stain on the bed base too .but overall staff were very friendly and attentive and a credit to the new bath hotel.breakfast.was fabulous so much choice .we will visit again . The rooms need a little love(handle.missing on bedside drawer ) paintwork needed attention and some plaster needed work in the room.but towels were lovely very white and sheets were clean so overall a good stay .thank you .(we.wer e.in annex no 70) .
Stayed in June 2024
Reviewed: 1 June 2024
L
United KingdomCleanliness around hotel…coffee cups left on outside tables still there next day. Cigarette ends around hotel not swept up.
Location. Outdoor pool. Comfortable beds. Large bathroom. Balcony.
Stayed in May 2024
Reviewed: 30 May 2024
Julie
United KingdomUnderstaffed in the hospitality area, bar often not covered with staff in the evening Bar food adequate, but order of fish missing tartare sauce, spoons and bread roll not provided with soup order. Bedside lamps not dusted,able to write in it.
Good location, excellent swimming pool, staff friendly, room comfortable
Stayed in May 2024
Reviewed: 26 May 2024
Anita
United KingdomNeeds a bit of an uplift , as some of the buildings were in need of some TLC. Which is a real shame as the. Hotel & Staff are very nice !
Great location For a walk away to Matlock Bath. Lovely outdoor Pool , restaurant good food but limited choices . Breakfast good but again limited choices . But overall everything we needed so no complaints there !
Stayed in May 2024
Reviewed: 25 May 2024
Louise
United KingdomWe hadn't been told there was a wedding - we weren't the only ones so we couldn't eat in the lounge bar or the restaurant so we had to very quickly book a restaurant in Matlock...... also no cups or milk in the room so had to fetch some. Bit disappointed but I'd stay again. Breakfast was good and plentiful.
I've been many times in the past and it is still a lovely hotel.
Stayed in April 2024
Reviewed: 21 May 2024
Desperate
United Kingdomroom needs modernising
Lovely dinner and breakfast
Stayed in April 2024
Reviewed: 20 May 2024
Carol
United KingdomNoisy as the room was directly above the main entrance door and needed window open, doors creaking and banging late evening.
All the staff were polite and friendly
Stayed in May 2024
Reviewed: 18 May 2024
R
United KingdomThe general disrepair and grotiness of parts of the property. Due to previous experience of breakfast we didn't bother to book this.
The pool. Where the hotel is.
Stayed in May 2024
Reviewed: 16 May 2024
Stuart
United KingdomIts a typical English tired faded old resort hotel, a bit creaky at the seams which is fine but at the price we were paying it was a bit below 'good' and the cleanliness in the bathroom was a bit short of attention to detail. Reception desk staff were friendly enough but overall it wasnt a 'smart' experience.
Its a nice old hotel in easy (10-15 mins) walk of Matlock Bath and fortunately out of the madness of 'down town' . The open air geo thermally heated (but chilly) pool behind is free to guests and that is a real bonus if you like to swim (vs splash). We upgraded and got a nice room overlooking the gardens and the pool, the first room we saw was poky with no view other than internal courtyard / roof top. Breakfast was OK not exceptional but we didn't eat in the restaurant.
Stayed in May 2024
Reviewed: 15 May 2024
Judith
United KingdomEvening meal could have been better
Lovely pool. Problem with room sorted out quickly.
Stayed in April 2024
Reviewed: 11 May 2024
Steve
United KingdomThought we would have a room in the main building, but instead we was in an annexe out the back, the view was OK over looking the pool, but we felt disconnected from the main hotel.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Jacqueline
United KingdomPillows were terrible! Thin, flat and stained. I requested two extra ones which were just as bad and even one didn’t have a pillowcase because they couldn’t find one. We like the garden rooms overlooking the pool and while I noticed the rooms have been re-vamped since our last visit, the bathrooms are very dated but everything was clean. Ran out of plates at breakfast, coffee too but it was too hectic for one person to manage. I suggest a sign telling guests not to put croissants through the toaster as there was a lot of discarded burnt ones. The setting needs to be adequate for your bread/crumpets etc to be cooked to a nice colour first time through as going a second time burnt them too creating a lot of smoke. Would have liked some cooked tomatoes at breakfast but I did ask for vegetarian sausages which I had with mushrooms and baked beans (I don’t eat eggs).
The outdoor pool is really what I go there for (my 3rd visit) but I was told it didn’t open until 10am (BH Monday) and as I had to leave 0930 I missed a morning swim but there were people in from 0800 many of which we also guests staying at the hotel. The staff are hard working, professional and friendly. Noah worked his socks off at breakfast this morning. The receptionist had to help him eventually as he was the only ‘waiting’ staff which was crazy as the hotel was full (as explained by the receptionist). Noah also did a brilliant job in the bar on Saturday night along with the manager. The dinner was delicious and well presented. The team on our visit were great, a credit to the hotel so look after them!
Stayed in May 2024
Reviewed: 5 May 2024
Penny35
United KingdomPlace is starting to look a bit tired,needs a good painting ,a refreshing.twice I've been now and couldn't get in the spa even though I tried to book months in advance so to me it was just a hotel,enjoyed my stay but could have been better
The staff are wonderful they can't do enough for you, breakfast was lovely
Stayed in April 2024
Reviewed: 3 May 2024
Jon
United Kingdom2 connected single beds instead of a dedicated double, lip in middle uncomfortable
Staff excellent, kind helpful and professional (including cleaning staff)
Stayed in April 2024
Reviewed: 1 May 2024
Danielle
United KingdomThere was quite a bit pubic hair in the bath/shower which we had to clean before we could use it
Lovely location lots to do friendly staff. The bed was so comfy and large
Stayed in April 2024
Reviewed: 29 April 2024
Angela
United KingdomThe annex would benefit from an update to make it more luxurious, but good value.
Beautiful house..the annex is quirky and great to be by the pool.
Stayed in April 2024
Reviewed: 29 April 2024
Hammy144
United KingdomThis is not a 4 star hotel. For a start the information clearly mentions a towel radiator in each room. Ours had one with the plug cut off. The tiles next to the toilet were all blown and could fall off at any time. The staff are very friendly but clueless. The chap who served us at dinner was lovely but clearly needed training and had been basically left to fend for himself. It took 45 minutes before we were asked if we'd like coffee after our dinner - apparently clearing the dinning room was more important. . The hotel has recently changed hands and apparently they are aware that there are issues- well they have a long way to go.
The hotel is in a fabulous location.
Stayed in April 2024
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