There is no wifi ! The ad is not lying, they really say there is no wifi available, but I'd never expect a flat/hotel in Londin that there is no internet. The kithcen is well-equiped, but it misses a frying-pan to fry eggs in for breakfast (usually all flats in Londin have one available).

The location is very good, the size of the flat is also good.

Stayed in March 2023

The unfinished repairs around a window, leaving exposed expansion foam. Unfinished repair to skirting board. Bathroom plug broken. There is no manual on what or how to switch the switch . No internet availability. No smart tv. Remote batteries flat and faulty (replaced while there). Shower rose jets blocked . Mixer tap boiling hot to touch when in use. No chopping board. Blunt knives. Constant moving of furniture from other buildings/apartments at all hours of the night. No toilet paper . No tea towel. Vacum cleaner broken held together with tape. Filter unclean and blocked with dust and dirt.

Loved the location and lay out of the apartment

Stayed in March 2023

There was no WIFI and since I was traveling for work, that could have been useful instead of using my personal data plan. Also, there was only 1 toilet paper roll and 1 paper towel roll which usually doesn't happen in hotels.

Location was great, apartment had all the amenities as listed in their description.

Stayed in March 2023

Well, the booking process is convoluted and excessively regimented. Photo ID of every guest (even if you're not sure if you'll be joined or not). Then a very high security deposit (£350 for one night!). I was dubious if there was ever going to be a property. Then when I arrived no wifi and the interior window had no glass in one panel so the property was cold and noisy.

The location was excellent and the apartment was well equipped.

Stayed in March 2023

The day before and the day of arrival, i received 3 emails with mandatory things to complete in order to get access to the room. This was VERY stressful, especially when i didn't always have access to wifi / internet while traveling. In every email they said you could NOT bring guests or visitors, if you would get caught, they would deduct money from your deposit and kick you out. I did not like this at all. If I would have known that it was forbidden to bring visitors, I would have chosen a different apartment. This information was not on the website when i booked the stay.

Really clean and fantastic location! The access to the apartment was very well organized, no problems with the keys or locks. Good communication.

Stayed in February 2023

no instructions how to work the oven. lights not working in the bedroom.

location

Stayed in February 2023

poorly maintained, light bulbs missing/ not working. no tea towel, stain on pillowcase, missing pillowcase on spare pillows. very poor response when trying to contact by phone. worst of all, couldn’t invite anyone for so much as a cup of tea due to restrictions on rental conditions.

location

Stayed in February 2023

21st century guys… no WiFi. I know it’s London city but the coverage is still patchy for some big networks even.

good location well presented

Stayed in February 2023

Large and clean

Stayed in February 2023

The check in process was a nightmare! We booked at 7pm for that night and due to delays with emails confirming check in procedure, did not receive the code until 9pm. Emails only sent following two calls to customer service to chase. Shame as otherwise my feedback would be 9/10

Well equipped, great location and spacious

Stayed in February 2023

it was fairly difficult to find because of the way monument street is laid out. when I called the management team they could only give me minimal instructions and could not guide me as ‘they had never been’. also £250 security deposit is a lot and 7 business days to return it is too long. The check in procedures and timelines are also overly complicated and stressful.

the apartment was very conveniently located 5 minutes from the Tower of London and 2 minutes from Monument tube. It was fairly clean with only a few long hairs in the bathroom. it was also fairly modern and had everything you needed for a nights stay in London.

Stayed in January 2023

Mostly minor things; One window didn't close properly (we stayed in winter). Staff were just automated responses - the check in procedure is weird and awkward when you can't get emails on a flight. Lacked consumables like washing powder, one roll of toilet paper, etc. - Expect to go shopping when you arrive. Aluminium fry pan doesn't work on induction cooktop.

Perfect location, large clean apartment, good heating, two toilets, quiet building, good Indian restaurant next door.

Stayed in January 2023

Property has a few damaged elements although that didn't really detract from the stay. Biggest frustration was the poor check-in process and trying to get the deposit back. Emails went unanswered (except one) and the check in process depends on you being online when demanded by the owners. You can't check in until you have paid a deposit and we only received details of this at 1130 on the day of check in, when we had booked in October! We then spent an hour chasing the bank at 3pm to hurry up and release funds so we could check in - so that wasted time that we could have used enjoying London and the property could have had the funds earlier had it asked for them. So, the property is good, the check in process and customer service poor.

Good location, nice property with much more space than a hotel room.

Stayed in December 2022

There was no Wifi and there were no working table/standard lamps - all of them had bulbs that didn't work and there were no replacement bulbs (even on request). There is a lot of ambient noise being so close to the main road so don't think that it's a very quiet stay! Oh and there was no pair of scissors! I tiny point... :-)

N/A

Stayed in January 2023

The shower is really small. Lots of light bulbs weren't working and the lightning system had some issues. There was just one key, even being mentioned it was for 2 the apartment.

The location is perfect, right in the center of the city and super easy access to subway. The apartment has a great structure to daily life, unfortunately we didn't have time to use the kitchen, but it's very well structured. The check-in is very simple and organized.

Stayed in December 2022

The traffic noise was quite loud and it seemed like a lot of pre paperwork was required before I got there

The size of the apartment was large and spacious. The location was very good and central too. Nice and clean

Stayed in December 2022

Everything is fine

Good 👍 8 Ok

Stayed in November 2022

I was shocked with the large refundable deposit that I had to pay via bank transfer (£500) which I got emailed about after booking the apartment. I think it should be made a bit clearer when booking, rather than in the small print because if you don't have available funds to pay it, you could lose the booking altogether and the fee for the stay. I did receive the deposit back within a couple of days after check out. There were 2 milk sachets in the fridge and some sugar, but a couple of tea bags would have been nice to go with it.

The location was very central for my destination, it is just a couple of minutes walk from Monument Station. It was clean and comfortable and it has a lovely view of the Shard.

Stayed in December 2022

The apartment needs some repairs. The blinds in the main living area are broken, the sliding back door doesn’t lock properly, there was a drainage issue in the ensuite bathroom, some of the air vents need repairs, there were lots of light bulbs that needed replacing, the bath towels are small and we were not even provided with a T-towel.

We loved the location and the amount of space the apartment offered us as a family of 4.

Stayed in December 2022

no view of the shard, just a brick wall. lots of noise coming from either pub or restaurant next door, they seemed to constantly be moving furniture. mattress & pillows needs replacing asap

location

Stayed in December 2022

despite the ovation being good as it is a business are all the shops close early and open late at weekend. we had 4 apartments. one the lights and lamps didn’t work there was a lack of glasses in my apartment under my bed was filthy (I dropped something and had to look under the bed for it) when I went in the blinds were closed. when I opened them I realised why. apartments to the front have a view of the street and the Shard the ones at the back look out on a brick wall and ac equipment.

the location was fab. the apartments had the potential to be outstanding

Stayed in November 2022

there was a window pane missing which left the room cold and noisy, there was secondary plastic glazing but without the glass it was insufficient

clean , modern and easy to access

Stayed in November 2022

No Toilet Paper in Bathroom or Ensuite

Location for Old Billingsgate Market was perfect.

Stayed in November 2022

Induction hob would not turn on. Remote on TV didnt work properly. No fryiny pan- moot as no hob anyway. But very clean , comfortable and warm.

Location and cleanliness.

Stayed in November 2022

Lift wasn't working and I use a walker. We were on the 3rd floor!

Well appointed rooms

Stayed in October 2022