Checkin procedure quite complicated. Told that they needed a deposit as I was at the door checking in.

Stayed in March 2024

The noise of the lift

The design , the space, the light and the view and the cleanness

Stayed in April 2024

No channels available on the TV. DVD Player without a lead to plug into the TV. Only 1 mug, with 4 small coffee cups. Fridge had a very strong smell of sour milk.

Location is excellent. Presentation of the apartment is fantastic. Very comfy beds. Easy to access the property, good communication throughout the booking process.

Stayed in April 2024

The only thing was the pillows were very thin and the mattress was too hard, next time I will try to request more pillows…

Location was fantastic! The property was clean and spacious with great facilities. Would definitely recommend it. Staff was friendly and helpful on the phone.

Stayed in April 2024

I feel I’m being watched. All the time. Even when in apartment. I understand you are protecting your properties but signage indicating there is hidden cctv cameras does cross over into creepy. No Wi-Fi and mobile signal was poor.

I have stayed several times. Always comfortable

Stayed in March 2024

The shower door didn’t close properly so allowed some water to escape. Oven gloves and a tea towel to dry dishes would be nice.

It felt homely, spacious and comfortable, the kitchen was well stocked, with instructions on how to use the appliances. Instructions on how to access the property were easy to follow, and the heated floor in the bathroom was nice.

Stayed in March 2024

very basic empty flat with bedding but value for money if you are sharing

Stayed in March 2024

Nothing

Easy access - the check in process was smooth. Nice big lounge area. Comfortable bed.

Stayed in March 2024

the apartment was really great. the only thing that felt a bit strange was the very small number of utensils and other amenities (1glass. two spoons. two knives.. etc.). probably to enforce a strict no-parties policy, but we felt was a bit uncomfortable.

Great location, easy check in, beautiful design, quiet and peaceful even at the heart of the busy city.

Stayed in March 2024

Road traffic noise was difficult, but I guess to be expected for the area - would recommend bringing ear plugs !

Central, apartment was spacious and clean and kitted out well.

Stayed in March 2024

Was concerned about the process of booking and deposit. Was I going to be stranded in London with no accommodation

Well equipped and comforting

Stayed in March 2024

Can be disturbed by neighbours if they are inconsiderate banging doors, etc

Clean and tidy, good value

Stayed in February 2024

An entire lack of staff presence visible in the property was not necessarily an issue for me in this stay, but no clarity on how quickly I could be attended to if something was required was a slight concern. The only other part of the process which left me feeling slightly unsure was there was one instruction for check out before my stay and then a subsequent instruction on the morning of my exit which I missed because I was in work meetings for the full day. If there are specific instructions for the process of check in and check out I believe they should be made clear upfront to avoid the instructions being missed. My reason for not recommending female friends is the lack of staff presence in the accommodation and the nature of the layout, when I described this to my female colleagues they both said that this would not make them feel comfortable on their own.

Everything about the facility itself was excellent. It was a very spacious living area, very clean and high quality linens etc. Some of the technology was a little dated but this was not a major concern of mine. The communication up to check in was excellent and very clear and the process made my booking, and therefore me, feel very secure in the accommodation.

Stayed in February 2024

No WiFi kids was upset

Location was good

Stayed in February 2024

bed in room 3, old and you can feel the springs. also room is facing to heavy traffic road.

Excellent size

Stayed in February 2024

The property I got sent to was not the one I booked. I specifically booked accommodation near Monument as was meeting friends and family at a local restaurant. I walked from Liverpool Street station and when I was 5 mins away, I called them to let them know I would be arriving very shortly, only to be told that I’m not staying there and I now need to go to St Paul’s cathedral (just over a mile from where I was). The apartment was not the one I booked nor in the area I booked it so overall not very happy with the process and I had to call them to find this out !!!!!

Stayed in February 2024

The stay was in a really nice location. Metro and bus nearby. Also cafes like starbucks and rooftops. The room was pleasant and clean. Whole kitchen for cooking purposes.

Stayed in December 2023

Only one thing missing - wifi.

Absolutely perfect for biz travel.

Stayed in October 2023

All good

Location

Stayed in November 2023

Lift was noisy. Could do with a new carpet in the living room as very stained. No frying pan. Small things that’s all .

Location was great , easy to check in and out. View was okay , enjoyed being able to see the shard. Bedding was clean and the bed comfortable.

Stayed in January 2024

1. the bed is too small, we were so afraid to fall off the bed all the time. 2. also the bed, we could feel the each spring of the mattress underneath us, it would be nice to replace with a better mattress since after a long day, a good sleep would help a lot. 3. there are only two tiny bottles shower gel and shampoo for us, we need to buy our own ones, it might be nice if the apartment provide big bottles like others do. 4. no salt or any cooking condiments so if u wanna come cook u need to buy it yourself , which we did; there is a washing machine but no laundry detergent, so we also brought one, so whoever stays in apartment 4, u are welcome!

1. Fast response, i booked the apartment right after my previous booking got suddenly cancelled. the management team confirmed with me right away, and even give me the early check in, though I didn't need it, it was good to know we have the option. 2. Cleanness, i wouldn't say the apartment was spotless, but it was clean in general. elevator, it was very important for travellers like us have two huge luggages. 3. location location location, i couldn't be more happy about it. it is literally 5 minutes casual walk to the nearest subway station. and about 15-20 minutes walk to the famous London Tower Bridge.

Stayed in December 2023

Long winded check-in. Having to register photo ID for each guest is a bit draconian, as is the security bond. Photos in the ad need to be separated out into apartment groups .. we had the deluxe studio. Unfortunately, nothing deluxe about it. Blinds that don't work, broken shower enclosure, and a basin tap that you have to hold to operate because it's loose. In this day and age in London, who doesn't have WiFi? To Cap, it all a fantastic view of air-conditioners ! As comfortable as it was next time, I will go for a hotel for less money..

Nice location.

Stayed in December 2023

I didn't notice that the flat didn't have wi-fi. I don't think I would have booked it if I had noticed this earlier. Although the main room was huge the bedroom was relatively small in comparison and the shower was a bit tight for me to get into. Once in it was fine, but the entrance to the cubical was narrow. I found it a bit annoying that there was (for a self catering flat) no tea towel to dry up or to even use to get hot things out of the oven. I also thought the flat was little tired in a few spots and while walking up the stairs the inspection panels were all open showing a load of muck and waste. I also didn't like paying/pre-authorising a £250 deposit.

The location was amazing as I was travelling for work at it was only a few hundreds minutes away from the office. The main room was very large, almost too large for such a short stay. The flat was clean and gaining entry was easy with the good communication with the managers

Stayed in November 2023

The light/ lamp plugs were European so didn’t fit the English sockets- which is odd

Location

Stayed in November 2023