12 Lancaster Gate, Lancaster Gate, Westminster Borough, London, W2 3LG, United Kingdom
#742 of 1,021 hotels in London
Guests' ChoiceBased on 2106 hotel reviews
7.3Cleanliness
7.7
Comfort
7.7
Location
8.9
Facilities
7.2
Staff
8.1
Value for money
7.2
Free Wifi
7.7
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End of dialog contentReviewed: September 23, 2024
Abdulwahab
Saudi Arabia1. Elevators have to be modified, enhanced or even replaced for there only two old, extremely slow and very cramped elevators. 2. There wasn't even one complementary water bottle in the room. 3. To open or shut the window, you have to stand in so narrow space between the end of the bed and the wall. 4. Safe box was not operating well I had to ask them to manually open it for me, I mentioned this because I heard the same complaint raised to front desk by another guest who had a problem with her safe box.
1. I loved the library lobby, I can spend hours sitting there without feeling bored, especially when there's a complementary mint-lemon water jar and a bar. 2. Rooms were very comfortable. 3. Staff was helpful and cooperative.
Stayed in September 2024
Reviewed: September 22, 2024
Nick
United KingdomInitial room had a really loud, sporadic noise coming from the air conditioning unit. Changed rooms into a much smaller room which didn’t feel great
Nice location and good standard of decor
Stayed in August 2024
Reviewed: September 18, 2024
Salimflaiti
OmanRoom size and amenities
The location Staff Breakfast
Stayed in September 2024
Reviewed: September 17, 2024
Cátia
PortugalGreat location, a 10 minute walk from Paddington Station. Clean and effective.
Stayed in September 2024
Reviewed: September 11, 2024
Zainab
NigeriaThe staff were not friendly. We didn’t feel welcome at this hotel especially considering we had come through two different countries and had more pleasant experiences at the hotels we stayed at. Including another Best Western in a different country. No drinking water was provided in the room. This is a basic requirement and when I asked the staff said I could drink tap water from the bathroom. I was stunned!
The location was great, the room was cosy but smaller than expected.
Stayed in September 2024
Reviewed: September 9, 2024
Vadim
UkraineThe standard room was small, but it is London . The room was hot even if the window was open.
Everything was nice. Guy on reception 7.09 was very helpful and friendly, ladies in dining room also.
Stayed in September 2024
Reviewed: September 9, 2024
Angela
Australiaroom was tiny staff not super helpful
location was probably the best part of this hotel
Stayed in August 2024
Reviewed: September 9, 2024
Yarita
SingaporeNA
Location: Great! Stone's throw away from Hyde Park / Lancaster gate. I purposely chose this place so I could do my runs around the park. Lobby: Has a stylish look with a small bar. Room: Very good, clean, and the bed was comfortable.
Stayed in September 2024
Reviewed: September 9, 2024
Deirdre
IrelandNo issues at all.
We stayed at BW Mornington for 4 nights. We were very happy with the hotel, and it's location. Overall, we had nothing to complain about.
Stayed in September 2024
Reviewed: September 8, 2024
Gavin
AustraliaSmall
Location
Stayed in September 2024
Reviewed: September 3, 2024
Fabrizio
ItalyNo hot water in the shower
Walking distance (5 min) from Paddington Station connected with Heathrow airport. The room is big for London standards, but the need some renovation indeed.
Stayed in August 2024
Reviewed: September 2, 2024
Jennifer
IrelandRoom very warm. Taps difficult to turn off. sink & shower. Breakfast could be improved.
location/ style of hotel/ easy access from Heathrow Airport
Stayed in September 2024
Reviewed: August 29, 2024
Paola
BrazilPromised a bathtub and it wasn’t the case
Not clean small and too much smell of cleaning products
Stayed in August 2024
Reviewed: August 28, 2024
Tarek
United KingdomLocation, price.
The staff which were very helpful and friendly.
Stayed in August 2024
Reviewed: August 26, 2024
Allycia
AustraliaLocation is fantastic, close to tube and right across from Hyde Park which makes a very beautiful morning walk. Very quiet area too despite having a pub behind the hotel and we even slept with the window open, couldn’t hear anything. Highly recommend getting breakfast included, the range to choose from is amazing! We will be back!
Stayed in August 2024
Reviewed: August 23, 2024
Hannah
United Kingdomvery loud neighbours, dated bathroom
location, very attentive staff, comfortable bed
Stayed in August 2024
Reviewed: August 22, 2024
Ian
AustraliaInsufficient attention to toiletries (toilet paper and tissues) Poor shower appliance (little temperature control - couldn’t get colder water and shower head holder wouldn’t budge - going high/low) No plug for electric kettle - had to boil water on the floor.
Near Hyde Park Very good breakfast Polite staff Clean room
Stayed in August 2024
Reviewed: August 20, 2024
Sarah
United KingdomProblems with check in even though I had already paid when I booked some time ago. Insisted I had to have my original card refunded and pay again. Refund is not through yet and I am going to end up with a credit balance on my credit card.
Stayed in August 2024
Reviewed: August 20, 2024
Emma
New ZealandThe small confined space made it quite humid in rooms.
The location was fantastic, clean property and easy to navigate.
Stayed in August 2024
Reviewed: August 20, 2024
Sabariah
MalaysiaThe room is a bit small for the 3 adults.
The check-in was easy. We had a room on the reception floor, which was very convenient for us senior citizens. The breakfast was good. The hotel is near the Lancaster Gate underground and the Italian Gardens of Kensington Park. The bus stop was also near.
Stayed in August 2024
Reviewed: August 19, 2024
Kelly
United KingdomThe room was very small.
Great location, brilliant breakfast, staff friendly
Stayed in August 2024
Reviewed: August 18, 2024
Steven
United KingdomShower was average.
Good atmosphere in library bar. Room was good size for London Hotel.
Stayed in July 2024
Reviewed: August 17, 2024
Judith
CanadaVery close to the Lancaster Gate to Hyde Park. Riding and sightseeing available nearby. Close to the west end theatres.
Stayed in July 2024
Reviewed: August 17, 2024
Elizabeth
United KingdomThe sound really travelled between rooms and from the hallway. It didn't keep us awake, but you could hear conversations word-for-word in the room next door.
Hotel was cute but functional for a city break. Good location with close links to both tube and Hyde Park.
Stayed in August 2024
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