East Grinstead, RH19 1DL, United Kingdom
#10 of 13 hotels in East Grinstead
Guests' ChoiceBased on 5 apartment reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.0
Facilities
8.5
Staff
8.5
Value for money
9.0
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Showing 1 – 5
Reviewed: 31 October 2023
Beth
United KingdomThe property was lovely and clean, very modern. It was perfect for us. Safe building. Felt very comfortable and at one there.
Stayed in October 2023
Reviewed: 29 September 2023
Aliyu
United KingdomThe checking in process, it was clearly stated that checking in time is 3:00 pm, I made all my travel arrangements to arrive around that time, however at around 12:30 pm while already in transit I received a message that check in time is 5:00 pm due to delay from cleaners, I was left loitering around the property for more than 3:00 hours before I was eventually checked in at around 5:30 pm
Newly completed all facilities in perfect working order and the entire apartment was sparklingly clean
Stayed in September 2023
Reviewed: 10 August 2023
Steve
United KingdomFrom the outside it looks just like offices. I do know they were converted from offices but if you didn't know they were apartments you would still think they were. The apartment was very modern but a bit too modern for me. Clean square grey and white. Just not my thing. Ideal if you like that. The toilet seat was extremely wobbly and you had to be very aware of that when using it. I arranged a 6-7 o'clock check in, I received a phone call asking and I told them, hopefully 20 past or half past 6. The person turned up at 6.50. Quite inconvenient as I had plans in town at 7pm. The ad said no parking available but didn't mention that there wasn't any parking anywhere. The next street was permit holders only between 10-11am and 2-3pm. So all day there is out of the question.There was nothing else other than the main car parks in town I know that's not the problem of the booking agent but this information would be extremely helpful. The booking agent sprung a £100 damage deposit after paying so had you over a barrel as the payment was non refundable. I paid the deposit as asked( as if I had a choice) and despite a text from the cleaner the afternoon I left telling me " thanks for leaving flat as we found it" I still haven't got that released nearly 5 days later. Also, we are not the type of people who leave any place we stay dirty. So considering you are told you have to make sure the washing up is done, the rubbish is removed to the bin area outside all food and drink items are removed from the flat and washing machine is empty, I feel a £70 cleaning charge is a little excessive. All in all, the place is nice but the booking agent really needs to be more upfront with deposit requests and parking restrictions BEFORE they take the money!
It was very modern and clean. All mod cons and good WiFi. Everything you need other than the food and drink.
Stayed in August 2023
Reviewed: 31 July 2023
Maurizio
United KingdomThe blinds in the bedroom were not easy to be closed, I had to sleep with the light coning from the area
The availability of the host to meet me at around 10 pm to give me the keys and to tell me some details about the property. Thank you
Stayed in July 2023
Showing 1 – 5
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