1 Kensington Court, Kensington and Chelsea, London, W8 5DL, United Kingdom
#10 of 1,010 hotels in London
Guests' ChoiceBased on 864 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.3
Staff
9.8
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 7 May 2024
Peter
Australialocation
Stayed in April 2024
Reviewed: 6 May 2024
Brianna
United StatesRoom was a bit stuffy, but most bothersome was a green light on the temperature dial that we couldn’t turn off. It reflected on the mirrored bed headboard that made sleeping difficult for us. The staff was polite but not friendly or warm. They charged us an additionally 20 pounds per night for gratuities for the staff which I’ve never seen before. I would have appreciated knowing that ahead of time, as we had already left tips for housecleaning prior to that. We were also offered a welcome cocktail we could have at the bar, but it wasn’t removed from our bill which was a little odd. We also asked the concierge about getting a drink at Duke’s and said the best way to get a table was to eat at the restaurant GBR before, but sort of laughed at the possibility to get a same day reservation on a Saturday, but said I could call if I wanted. Was a bit odd. I went back to my room and was able to book one with ease online. And the restaurant was pretty empty. Room was clean, but layout was odd, particularly entryway. There was a very large wardrobe in the entryway which made it very awkward to get in and out. House cleaning did a good job, but left their cleaning supplies in the room, would take out the tv and turn it on at high volume which seemed strange from an atmosphere and electricity perspective. We would immediately turn it off and put away when we arrived back.
Room was clean, lots of attention to detail. The bar great- drinks were wonderful and we had the best fish and chips on our trip there. The bartenders/ waitstaff in the bar were incredible- in particular a young woman from Argentina was phenomenal. She was attentive, friendly, and handled some of the more challenging customers with grace and professionalism.
Stayed in May 2024
Reviewed: 5 May 2024
Henry
United KingdomNothing.
Great location and exceptional service from the staff! Every single one of them made us feel welcome and went the extra mile every time there was an opportunity.
Stayed in February 2024
Reviewed: 3 May 2024
Anton
GermanyThoughtful and exceptional staff!!!
Stayed in May 2024
Reviewed: 3 May 2024
Liliana
PolandOne day not enough, we have to come back!!!
The best hotel in London! With amazing staff that can help you with everything with smile , so friendly ) the impeccable service! We have so pleasant stay, so comfy room ) the afternoon tea was delicious. My little daughter was very happy with little gifts from hotel ))
Stayed in May 2024
Reviewed: 3 May 2024
Bryan
United StatesNothing!
Everything!
Stayed in April 2024
Reviewed: 3 May 2024
Katarina
SlovakiaGreat staff, very clean and comfortable
Stayed in May 2024
Reviewed: 2 May 2024
Oxana
United StatesExcellent hotel!
Stayed in April 2024
Reviewed: 28 April 2024
Graham
United KingdomSlipping on the food front Ordered a steak with cress that were both so salty they we were almost inedible ! Last time eggs benedict also too salty and soggy bread A bit of charisma needed in restaurant please and learn from complaints All other departments amazing and looking forward to the refurbed bar when complete
Almost everything even know which newspaper to order for me now dog friendly not just tolerant like most other places Darcy a rising star
Stayed in April 2024
Reviewed: 28 April 2024
Tatyana
United StatesThe place creates moments you want to remember
Stayed in April 2024
Reviewed: 27 April 2024
Terry
United StatesNothing
Very, very clean, exceptionally staffed. Breakfast was great choices. Turned down at night was an added luxury. Robes, slippers & heated towels were heavenly. Everyone working there was so helpful & seemed to love their job!
Stayed in April 2024
Reviewed: 27 April 2024
Craig
United KingdomThe hotel caters for dogs really well, pets are made to feel welcome. The staff were very attentive and helpful, they provided a really personal experience.
Stayed in April 2024
Reviewed: 26 April 2024
Alfonso
United StatesWe had a great experience here, the staff welcomes you like family. Elegant, impeccable, friendly, cozy. Very satisfied and highly recommend to anyone looking for a great stay.
Stayed in April 2024
Reviewed: 23 April 2024
Elena
United StatesLack of plugs for electronics. No plugs next to the bed.
Location is fantastic. Staff is wonderful. Rooms are lovely and very comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Graham
United Kingdomsoggy salty eggs benedict
everything
Stayed in April 2024
Reviewed: 22 April 2024
Simone
GermanyThe breakfast is unbelievable expensive and not that good for such a price.
Great team very supportive with a lot of humour. Excellent room and a very nice small bar. Great atmosphere for traditional afternoon tea. We really felt at home at the Milestone.
Stayed in March 2024
Reviewed: 21 April 2024
Ross
United KingdomIncredible customer service and facilities. Amazing building and location. Unforgettable.
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomGreat location, excellent staff and service
Stayed in March 2024
Reviewed: 20 April 2024
Tatyana
United StatesImpeccable attention to smallest detail, whether it’s quality of service, friendliness, flexibility or creativity. Those things are subtle yet present in every single thing which makes its biggest brand value.
Stayed in April 2024
Reviewed: 19 April 2024
Yvonne
NetherlandsI can’t think of one thing.
The Milestone is everything that you could hope for in a London hotel. The property itself is beautiful and everyone is so gracious and kind. We were treated with extra care and consideration, and I know that we were all regretful that we hadn’t planned to stay longer. On our first day, my husband and I had drinks in the lobby bar while waiting for my parents to land at Heathrow. Snacks were provided, and I off-handedly mentioned how much I love Twiglets. One day, Twiglets were waiting for me in our room with a lovely note. It’s that level of thoughtfulness that makes me want to plan all of our future London holidays with a stay at The Milestone Hotel!
Stayed in April 2024
Reviewed: 16 April 2024
Adele
United StatesNothing. SERIOUSLY, no problems.
Exceptional. Eggs, meat, fruits, granola, the ɓest yogurt outside Turkey, and only then items you want that day.
Stayed in April 2024
Reviewed: 15 April 2024
Andrew
United KingdomNothing
The hotel is really lovely but the service from all the staff is absolutely outstanding! Attention to detail is second to none!
Stayed in April 2024
Reviewed: 14 April 2024
Laurie
FranceSome facilities (TV and the resistance swimming pool) could be upgraded
The hotel is gorgeous , very well designed and decorated. The breakfast room is perfect as much as the staff.
Stayed in April 2024
Reviewed: 13 April 2024
Eskarinasmith
IrelandEverything was perfect!
Stayed in April 2024
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