There wasn't anything we didn't like.

We loved the history of the Inn and the town and the ancient black and white houses.

Stayed in June 2024

No proper working shower in bathroom.

Interesting history, nice cosy bar and lounges, great service. Perfect location.

Stayed in June 2024

Lovely atmosphere,staff and location.A really lovely experience from start to finish.Lovely and clean.

Stayed in June 2024

Nothing

Lovely period hotel. Excellent food. Lovely staff. Comfortable room.

Stayed in June 2024

Breakfast was small, ingredients not that great like expected.

Bed was very comfy.

Stayed in June 2024

Parking can be a bit of a lottery with only 18 spaces but there are two other carparks (adequate and safe) only a few mins walk away so it's not really a problem. Apart from that I really can't think of anything to say however, if I am going to ultra critical we didn't see a ghost (tongue in cheek comment)

An absolutely stunning hotel, it really is becoming our favourite place to stay. It's steeped in history with the cellars dating back to the 11th century. Tons of character, staff very friendly and helpful, meals a delight, we can't really fault it. Rye its self is very pretty with plenty of places to eat and drink and lots of shopping (some quite quirky / fun shops) to while away a morning or afternoon. Bar (picture appended) and restaurant, and come to that the whole building were charming.

Stayed in June 2024

No dogs in bar and restaurant

Amazingly historic

Stayed in May 2024

my room was very hot

service was outstanding and personalised

Stayed in May 2024

Could have been a slightly better choice at breakfast - kippers for example

Fantastic location, lovely ambience and features. Amazing place

Stayed in May 2024

The decor is rather dated

This is a fascinating old inn, dating back to 1420. There’s a great bar with a huge inglenook fireplace. The building is a veritable warren of rooms landings. Very quirky.

Stayed in May 2024

Expected little bit more for price and specified was wedding anniversary.

Location excellent. Breakfast very good.

Stayed in May 2024

As a result of its age it was creaky. We were above the restaurant and could hear people downstairs.

Beautiful building, all the staff are very proud of their work, all well dressed and looking very smart, very polite and friendly. Very old building with many original features.

Stayed in May 2024

The bed was a little uncomfortable and the pillows on the hard side.

Loads of character and we loved our room

Stayed in May 2024

Clean and well maintained but the en-suite facilities, tiles etc could definitely be updated and upgraded

Location and character of the Mermaid is excellent

Stayed in May 2024

The beautiful Mermaid Inn is in one of the prettiest streets in England. The rooms and beds were comfortable whilst retaining the history of the Inn and the Tudor Architecture. Friendly, helpful staff, happy to chat about the history of the Inn and surroundings. The Mermaid Inn is in the perfect location for exploring Rye, with St Mary's Church, the High Street and The Mint all close by. The Inn has the best Fireplace Bar with so much history, and there is so much to discover all over the inn. The narrow, steep stairs might be difficult for anyone with walking difficulties, but it is a joy to feel a part of the history of the place. And the breakfasts were exceptional, enjoyed in a gorgeous dining room. What a fabulous stay.

Stayed in May 2024

The room we were in wasn’t great for showering as it was a bath with a shower attachment and water was going everywhere

Beautiful old property

Stayed in May 2024

Everything was perfect, no complaints.

A member of staff who organised the parking when we got there, a porter to take our bags up to our room, was really appreciated, as several flights of steep stairs, A lovely breakfast , and dinner both days. All made for a perfect stay. in a lovely Inn with lots of history in the centre of Rye.

Stayed in April 2024

Absolutely everything

Stayed in April 2024

The pigeons outside our window were noisy as was the water feature I would have preferred a shower as opposed to bath ! We were unable to park on site due to a sink hole but train station parking is very reasonable

It’s lovely feel like u have stepped back in time so much history

Stayed in May 2024

Unfortunately the waterboard had dug up the car park leaving them with few parking spaces but they did their best to get round this as best they could.

Genuine staff that were really interested in their customers and were proud of where they worked a d were very knowledgeable about the history etc.

Stayed in May 2024

Dinner,building

Stayed in April 2024

The staff were very friendly professional and helpful. Our room was comfortable. I left some gloves in our room when I contacted the mermaid inn they were helpful and my gloves were set back to me.

Stayed in May 2024

Breakfast was lovely and the view from our window Room 19 was delightful

Stayed in May 2024

We didn't get to experience any ghosts!

Great hotel and location

Stayed in May 2024