Northumberland, Matfen, NE20 0RH, United Kingdom
#2 of 2 hotels in Matfen
Guests' ChoiceBased on 737 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.4
Staff
9.5
Value for money
8.5
Free WiFi
8.4
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End of dialog contentReviewed: 15 November 2024
Keith
United KingdomEv charging a bit hit and miss
Every thing
Stayed in November 2024
Reviewed: 14 November 2024
Halima
United KingdomLaura , Desmond & Nick were amazing I came for my husbands birthday & they made it extra special
Stayed in October 2024
Reviewed: 11 November 2024
Trevor
United KingdomNothing I can think of.
The staff and service were exceptional. I cannot thank them enough for their care.
Stayed in November 2024
Reviewed: 11 November 2024
Caroline
United KingdomFor three nights the menu was the same . could have done with at least one new dish
The whole experience was above our expectations. The staff were amazing and really well trained - nothing was too much trouble. from the concierge to the housekeeping staff. Just super friendly The food was really good. we ate in the Cloisters each night . The room was big with a really comfortable bed and the bathroom lovely
Stayed in November 2024
Reviewed: 10 November 2024
Richie
United KingdomBreakfast was a little slow.
The finer detail and attention to detail was exceptional.
Stayed in November 2024
Reviewed: 8 November 2024
Craig
United KingdomThe food.
Staff, facilities, service.
Stayed in November 2024
Reviewed: 8 November 2024
Gillian
United KingdomRooms may of been a little to warm but was ok.
breakfast had plenty of choice and presented well Rooms excellent and warm, and dinner was enjoyable.
Stayed in November 2024
Reviewed: 5 November 2024
Billianna
United KingdomWe didn't really need a balcony room as the weather was chilly but there was a lovely view of the church. Draws hadn't been fully emptied from the previous guest but as soon as we told reception they came and removed the items and apologised profusely!
From the moment we drove through the gates of Maften Hall we knew we were in for a treat. I booked our stay for one night for my partner and I's anniversary and the staff made it special immediately. They have valet parking, complimentary drinks on arrival and champagne and chocolates in our room waiting for us. The spa is small but has everything you need including a pool, jacuzzi, sauna, steam room and aromatherapy room. We had dinner at The Keepers which was affordable but delicious. Both of us would absolutely go back and can't wait for next time!
Stayed in November 2024
Reviewed: 4 November 2024
Daniel
United KingdomStaff were lovely and the rooms were modern and clean. Fantastic experience.
Stayed in November 2024
Reviewed: 3 November 2024
Louis
United KingdomDirections within the hotel could have been better
Service excellent. Wonderful staff. Evening meal was out of this world
Stayed in November 2024
Reviewed: 3 November 2024
Imogen
United KingdomNothing
Everything
Stayed in October 2024
Reviewed: 1 November 2024
Tony
United KingdomLack of beds or places to sit around the pool area, although I’m very aware of future plans to redevelop this area.
Glorious property which has been extensively upgraded since my last visit some years ago.
Stayed in October 2024
Reviewed: 31 October 2024
Jeannie
United KingdomNothing
The place is amazing. We were there many years ago and the transformation is excellent. All of the staff were fabulous. Thank you for making our stay so memorable. We will return.
Stayed in October 2024
Reviewed: 31 October 2024
Brian
United KingdomLuxurious accommodation in magnificent building. Very efficient and friendly staff
Stayed in October 2024
Reviewed: 30 October 2024
Martin
United KingdomRoom was overly hot and poorly ventilated but other than that a lovely place to stay!
Excellent location and interesting, nicely restored building.
Stayed in October 2024
Reviewed: 29 October 2024
Keith
United KingdomNothing
Staff were excellent. Food was excellent.
Stayed in October 2024
Reviewed: 28 October 2024
Louise
United KingdomBreakfasts definitely not 5 star, cold plates and barely warm food. Pastries poor quality. Two days on the trot no grapefruit juice?? Room 45 unbearably hot, but they did move us.
Impressive building. Staff friendly. Cloisters evening meal lovely, expensive but delicious. Swimming pool great. Super grounds to walk our dog in.
Stayed in October 2024
Reviewed: 27 October 2024
Julie
United KingdomMagnificent property great for a relaxing getaway
Stayed in October 2024
Reviewed: 27 October 2024
Zaffar
United KingdomThe whole experience was excellent bedroom was very spacious and comfortable and the bathrooms also a good size with really nice toiletries and cleanliness
Stayed in October 2024
Reviewed: 27 October 2024
Neil
United KingdomNothing.
The room was light & brightly decorated, lovely & warm, with everything you needed. Breakfast was delicious. The staff were friendly & helpful. The spa was relaxing & the body lotion in the spa showers/changing rooms was a nice touch.
Stayed in October 2024
Reviewed: 25 October 2024
Becky
United StatesGreat stay, although a little pricey it was faultless from both a customer service and comfort point of view. We had breakfast included in out stay which was of a very high standard and the service was amazing
Stayed in August 2024
Reviewed: 24 October 2024
Kathryn
United KingdomBreakfast on Sunday morning was rushed due to restaurant being very busy. Also a little mishap with our luggage being taken to the wrong room on arrival but was sorted quickly. View from balcony room not what we'd hoped for.
Stunning location, exceptionally clean and maintained. Well trained and polite staff. Loved the spa facilities, bed was very comfortable and really liked the little touches such as receiving a welcome drink on arrival, fresh milk for tea in the room and slippers/ robe.
Stayed in October 2024
Reviewed: 23 October 2024
Tan
United KingdomWaiting between courses. Having to ask for items after room service such as more milk, or a particular tea. However, the cleaning is very good. Not much else that I don't like.
Room is superb but not to the value paid. Restaurants lacking in organisational aspect of waiting too log for courses although the serving staff are all excellent and it is not their fault. Lack of induction to the serving staff. Butter delivered but no bread or some other perfectly simple routine that needs sorting. I like the ambient of all the restaurant, excellent table setting and cleanliness. A little twigging would get it spot on. Breakfast choices is excellent. Dinner choices a little limited.
Stayed in October 2024
Reviewed: 22 October 2024
Matilda
United KingdomPerfect stay for my partner’s birthday. Had amazing customer service, especially from Desmond. Food also amazing. Thank you!
Stayed in October 2024
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