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Reviews of Matfen Hall Hotel, Golf & Spa 5 stars

Northumberland, Matfen, NE20 0RH, United Kingdom

#2 of 2 hotels in Matfen

Guests' Choice

Review score

Based on 737 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.6

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.5

  • Value for money

    8.5

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 15 November 2024

    9.0
    First class hotel with great facilities and dinning options
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Ev charging a bit hit and miss

    Every thing

    Stayed in November 2024

  • Reviewed: 14 November 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Laura , Desmond & Nick were amazing I came for my husbands birthday & they made it extra special

    Stayed in October 2024

  • Reviewed: 11 November 2024

    10
    Wonderful place to escape to.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights

    Nothing I can think of.

    The staff and service were exceptional. I cannot thank them enough for their care.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights

    For three nights the menu was the same . could have done with at least one new dish

    The whole experience was above our expectations. The staff were amazing and really well trained - nothing was too much trouble. from the concierge to the housekeeping staff. Just super friendly The food was really good. we ate in the Cloisters each night . The room was big with a really comfortable bed and the bathroom lovely

    Stayed in November 2024

  • Reviewed: 10 November 2024

    9.0
    Really Enjoyable experience at a first class hotel.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a little slow.

    The finer detail and attention to detail was exceptional.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    9.0
    It was fantastic from start to finish, however the food on many occasions from breakfast and dinner let the hotel down.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The food.

    Staff, facilities, service.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    10
    a lovely stay the staff were very welcoming and Helpful
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 1 night

    Rooms may of been a little to warm but was ok.

    breakfast had plenty of choice and presented well Rooms excellent and warm, and dinner was enjoyable.

    Stayed in November 2024

  • Reviewed: 5 November 2024

    9.0
    What a treat!
    • Leisure trip
    • Couple
    • Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    We didn't really need a balcony room as the weather was chilly but there was a lovely view of the church. Draws hadn't been fully emptied from the previous guest but as soon as we told reception they came and removed the items and apologised profusely!

    From the moment we drove through the gates of Maften Hall we knew we were in for a treat. I booked our stay for one night for my partner and I's anniversary and the staff made it special immediately. They have valet parking, complimentary drinks on arrival and champagne and chocolates in our room waiting for us. The spa is small but has everything you need including a pool, jacuzzi, sauna, steam room and aromatherapy room. We had dinner at The Keepers which was affordable but delicious. Both of us would absolutely go back and can't wait for next time!

    Stayed in November 2024

  • Reviewed: 4 November 2024

    10
    Exceptional service & room quality !
    • Leisure trip
    • People with friends
    • Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were lovely and the rooms were modern and clean. Fantastic experience.

    Stayed in November 2024

  • Reviewed: 3 November 2024

    10
    Amazing stay above and beynd expectations
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Directions within the hotel could have been better

    Service excellent. Wonderful staff. Evening meal was out of this world

    Stayed in November 2024

  • Reviewed: 3 November 2024

    10
    Big shoutout to ‘Desmond’ who always had a huge smile and made us feel so welcome. He was the cherry on top of our stay.
    • Leisure trip
    • Couple
    • Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2024

  • Reviewed: 1 November 2024

    9.0
    Fabulous stay for my partner’s birthday. The room was gorgeous and very comfortable. The staff were very attentive but n
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of beds or places to sit around the pool area, although I’m very aware of future plans to redevelop this area.

    Glorious property which has been extensively upgraded since my last visit some years ago.

    Stayed in October 2024

  • Reviewed: 31 October 2024

    10
    Amazing place, we will return .
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The place is amazing. We were there many years ago and the transformation is excellent. All of the staff were fabulous. Thank you for making our stay so memorable. We will return.

    Stayed in October 2024

  • Reviewed: 31 October 2024

    9.0
    superb
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Luxurious accommodation in magnificent building. Very efficient and friendly staff

    Stayed in October 2024

  • Reviewed: 30 October 2024

    8.0
    Wonderful location, relaxing and luxurious.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was overly hot and poorly ventilated but other than that a lovely place to stay!

    Excellent location and interesting, nicely restored building.

    Stayed in October 2024

  • Reviewed: 29 October 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights

    Nothing

    Staff were excellent. Food was excellent.

    Stayed in October 2024

  • Reviewed: 28 October 2024

    8.0
    Fun weekend
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfasts definitely not 5 star, cold plates and barely warm food. Pastries poor quality. Two days on the trot no grapefruit juice?? Room 45 unbearably hot, but they did move us.

    Impressive building. Staff friendly. Cloisters evening meal lovely, expensive but delicious. Swimming pool great. Super grounds to walk our dog in.

    Stayed in October 2024

  • Reviewed: 27 October 2024

    8.0
    Very chilled out weekend in beautiful surroundings A big Thankyou to Desmond he really makes a difference
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Magnificent property great for a relaxing getaway

    Stayed in October 2024

  • Reviewed: 27 October 2024

    9.0
    Will definitely visits again the staff were so kind and helpful always smiling the hotel surroundings are beautiful and
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The whole experience was excellent bedroom was very spacious and comfortable and the bathrooms also a good size with really nice toiletries and cleanliness

    Stayed in October 2024

  • Reviewed: 27 October 2024

    10
    Excellent special birthday stay.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    The room was light & brightly decorated, lovely & warm, with everything you needed. Breakfast was delicious. The staff were friendly & helpful. The spa was relaxing & the body lotion in the spa showers/changing rooms was a nice touch.

    Stayed in October 2024

  • Reviewed: 25 October 2024

    10
    Beautiful location, out in the countryside so transport needed, amazing venue
    • Leisure trip
    • Couple
    • Balcony Room
    • Stayed 1 night

    Great stay, although a little pricey it was faultless from both a customer service and comfort point of view. We had breakfast included in out stay which was of a very high standard and the service was amazing

    Stayed in August 2024

  • Reviewed: 24 October 2024

    9.0
    Lovely place, will hope to return!
    • Leisure trip
    • Couple
    • Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast on Sunday morning was rushed due to restaurant being very busy. Also a little mishap with our luggage being taken to the wrong room on arrival but was sorted quickly. View from balcony room not what we'd hoped for.

    Stunning location, exceptionally clean and maintained. Well trained and polite staff. Loved the spa facilities, bed was very comfortable and really liked the little touches such as receiving a welcome drink on arrival, fresh milk for tea in the room and slippers/ robe.

    Stayed in October 2024

  • Reviewed: 23 October 2024

    8.0
    Beautiful environment, excellent staff, beautiful suite.
    • Leisure trip
    • Couple
    • Luxury Suite
    • Stayed 5 nights

    Waiting between courses. Having to ask for items after room service such as more milk, or a particular tea. However, the cleaning is very good. Not much else that I don't like.

    Room is superb but not to the value paid. Restaurants lacking in organisational aspect of waiting too log for courses although the serving staff are all excellent and it is not their fault. Lack of induction to the serving staff. Butter delivered but no bread or some other perfectly simple routine that needs sorting. I like the ambient of all the restaurant, excellent table setting and cleanliness. A little twigging would get it spot on. Breakfast choices is excellent. Dinner choices a little limited.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    10
    Amazing!
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect stay for my partner’s birthday. Had amazing customer service, especially from Desmond. Food also amazing. Thank you!

    Stayed in October 2024

Showing 1 – 25

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