Nothing to worry about.

Staff alway happy to help. Clean and always well presented.

Stayed in May 2024

Only criticisms: -no milk packets in kitchenette for tea and coffee -basin in bathroom had rusty drain ring which would benefit from changing -only one bathrobe for three guests

Aaron on your front desk / concierge is absolutely fantastic and was wonderful to my family throughout our stay from check in to check out. He was kind, courteous and particularly wonderful with our young son and made him feel very special. Thank you Aaron for your attentiveness and for going the extra mile to make our stay that much better. Also appreciated that we were able to check in early and given a quayside view room which we had requested before check in. It's the little things like this that elevate a stay from ok to great.

Stayed in May 2024

The apartments were slightly out dated

Executive apartments offered great space, with separate lounge/ kitchen, bathroom, bedroom and hallway. For the money we will definitely return. Great location for concerts or events at The O2

Stayed in March 2024

Gym and sauna were not operational. One room was on the corner where the noice from train track was audible and bothering throughout the night

Location was great. Breakfast good, especially omelette chef was great. Rooms were big and comfy.

Stayed in March 2024

Reception was in an odd location. Toilets didn’t flush well. Slow book in and checking out

Good location, clean and well facilitated with very friendly staff

Stayed in January 2024

my business emails were hacked whilst staying at the hotel. it has caused great inconvenience to myself as emails were being sent impersonating myself to every single person i have ever emailed and a lot of recipients have also been hacked following these bogus emails. Please increase your wifi security to guests.

the suite was very lovely, and we had a great view

Stayed in November 2023

nothing

Great staff who were incredibly friendly and efficient. There was an issue with our room that was dealt with quickly and efficiently and out stag was fabulous.

Stayed in April 2023

Operations staff had a minor dose of arrogance in them which I've never experienced before at Marriott Hotels. There was also a hold made on my card which wad not something I'd experienced before in other Marriotts.

Spacious, very good location as its right next to the tube /DLR stations with easy access to shopping, etc. The apartment was actually bigger than I pictured - slightly dated decor, but everything was working well. No complaints, except that I wish there was a full length mirror in the room. Delighted that the Manager emailed us to touch base before we arrived.

Stayed in April 2023

There were too few cups and glasses for the number of people it accommodates. The sofa also needs recovering/repairing. No plug in the sink is ok, but a washing up bowl would be a good compromise. Returned back on a sat evening at 11.30pm, I expected to be able to get a drink, but the bar was closed. It was a bit disappointing for a Saturday night closed before 11.30pm even though they advertised the bar open until midnight. There was no offer to buy a drink and take up to the room either just a flat "bar closed" from the staff.

Great location. Spacious apartment with comfortable beds. Overall, it was a good stay, but a few annoying things we found that would be easily rectified.

Stayed in March 2023

—-

excellent location, very clean and cosy, fabulous staff, very reasonably priced, speedy check in,

Stayed in December 2022

nothing

very well appointed, big and spacious with lots of facilities

Stayed in June 2022

Proximity to DLR meant it quite loud in night and morning, but not the hotels fault.

Great location and great view.

Stayed in May 2022

Too long wait for check-in or help from concierge

Location, cleanliness, the bed

Stayed in June 2022

If you take a deposit it should be paid back immediately after you've checked out not take up to 7 days

The staff were very friendly and was a decent location to get to places

Stayed in May 2022

Nothing.

Very comfortable, clean apartment. Quick checkout

Stayed in April 2022

Only breakfast is available at the Manhattan Grill on the ground Floor. Arrangement could be made for other meals with the restaurant

Location is excellent and the room is neat and comfortable

Stayed in January 2022

bathroom could do with a refurb. looks a little dated.

clean, tidy and friendly staff

Stayed in October 2021

There were no USB chargers - which was a real issue for us -- overall it was a little dated and needs updating

N/A

Stayed in October 2021

Lift nor working

Nice location

Stayed in September 2021

No daily provision of toiletries. And no complimentary bottled water on arriving the apartment.

Location and friendliness of staff members

Stayed in July 2021

Fantastic location for our trip.

Stayed in June 2021

They failed to respond adequately!

Worst stay and service ever. I ordered some washing up liquid and the staff walked into my apartment AND opened the door to my bedroom without knocking!! we left early given the disgusting and disrespectful behaviour.

Stayed in May 2023

The booking in was poor. Started booking with first person at reception who couldn't find the booking, Her computer 'went' down so was told to go to another receptionist but had to start at the back of the queue again.

not applicable. No breakfast taken

Stayed in April 2023

room wasn’t ready on arrival

location

Stayed in October 2022