Receptionist that greeted us wasn’t very friendly and didn’t look happy to see us. Also wasn’t the clearest at explaining what we needed to know.

Room, facilities were excellent Bar and restaurant decor was great and atmosphere was good. Breakfast was really nice.

Stayed in May 2024

There was one problem. We had a half board package including breakfact & dinner. When we checked in the receiptionist lady told us that we hadn't booked a table for dinner and asked if we wanted to room services. We said no and asked if we could book a table at 6 pm. She kindly booked a table for us. When we arrived at the restaurant for our dinner, there was no booking. It wasn't a problem as the venue was not busy. We ordered a little more extra above our package and paid it. When we were checking out in the next morning, another receptionlist lady told me that we owed £67, which I had no idea what it was. I asked what the extra was for. She answered that it was for room services. I explained that we did not use any room service. She instantly changed her word and said that it might be for dinner. I explained again that our package included dinner and we paid the extras already at the restaurant. She could not explain exactly why we owed £67. We did not pay anything but it made me feel something suspicious. In the first instance, we should not have been asked to pay anything that we haven't purchased at all. If I did not challenge then we could have paid for what we haven't been serviced. I'm not sure what was the cause of the problem. I had a feeling that the hotel was attempting to charge more. Otherwise, everything else was lovely.

Room, location, breakfast and dinner were all nice.

Stayed in May 2024

I did note on our booking that our stay coincided with my wife’s birthday. Not expecting any sort of freebie, but some acknowledgement of the occasion would have rendered the experience exceptional. As it was, none was forthcoming, which begs the question - why bother asking?

Good location for Mailbox, 5-minute walk to Broad Street & Brindley Place, 10-minute walk to Utilita Arena (the purpose of our visit), alcohol-free sparkling wine available, nice vibe in the bar at night, lots of choice at breakfast.

Stayed in May 2024

The bed was so comfortable and so we both slept really well. We ate dinner and breakfast at the Hotel, both of which were good.

Stayed in May 2024

Restaurant staff were slow and very inexperienced

Good bar. DJ. Nice breakfast but expensive food

Stayed in May 2024

Nothing really. The Lighting in room a bit bright with no option to dim.

Delicious breakfast. Great location. Staff excellent did everything they could to make our stay perfect.

Stayed in May 2024

faster breakfast service...the staff are very polite and attentive.

Very good in terms of quality, but unfortunately it was no better than a premier inn or warner break. However the service of the cooked food took too long and unfortunately a premier inn or warner break is better re time.

Stayed in April 2024

All was good and as expected

The room & bathroom we’re clean & spacious & bed was really comfy

Stayed in April 2024

The location, although extremely central in Birmingham city, is also very awkward to get around when driving, especially, if you are not used to Birmingham city centre roads/traffic. Along with the difficulties of road access, obviously, parking was expensive, but that is probably a given, for where the hotel is located. The spa facilities would have been nicer if they were open at 9am instead of 10am...!

The room we stayed (Deluxe Double) in was much more spacious than what the photos suggested :) The bathroom/shower was extremely good. The staff were helpful. It was also nice to have complimentary use of the spa facilities.

Stayed in April 2024

Previous information on car parking before arrival would have been helpful

Great room with very comfortable beds

Stayed in April 2024

When checking in, the member of staff who served us didn't tell us where to find the lifts, if we wanted to add breakfast to our stay, where the spa was & what time it was open/if we wanted to book treatments. For a hotel of this level, there wasn't any complementary bottles of water in the room or a fridge to keep anything cold/fresh. One of the taps in the room was leaking & had a constant pool of water around it - we were in a rush & didn't have chance to report this to reception. One of the towels was dirty, but luckily my friend ended up travelling home the same evening & didn't stay overnight, so I used the spare from the wardrobe. The chair in the room was ripped on one side & exposing the foam. A lot of hairs in the bathroom. The café/Starbucks coffee shop was shop before 5pm which seemed odd.

The hotel was in a great location, as we were watching a show at the Town Hall (7min walk). It's connected to The Mailbox, so we had a lot of choice for restaurants & bars. The bed was extremely comfortable, I rarely sleep well away from home and I had a good night's sleep.

Stayed in April 2024

Breakfast was a BIG let-down. No buffet, but still had to make our own toast. We waited nearly half an hour after ordering for it to arrive, after chasing. When it did, everything was cold and hard. Bacon and Black Pudding were solid, like cardboard. We ordered fried eggs, which were more like hard-boiled, the yolks were like bullets! A single SMALL mushroom and very small half-tomato finished the plate, which looked empty. Certainly not worth anywhere near the £21 fee each. We complained as checking out, and were offered an apology, but no money off. I will be complaining further.

Very comfortable room, upgraded to a suite. VERY quiet, especially as there was a big party in the brasserie. Staff very friendly.

Stayed in April 2024

To be honest I found no faults. Nothing comes to mind at all.

I would like to say I was so happy with my stay . The staff were friendly,lovely and hospitable.the rooms were excellent the beds were so comfortable it's the best nights sleep I've had in a long time. The shower was lovely and hot. I couldn't wish or ask for much more. The restaurant what can I say, once again the staff were on point. The food was delicious it's the best steak I have eaten in a long time. I would definitely recommend going there. My friend and I would like to thank you for making our stay happy and memorable

Stayed in April 2024

Welcome or lack of it at check in

One of my favourite hotels but standards have slipped

Stayed in April 2024

The room was badly let down by the shower. Very weak shower & a shower head that came away from its fixing.

The room was great - spacious & comfortable. Excellent breakfast & friendly staff.

Stayed in April 2024

Staff unhelpful regarding the car park ticket informing us we needed to book in advance to get the hotel discount. The car park is within the The mailbox building along with the hotel but unless you pre arrange the parking you will not receive their discount for a 24 hour stay. This is not how customer service should be and the discount should be arranged by the hotel not the guest. They have your booking and should offer this discount regardless or not at all.

Position centrally in Birmingham with an easy walk to the Symphony Hall where we had tickets to an event.

Stayed in January 2024

Having to go down to reception late at night to order room service.

room, bed and breakfast

Stayed in April 2024

Room & Bed

Stayed in April 2024

No bottled water in the room

Stayed in April 2024

Very Clean and despite its location near the City Centre very quiet.

Stayed in April 2024

Beds were very hard!

Well located in central Birmingham. Large carpark with discounted rate for hotel users. Easy check in. Clean

Stayed in April 2024

Top Tip: take earplugs!!! Its why I rated this 8 and not 10, the lift squeaked a lot and was particularly noisy from 6am onwards as guests moved up and down for breakfast

super staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from Grand Central Station and the Metro Tram stop

Stayed in April 2024

Parking Policy needs updating! In the booking.com Policies it says parking is available at £18. Parking was actually £23. When arriving at reception there is a notice about a super complicated “advance discount” car park booking procedure, but none of that is mentioned on the profile under “parking policy”. How does one book in advance when one doesn’t see the notice until checking in! 🤷🏻‍♂️

location, rooms, breakfast

Stayed in April 2024

All good

Food, Spa, Gym,Bar, Deals

Stayed in April 2024