24-26 Newport Road, Cardiff, CF24 0DD, United Kingdom
#33 of 45 hotels in Cardiff
Guests' ChoiceBased on 6564 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.0
Staff
8.4
Value for money
7.6
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Michael
United KingdomMostly everything
Stayed in April 2024
Reviewed: 20 April 2024
Flora
AustraliaGreat location, very central and walking distance to shopping mall and Cardiff Castle. Parking is available st the hotel for an additional fee. We enjoyed having a treatment in the hotel day spa and were lucky to get in considering we only made a booking on the day of the treatment. Rooms were quite large as-well as bathroom.
Stayed in April 2024
Reviewed: 20 April 2024
Deb
United KingdomBreakfast ok but but not quite 4 star - were scrambled eggs made with fresh eggs? Lunchtime pizza - no mushrooms available - really?
Lovely spacious bedroom with bath and separate shower and great area for evening event. Swimming pool fabulous extra for morning swim
Stayed in April 2024
Reviewed: 20 April 2024
Mick
United KingdomLactation was great
Stayed in April 2024
Reviewed: 19 April 2024
Jamie
United KingdomBy no means is this the fault of the hotel, this is a personal note. I’m a very light sleeper & every so often the sound of the lift being called would wake me up. If you’re a super light sleeper, take earplugs.
Travelled to stay here for one night whilst working in Cardiff. Check in was very smooth, I asked for a room a quieter area of the hotel and they provided me with a room on the top floor. Room was great & had everything I needed. Very spacious, bed was very comfy! Air conditioning worked perfectly and was easy to use. Wi-Fi was great, I worked from the room for a couple of hours and had no issues with connectivity. When I checked in I was offered breakfast to be delivered to my room the following morning. I selected a time slot of 8am to 8.30am for delivery. At 8am sharp my breakfast arrived. Really happy with the service here & would stay again should I ever visit Cardiff again.
Stayed in April 2024
Reviewed: 18 April 2024
Kelly
United KingdomHaving to pay to go swimming otherwise would have used it more.
Spacious room, clean, powerful shower, comfortable bed, nice big windows. Large bathroom with separate shower and bath.
Stayed in April 2024
Reviewed: 18 April 2024
John
United KingdomAll was good
Room was clean ,large layout and bathroom excellent
Stayed in April 2024
Reviewed: 17 April 2024
Nicola
United KingdomIt’s tired inside, one set of lifts were out of order and parking is a game of chance!
It’s location and facilities
Stayed in April 2024
Reviewed: 16 April 2024
Claire
United KingdomExternal noise was bad, could do with better windows! Breakfast was poor. Buffet breakfast was already cold and tough by 645. Machine coffee wasn't great and the staff cleaned and reset my table around me even though it wasn't busy!
Staff at reception were really friendly and welcoming. Room was good size with comfy bed and smart, clean and large bathroom.
Stayed in April 2024
Reviewed: 13 April 2024
Derek
United KingdomBit tired and car parking limited
Attending event at Hotel so convenient to stay at venue.
Stayed in April 2024
Reviewed: 12 April 2024
Kate
United KingdomThe outside looks a little dated
The room was a lovely size
Stayed in March 2024
Reviewed: 11 April 2024
Peter
United KingdomThe fact you have to pay for parking and paying to use the swimming pool which isn’t stated when you book
Stayed in April 2024
Reviewed: 10 April 2024
Julie
United KingdomBooked this hotel as it had a pool, however on arrival learnt extra £10 per person to use facilities. Apparently mentioned somewhere in small print. In fairness to the hotel, gave us a voucher to use pool once during our stay. Wouldn't choose this hotel again; when booking a hotel with pool facilities for this price would expect use of facilities to be included.
Great location,easily walkable to town centre/Castle. Friendly helpful staff, great breakfast and lovely room. Chose hotel for location and pool facilities.
Stayed in April 2024
Reviewed: 10 April 2024
Anisa
IndonesiaThe room so dark
Near the city centre
Stayed in March 2024
Reviewed: 10 April 2024
Kerry
United KingdomThe hotel charges for parking and only has 70 spaces. Had to park at another car park which cost £75 for 3 nights. The lifts were broke, the showers in the spa were broke, the steam room was unavailable. There were swimming lessons happening and kids crying and screaming in the pool. Hardly a relaxing spa!
The property was near to lots of bars and restaurants
Stayed in April 2024
Reviewed: 9 April 2024
Peter
United KingdomIt was great
Stayed in March 2024
Reviewed: 8 April 2024
Pam
United KingdomThe attitude of one of the bar staff. Called up to the bar for a night cap and was told we are closing but you can have one drink. Not very friendly and made me feel bad for asking.
Great location, nice large and clean rooms.
Stayed in April 2024
Reviewed: 8 April 2024
Sara
United KingdomN/a
Good facilities
Stayed in April 2024
Reviewed: 8 April 2024
Lindsey
United KingdomHotel car park tiny for size of hotel and expensive
Bathroom and shower big and spacious and bath too
Stayed in April 2024
Reviewed: 7 April 2024
Aimee1904
United KingdomBreakfast lacked quality and value for money and bar staff were slow. Lift did not work. steam room out of order cleanliness of changing room was poor .
room superb excellent customer service. greet location.
Stayed in March 2024
Reviewed: 7 April 2024
Woods
United KingdomPrice of the breakfast for children was same as adults and the coffee in room was bad.
Liked the spa and location staff very friendly
Stayed in April 2024
Reviewed: 7 April 2024
Christine
United KingdomNo safety rail in bath or shower. I am 73 and although fit I want to prevent falls.
Excellent breakfast Comfortable room Modern well decorated public rooms
Stayed in April 2024
Reviewed: 6 April 2024
Julie
United KingdomOne of the drinks machines stopped working and it felt the staff were a bit slow to respond to me raising it. Also had to ask another member of staff to help find a couple of items at breakfast and he didn't really seem that interested to help. Felt like I was being a nuisance.
Location and facilities both great. Short walk to city centre and the Utilita Arena. Booked because of attending a concert. Also because there was a pool and made good use of that.
Stayed in April 2024
Reviewed: 5 April 2024
Pike
United KingdomTv didn't work easily.
Spa and room excellent
Stayed in April 2024
Reviewed: 5 April 2024
Rhian
United KingdomStaff were friendly and accommodating. Room was spacious and clean. Location was perfect for exploring Cardiff with my 6yr old.
Stayed in April 2024
Malia, Greece
Ghent, Belgium
Niseko, Japan
Florence, Italy
Rome, Italy
Limassol, Cyprus
Yerba Buena, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content