24-26 Newport Road, Cardiff, CF24 0DD, United Kingdom
#34 of 47 hotels in Cardiff
Guests' ChoiceBased on 6580 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.0
Staff
8.4
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 1 June 2024
Melanie
United KingdomNot being told our bathroom was adapted for disabled. Room 601 shower cubicle is not very big, i banged my elbow a few times while washing my hair as i was trying to avoid the chair that id scratched my leg on! The drain doesnt drain very well and the extremely load gurgling noise was loud enough to wake my husband. Also the bathroom door has had the inner door lock removed so cant lock it while in there. Why would the second towel be in a wardrobe and not the bathroom? We have been to this hotel a few times but this time was dissapointing!
Love how spacious the room was. Checking in in advance and card drop off was great, smooth and easy. Extremely comfortable bed and pillows.
Stayed in June 2024
Reviewed: 1 June 2024
Andrea
United KingdomOverall service was great checking in staff was excellent I forgot her name but she is the black young lady that work evenings she was excellent 😀
Stayed in June 2024
Reviewed: 30 May 2024
Wendy
United KingdomLocation - walking into city centre at night felt like it was a rough part of town
Friendly staff - good facilities
Stayed in May 2024
Reviewed: 29 May 2024
Keri-ann
United KingdomWe booked the hotel to have use of a pool but was taken aback as we got told we would have to pay a further £10 each to use the pool each time we would like to use the pool which I think was outrageous
Room was clean, bathroom lovely view was superb, great choice for breakfast
Stayed in May 2024
Reviewed: 29 May 2024
Caroline
GibraltarHotel needs upgrading in many common areas. Tv was tiny n old. Inbuilt furniture and doors very shabby n old. Replacement of towels was an ongoing issue. For a 9 nights hotel stay i would have appreciated a fully refurbished room.
Availability of spa though this should be inclusive in the hotel night price. Separate bath n shower. Large room with seating area.
Stayed in May 2024
Reviewed: 29 May 2024
Welch
United KingdomNothing
Good breakfast. Excellent evening meal with top notch service
Stayed in May 2024
Reviewed: 28 May 2024
Charlotte
United KingdomNothing
View was amazing from our room, parking was easy, bed was super comfortable & overall the hotel was fantastic.
Stayed in May 2024
Reviewed: 28 May 2024
Kisten
United KingdomThe A.C not working. They have provided fans but this was not sufficient
The room was comfortable and the hotel was lovely. Staff was very friendly
Stayed in May 2024
Reviewed: 27 May 2024
Leanne
United KingdomLovely hotel, well maintained, very clean, comfortable, spacious public areas and the room had plenty of space too. We stayed in a triple room and there were three proper beds, space to walk around each one and space to sit and relax. The hotel was calm and quiet too. The staff were helpful, friendly, polite and knowledgeable. It was an easy 10 minute walk into Cardiff centre or a 5 minute taxi ride.I would definitely stay here again and recommend it.
Stayed in May 2024
Reviewed: 27 May 2024
Stevens
United KingdomRoom was so hot even with an extra air conditioner room was really hot
The leisure facilities were grand. Breakfast in the morning was adequate
Stayed in May 2024
Reviewed: 26 May 2024
Mandy
United KingdomAmazing view, with lots of space in our room. Lovely comfy bed. Would definately book this hotel again next time we come to cardiff
Stayed in May 2024
Reviewed: 25 May 2024
Gareth
United KingdomDirty windows and paying to use pool.
Would have been 10 out of 10 but the windows were very dirty outside and £10 per person to use the pool is scandalous!
Stayed in April 2024
Reviewed: 25 May 2024
William
United KingdomWhy is there a £10 access charge for residents to use the pool? I can understand a charge for non-residents, but residents should not be charged.
Convenient, clean, comfortable. Large rooms.
Stayed in May 2024
Reviewed: 24 May 2024
Jonathan
United KingdomCost of overnight parking a bit steep
Clean and we slept well. Nice surroundings for breakfast.
Stayed in May 2024
Reviewed: 24 May 2024
Geraldine
United KingdomNo choice of other milk besides cows milk, also tv was difficult to switch on they should leave a note by tv set with instructions, poor choice of channels.
The check in plus the appearance of hotel on arrival
Stayed in May 2024
Reviewed: 24 May 2024
Carol
United KingdomNo adverse comments
Location
Stayed in May 2024
Reviewed: 24 May 2024
Rachael
United KingdomOur 1st room we were allocated, the air conditioning unit wasnt working, and the sink was blocked. They did offer us another room and a complimentary drink
Stayed in May 2024
Reviewed: 23 May 2024
Malcolm
United KingdomInitial room as stated in previous question. Paying extra for use of Pool facilities. Only one of the 2 elevators were serviceable. Waking up in the morning to the sun shining through the end of the curtain, this could do with a modification to keep it against the wall or tuck behind something.
Initially we were we were put in a room that was very hot, air conditioning not effective, on arrival the room had a fan and an Air purifier on in the room. These exceeded the acceptance noise rating for for our stay but on questioning them and somewhat raising a complaint we were quickly and effortlessly upgraded to a more acceptable room. The front of house were very accommodating.
Stayed in May 2024
Reviewed: 22 May 2024
Diane
United KingdomLift service poor, only 2 out of 4 working Hotel advertised as hotel and spa so shouldn't expect to pay extra for just a swim, treatments yes Car park difficult to find and overpriced Breakfast good but premier inn better
Nice room, lovely bathroom with detachable shower head. Checking in easy, staff lovely
Stayed in May 2024
Reviewed: 22 May 2024
Maureen
United KingdomHaving to pay for parking and to use the swimming pool, which wasn’t advertised in the original search . Pool cost was only apparent after the booking was made
Good location, very nice big comfy room
Stayed in May 2024
Reviewed: 21 May 2024
Tasneem
United KingdomThe rooms are either really hot or really cold. The breakfast options are pretty poor. You have to wait for eggs other than scrambled. No hash browns or mushrooms and the veggie sausages take ages so for a vegetarian the options are limited
Location, spa and value for money. Comfortable beds and spacious rooms
Stayed in May 2024
Reviewed: 21 May 2024
Mandy
United KingdomThe cooked breakfast had room for improvement.
Very clean hotel with good customer service.
Stayed in May 2024
Reviewed: 21 May 2024
Jaggio
United KingdomRooms are dated, carpet looked a bit old, had a TV from 2006 in the room. Extra £10 fee for the pool etc was a bit annoying.
Location was good, room was big, bed was comfy.
Stayed in May 2024
Reviewed: 21 May 2024
Margaret
SpainBit dated in parts although gradually being refurbished.
Spacious room. Pleasant staff Good breakfast
Stayed in May 2024
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