We did have a cracked window and the towel rail didn't work, but that's being picky!

Staff were great, in the hotel, spa and restaurant (for dinner and breakfast). Room was clean and very spacious with a great view!

Stayed in May 2024

The scaffolding but I realise it's temporary

Location excellent so was breakfast The restaurant manager was very welcoming and helpful. The meal 5 star

Stayed in May 2024

Cleaning staff were too noisy in the corridors at 6 am. Not enough space for bags and clothes in the wardrobe.

Very good location and easy access. Quick check in process. Room was big and clean.

Stayed in May 2024

Renovation was underway but not too disruptive. We could hear very loud music from early afternoon which was annoying but it was coming from across the city and it did stop completely by 10.30 or 11pm. Not the hotel’s fault. Housekeeping was at strange times and we must have missed it as bin not emptied etc.

Excellent location for getting around the city. Very friendly and helpful staff.

Stayed in May 2024

We booked a room with city view which is not what we got. We had view of train station & car park 🙁

Friendly & Welcoming staff. Great products in the room tea/coffee shampoo etc. Disappointed no biscuits though, it’s the first hotel I’ve stayed in where there are no biscuits.

Stayed in May 2024

The spa had no disabled access this was not made clear. We had to pay an additional £15 and the facilities were very limited.

Lovely spacious modern room , check in was quick and easy. Breakfast was lovely with lots of choice , staff were friendly and helpful

Stayed in May 2024

Small amount of building works.

Great location.

Stayed in April 2024

Scaffolding. Room service not available until 11pm so had ton have my dinner alone in the bar.

The hotel gives a disappointing first impression as it's covered in scaffolding and the front door was temporarily not In use. However, once inside, the hotel is lovely. And the staff in particular are both friendly and helpful. They offered to allow me to check in early and were very pleasant and accommodating later when I went to the bar for dinner. My room was on the 7th floor and unexpectedly large with a separate seating area and nice bathroom with both a shower and a bath. Very good.

Stayed in April 2024

One of the lifts was out of order and our room was on the 6th floor

2 doubles in the one bedroom is nice

Stayed in April 2024

Food and drinks where very overpriced

Staff where very nice

Stayed in April 2024

I didn’t like there wasn’t a headboard as the bed moved when sitting up watching tv. Also not enough pillows.

Location and breakfast was great

Stayed in April 2024

The extortionate £25 parking. I got a parking space 1 minute walk away for just £9

Upgraded to a larger modern room. The bed was huge and comfy. Staff were very polite and helpful. So the usual quality in room bits and pieces.

Stayed in April 2024

Only 1 lift was working which caused some delay at times including sometimes arriving full & you couldn't fit on. We were on the 8th floor so not great.

Room was lovely, clean & spacious. Every member of staff we encountered were really pleasant & helpful. Location was great for an event at the 02 Apollo, easy walk.

Stayed in April 2024

We had booked a twin room for one night for £210 including breakfast. The initial room we were allocated #219 was a very old run down room. It actually smelled, the carpet was wrinkled, they had removed a double and put in 2 single beds that were different sizes but pushed up against each wall with a narrow gap between them. Therefore there was no bedside tables and the wall lights that are normally either side of the bed were directly above the pillows on each bed. We went back to reception and they were very understanding and they allocated us another room on the 7th floor which is classed as a deluxe double double. Only 1 of 2 lifts were working which meant a long wait up and down but whole hotel is being renovated.

Breakfast was very very good. Even had an omelette station which was very busy!

Stayed in April 2024

Getting to the hotel car park was quite difficult and I had to ring the hotel for directions. Also I wasn’t aware of the £25 charge for parking.

Lovely staff, lovely room and breakfast was delicious.

Stayed in April 2024

1 lift wasn’t working which made for a long wait for the working lift which everyone was using. Due to refurb & scaffolding outside, the main entrance wasn’t as obvious and didn’t feel signage to it was obvi

The staff were all so lovely and professional. Bed was one of the comfiest I’ve ever slept in - struggled to get out of bed. Also loved the proximity to Piccadilly train station.

Stayed in April 2024

It will be better when the construction is finished but we didn't find it a disturbance. The dining room was very busy at breakfast and we had a short wait for cutlery

Hotel is nice. there is some construction work going on but overall hotel is maintained to a high standard. Room was nice and spacious. Bathroom excellent. We found everything we needed for our stay. Breakfast was included in the price & was enjoyable, with plenty of choice and everything we tried was good. We found the places that we wanted to visit within reasonable walking distance

Stayed in April 2024

The lack of food choices. The restaurant menu was limited in option and was for a certain clientele (££) and the bar menu was limited, but also difficult to eat as the tables were so low.

The staff were very friendly and had excellent knowledge on the area.

Stayed in April 2024

Lack of signage. The building it’s undergoing renovations and access to the front entrance was confusing and unsigned as it was hidden by scaffolding and temporary paneling. Access to the dining room from downstairs was also unsigned. It wasn’t clear you had to go up a flight of stairs to access the dining room. Better signage please, especially during your renovations.c

The buffet breakfast was very good and the dining room staff welcoming, friendly and attentive.

Stayed in April 2024

Only 1 lift working

Location + friendly staff + nice comfortable rooms

Stayed in April 2024

No biscuits in room.

Great location. Friendly staff. Room far bigger than expected and very comfortable. Large bathroom. Thick towels.

Stayed in April 2024

Not possible to open the window

Handy location Comfy family room

Stayed in April 2024

Hairdryer sounded horrific 😂

Room size was good and it was very airy

Stayed in April 2024

Very clean, great room, very helpful pleasant staff . A little noisy in the morning took earplugs with me as I knew the location.

Stayed in April 2024

We were there the day the new breakfast location was opened, but the signage was poor. The signs for the old location were still up but there was no new signage. Had to ask staff what happened to breakfast and then they told us to go to a completely different location.

Location was easy from the train station. Staff was friendly. Room was very comfortable.

Stayed in March 2024