That they said they can't take cash at the restaurants but actually they did when asked. Very annoying as cash is still money and too many places refusing it. I also noticed a cheeky service charge at the bar for 2 drinks, which seemed excessive for just pouring 2 drinks at the bar, we weren't seated. Cola mixer £4.50! Too expensive. I feel for the room rate per night, which is definitely the upper end of the market, that the customer service across the whole hotel was not quite on par, I think making guests feel special on arrival and attended too is part of a hotel experience at this price point, and although everyone was pleasant and swift, a more high end service would be fitting and wouldn't cost anything to provide.

Beautiful mansion and grounds. Lovely big room, huge bathroom with jacuzzi bath, nice spa, staff can fetch you back and forth to the spa/ restaurants area back to the mansion via car/ golf caddy, lovely grand breakfast room in the mansion which for us was what we went for and did not disappoint, and enjoyed seeing peacock roaming around the grounds. The whole place is immaculately clean and very well maintained.

Stayed in September 2023

Again the TV in this different room didn’t work, twice we had maintenance come to have a look and eventually started working but an hour later it went off. Luckily is was late at night so we didn’t bother to call down. Again the hotel just need a technology overhaul as this is on 2 separate occasions TVs in 2 different rooms just don’t work. It’s just something you like to have on in the background while getting ready or when you get back to the room after a meal with a drink.

After staying the night before we fly and the air con not working, we upgraded our room to a country house suite from the parkland suite, this room was a lot bigger and the air con worked perfectly. Also in the same building as the Brasserie. Adams brasserie again was tasty food, service really good.

Stayed in September 2023

Unfortunately the air con didn’t work in our room, it was the hottest day of the year so was overly hot for the time of year but the air con should have been working. After maintenance tried to fix it at 930pm, we were told it couldn’t be fixed and no other rooms available. After complaining at the reception another room was found available, it didn’t have air con but 2 big fans were placed next to the bed. Staff dealt with promptly and we managed s good nights sleep before an early flight. Just unfortunate. Also the Tv kept going off every minute or so, we just left it due to needing to be up early. The whole hotel needs a technology upgrade I think. It is an old building but spending some money it can be made a bit more upto modern standards for guests.

Close to Luton airport due to flying the next morning. Was able to park the car for the week at a daily cost with us staying the night on our return also. Adams brasserie, food was tasty and good atmosphere sat outside.

Stayed in September 2023

We came here as it was "dog friendly" and while dogs are allowed to stay, the rest of the hotel is not really set up for it. We were given a ground floor room that opened onto a courtyard so that was really handy. But there's nowhere inside to eat for example, you have to go to the brasserie restaurant and sit outside. There were only a few drops of rain thankfully but it's not ideal. When it came to breakfast thankfully it was cool enough that the dog could stay in the car while we ate. I think you should probably either rethink the options for those visiting with dogs and consider what they are supposed to do in all scenarios, or maybe don't offer it out as a dog friendly venue.

Amazing setting with lots of history, beautiful grounds, some amazing spaces. Lovely breakfast.

Stayed in September 2023

With character older room no aircon. Only balcony doors to open for some fresh air . Lots of small children playing in the breakfast room

Lovely building in beautiful grounds. Our room was in the main building with lots of character

Stayed in September 2023

Buffet breakfast disappointing. Needed to be hotter.

Room was superb. Dinner excellent. Venue stunning.

Stayed in September 2023

Some room fittings need updated as worn eg in bathroom sink. Room style is rather dated.

Beautiful. Nice pool.

Stayed in September 2023

It was 37c and the room didn't have any air con. There was a fan but not the same. Drinks are very expensive £31.50 of 2 Aperol Spritz.

Beautiful grounds and amazing staff

Stayed in September 2023

The bedroom air con wasn’t working so bedroom temperature was unpleasant

Grounds are breathtaking and the main Manor House is very decadent.

Stayed in August 2023

The roman as very dated and the bed was very small

The food and service was very good

Stayed in September 2023

There was an issue with the hot water in the spa area which we were not notified of prior. This meant the steam room was Luke warm along with the hot tub and swimming pool. The food was average considering the price of it all

The rooms were comfortable Grounds were beautiful Good facilities

Stayed in September 2023

Remote control wasn't working - minor issue - but didn't have a quick or have any response from reception to replace or provide batteries.

Room was large and bed very comfortable

Stayed in September 2023

Lovely relaxing stay

Stayed in August 2023

The smelly wooden toilet seat..water outlet on sinks very slow. Room a bit on the cool side with no instructions how to operate air conditioning/ heating.

The room in the mansion was spacious. All the staff were friendly approchable and very attentive. Room had a well stocked fridge. House keeping followed instructions. Good menu in Brasserie.

Stayed in September 2023

We were more than happy with our stay at Luton Hoo.

Beautiful hotel set in the most magnificent grounds. Staff were exceptionally pleasant and helpful. The hotel is very old and the rooms a little tired. We'll worth reseaching the history of this fabulous mansion house.

Stayed in August 2023

My side of the bed had broken springs! Aside from that, the room was fabulous

Beautiful and grand but not pretentious

Stayed in August 2023

We had some issue at our room at the country club house but have been resolved. The WiFi is good at the mansion but at the Spa is not very strong .

Nearly all the staff have been nice and helpful. Many activities to do and the spa as complimentary is perfect for relaxing

Stayed in August 2023

Charged the full amount for our stay plus an extra £200 on check in! Don't mind the price of our stay being taken, I took exception to the £200, which represented anticipated charges; meals & drinks. I wasn't asked, they took! I asked for it to be immediately put back into my account.

Staff, location. Breakfast. Ambiance. All met and exceeded expectations.

Stayed in August 2023

There was no information in our room about the facilities, spa or restaurants which would have been helpful.

Beautiful building with a fabulous history, attentive and friendly staff, the history of the building, the grounds and location.

Stayed in August 2023

Decor beginning to look a little jaded in communal restrooms and bedrooms

Beautiful property and grounds, lovely breakfast, great facilities and attentive staff

Stayed in August 2023

Quiet, beautiful scenery and spacious room with firm bed

Stayed in August 2023

Beautiful location, interesting history, great facilities!

Stayed in August 2023

Great location and facilities. Golf course good and great spa facilities.

Stayed in May 2023

Different breads . Eg Walnut bread.

It was good but not exceptional.

Stayed in August 2023

The interior needs a slight refurb. Carpets could be changed. Furniture needs a lick of polish. Food needs a massive upgrade.

The location is beautiful. Building has all the original features.

Stayed in August 2023