The service at lunch time was a little slow, we had to ask to see menus, ask to make our order and then ask for the the bill.

Room was beautiful, facilities were fantastic.

Stayed in April 2024

Issues at the Spa, the pool and other facilities were cold. There was a sign on the Sunday but we did not notice one or were advised on the Saturday. Only my daughter and I bothered on the Sunday knowing it would be cold. Some confusion over the breakfast on the Sunday which was slightly embarrassing. Cost of some of the drinks was very expensive.

Staff were very helpful, we had a room upgrade and it was really nice. I even had a staff member help when I was trying to get my car on charge. The food was good and there was a good veriaty as we had 2 vegans in the group.

Stayed in April 2024

One of the main reasons we chose Luton Hoo was because we could spend the day using the tennis courts and spa. Unfortunately the boiler in the Spa had broken down so the pool and showers were cold and the steam room not working. We were given a 10% discount but had to ask for it; it would have been good if we had been offered it without asking - and potentially given a greater discount. The tennis courts were in very poor condition which meant playing on them a challenge. They really need resurfacing.

We had just got married and were on our honeymoon. The hotel kindly upgraded us to their honeymoon suite which was lovely with its wonderful comfy bed. Breakfast excellent. Staff all very friendly and helpful. Beautiful location.

Stayed in April 2024

Always look after me and flexible on check out time.

Stayed in April 2024

Service was excellent

Stayed in April 2024

The main public rooms were rather chilly. There was a cold wind that blew through the main doors and kept the lounge areas cool.

Very large bedroom, well-equipped and a comfortable, large bed.

Stayed in April 2024

The landscaping needs some work, rock garden needs renewed, some items in the rooms were broken and could do with an upgrade such as taps, shower handles, AC controllers, but this is different from room to room and may not reflect everyone’s stay.

Great location, lovely staff, enjoyed Rob’s historical tour of the building, beautiful mansion house and breakfast room, lovely grounds and nice walks, spacious rooms, comfortable beds, great water pressure.

Stayed in April 2024

Didn’t book bed and breakfast, no option to change at hotel quite then expensive. Extras bill had charges that were not mine, service charge put on all food charges ie 2 pints of Pepsi from 19th hole £9.80 plus £4.50 service charge that I ordered from the bar, fair enough when i complained they removed them but if I had not checked i might not have noticed 2 phone calls to reception to Rectify.

Lovely room, great pool and saunas, showers cold.

Stayed in April 2024

My partner enjoyed the golf course. The golf course could have been maintained to a higher quality, it needs a little TLC in some areas but this may have been down to recent wet weather.

Beautiful grounds and mansion house. Staff were so friendly, big shout out to Chris the doorman who was so warm and cheerful. The staff at Adam’s brasserie went above and beyond. Lots of great food options for breakfast and dinner. The gym had a really good selection of machines and free weights. The rooms were slightly old fashioned but we thought ours was beautiful and it had a really good amount of space.

Stayed in April 2024

Some small details like real bouquet of flowers in the main house reception. The sanitary products in bathroom could be more for the star rating (only shampoo/ shower gel)

The history of the place and the quiet park location …increased choice of coffee at breakfast (latte etc)

Stayed in April 2024

The breakfast buffet was excellent, not endlessly huge (which always makes me wonder how much food is wasted). My wife is British, and she thought the buffet should also offer - marmite! That's, honestly, the only critic that we can find.

Luton Hoo offers generously spaced rooms, comfortable armchairs, not only for 1 guest, but for 2 guests - obvious, but in so many rooms designed for 2, there is often only 1 armchair.

Stayed in April 2024

Hot jacuzzi didn’t let a small child to enjoy warm bath.

Excellent building with traditions, amazing services by friendly staff.

Stayed in January 2024

The heating broke in the room and the shower controls didn’t work properly either so that was disappointing. We missed not having a jacuzzi, the vitality poor was bubbly but not very warm like a jacuzzi. That was really disappointing, we only used the spa once as a result of this. Breakfast- we were not told you could order off a menu, we definitely would have done that. Buffet was ok but not 5star level. When we booked we were told there were no dinner slots available at all, so we had lunch as our dinner in the amazing restaurant. But the waitress said residents should always be able to book a dinner reservation and she said she could do 6 or 9 pm, which would have been perfect so that was extremely disappointing. Terrible really.

Location excellent, building and grounds excellent, service excellent, room size excellent shame heating wasn’t working and shower controls were stuck on boiling hot. Loved the bikes, loved the restaurant, staff were all really lovely. Lunch food was excellent.

Stayed in March 2024

We had to remind 3 different staff members during breakfast for our green tea; the exterior needs some maintenance and the rooms are outdated. The pricing of the food was reasonable

Staff concierge very friendly and helpful. Grounds very big and beautiful. Breakfast was tasty. We stayed in the deluxe room which was spacious

Stayed in March 2024

Nothing

Evening meal staff team were exceptional.

Stayed in March 2024

Wasn’t aware of booking into spar treatments also no price lists so we missed out on that, also our room shower head needed fixing

The grandness

Stayed in February 2024

Pillows were far too flat and made it quite difficult to sleep well.

Stayed here for 1 night recently to celebrate our 9 year anniversary with my partner! We fell in love with the the beautiful location and architecture of the hotel. The spa was beyond perfect, and also the highlight of our stay. The fact that you are allowed to use the spa even after you check out is such a rare treat! Very kind and helpful staff!

Stayed in March 2024

The breakfast buffet was basic. You have to order extras off a menu that limits what you can self select. Staff was very polite and checked on guests.

Stayed in February 2024

Afternoon tea experience was poor. Staff seemed unorganised. Food was OK. Could hear the neighbours.

The hotel met our expectations. Staff were helpful overall. The facilities were good and in particular the spa and swimming pool. We chose to stay to the mansion. This is the old, historic building. Rooms there had more character. On the negative said the heating units were noisy (at night) and you were able to hear the neighbours despite the spacious rooms. Food was OK. We found the room service menu wanting. By contrast, breakfast was good.

Stayed in February 2024

It was ok

Stayed in March 2024

Beautiful period mansion house. Very luxurious. The staff were very kind and courteous.

Stayed in March 2024

That we couldn't access the gym when we wanted to due to maintenance work, i was really disappointed as we had gone away for the weekend without our children for the first time in years and all we wanted to do was to exercise!

It was warm! I hate being cold. The staff were fab, food was great and we had a lovely time

Stayed in February 2024

Room was very hot - due to heating but had no way to regulate the heating from the room. Window in bathroom didn’t open so it just got hotter in middle of February!

Great service, lovely setting and marvellous facilities

Stayed in February 2024

Tea in the lounge on arrival. No cakes.no scones. Bad menu

Breakfast lively but to clear away at 10am when famiky swimming is 9 to 1030 is ridiculous. My husband and grandson were at the pool for 9 but it did not leave enough time.

Stayed in February 2024