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Reviews of LUSSO Macclesfield Serviced Apartments

Craven House, Churchill Way, Macclesfield, SK11 6AW, United Kingdom

#23 of 25 Holiday rentals in Macclesfield

Guests' Choice

Review score

Based on 291 apartment reviews

6.4

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.3

  • Facilities

    6.8

  • Staff

    7.4

  • Value for money

    6.9

  • Free WiFi

    6.2

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Showing 76 – 100

  • Reviewed: 20 February 2023

    4.0
    Central location, adequate for short stay
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Lift was out of order, toaster was broken and no tea towel provided in kitchenette, no soap (liquid or otherwise) provided in bathroom, main (polished stone) staircase to rooms was dirty and required washing.

    Centrally located and easy to find

    Stayed in February 2023

  • Reviewed: 20 February 2023

    3.0
    Centre of Macclesfield
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness was very poor. Dirty stairs. Room still had rubbish in. Hair all over bathroom floor.

    Staff very friendly and helpful. Beautiful new building. Room very modern. Great Central location.

    Stayed in February 2023

  • Reviewed: 12 February 2023

    1.0
    Pathetic host
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 8 nights
    • Submitted via mobile

    Host is pathetic, never picks the call. To get the room key waited outside in cold weather like more than 2 hrs. No hand wash soap given. No proper glass door at shower place causing slippery floor all day till it get dry by own.

    Stayed in February 2023

  • Reviewed: 31 January 2023

    2.0
    disappointing but convenient
    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    broken toilet seat, no lift working and on top floor with no prior warning, would expect toiletries such as shampoo for the price paid. Room itself was also quite small and filled with the cushions from outside!

    location

    Stayed in January 2023

  • Reviewed: 13 January 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The lift was broken and unfortunately our apartment was on top floor alot of steps to go up

    The apartments was excellent

    Stayed in December 2022

  • Reviewed: 8 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The lift was broken during our stay and we were on the 4th floor with 2 babies and 2 prams. I can't give a completely positive review because obviously this was horrific. However the staff were so helpful and frequently helped us carry babies, shopping and packing up and downstairs!

    The space was lovely and well kept. I wouldn't call it could friendly but it was definitely child accommodating. Lovely views, well laid out rooms and a working useable kitchen. Would definitely stay again, but probably without the kids.

    Stayed in November 2022

  • Reviewed: 7 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 2 nights

    The elevator was out of order (though I assume this was an anomaly).

    Great place - clean, full equipped, modern (minimalistic), and situated only steps away from a local super market (Tescos)

    Stayed in December 2022

  • Reviewed: 2 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Studio
    • Stayed 2 nights
    • Submitted via mobile

    Noticed the bed had blood stain before checkout Which was not good at all Should have been notified by whoever made the bed before letting us in. Although they apologized in the end.

    Nice location

    Stayed in January 2023

  • Reviewed: 28 December 2022

    8.0
    Perfect for a short stay.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    No response to 2 messages sent via Booking.com app. Lift not working. Stair case area really dirty.

    Modern clean apartment. Friendly host who helped us with our luggage

    Stayed in December 2022

  • Reviewed: 24 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Clean, modern apartment, excellent shower, very comfy, easy to gain access, central location.

    Stayed in December 2022

  • Reviewed: 20 December 2022

    10
    perfect location, had an amazing evening
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    nothing

    everything

    Stayed in December 2022

  • Reviewed: 5 December 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Unarguably the best service apartment I have been in. Wholly recommend to anyone. Hoping they can expand to other areas...

    Stayed in December 2022

  • Reviewed: 4 December 2022

    10
    Great evening out, great apartment
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Everything went well, only issues was finding somewhere to park me car for the night. Car parks close by to the apartment were pp and the longest you could put a ticket in was 10 hours other than that everything was perfect

    Stayed in November 2022

  • Reviewed: 4 December 2022

    2.0
    Such a bad nights sleep.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 1 night

    No hot water at multiple times of the day Broken lift Room was freezing cold on arrival - used the space heaters inside to try and heat back up, but remained really cold. TV of neighbour was mounted into other side of the wall above my bed. Huge amounts of street noise as window was broken and old/not sufficient to dampen any sound. Dusty, dirty room littered with small bits of broken building material.

    Location is nice, however there is no parking and across the road from a noisy bar

    Stayed in December 2022

  • Reviewed: 30 November 2022

    4.0
    Disappointed with the broken elevator and the effort to go up and down with the lugagges.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    The lift was broken and we had 5 big and heavy suitcases to go up to the 3rd floor, 2 of them elderly! I was not communicated at any time about this. I also needed to wash clothes and the laundry room was quite dirty, what made me give up.

    The apartment is small but comfortable, it does not accommodate 4 people because the sofa bed in the living room is very small. It was clean and the heaters work well.

    Stayed in November 2022

  • Reviewed: 5 November 2022

    10
    Excellent staff, immaculate well provisioned apartment
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was extremely friendly, helpful and considerate, giving me a great feeling about my stay before I even seen the room. The room was immaculate, great facilities. I would stay here again in a heart beat.

    Stayed in November 2022

  • Reviewed: 1 November 2022

    8.0
    a well thought out conversion of a smart looking hotel / apartment block with a very comfortable stay. than you
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    the lift was out of action and our room was 3rd floor. no mirror in bedroom so couldn’t do hair or makeup whilst partner was using the bathroom. infuriatingly ( no notification prior to our visit ) of no coffee, tea bags or milk provided . no hand towels only large bath towels no spare toilet roll in drawer

    comfortable bed. decent bathroom but a shelf was needed for our toiletries bags. welleqipped for longer stays

    Stayed in October 2022

  • Reviewed: 31 October 2022

    1.0
    Poor couldn’t sleep due to noise
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Very noisy. Person on reception was texting saying latest checking in time was 9 information in room was 10.

    Ok

    Stayed in October 2022

  • Reviewed: 20 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Location & parking is easy & not expensive

    Stayed in October 2022

  • Reviewed: 14 October 2022

    3.0
    Do not waste your money here unless you have to. Terrible experience for the money.
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights

    - Check-in hours are limited, so you will need to be in the property by 19:30 hrs the latest - As per most reviews here, the standard of cleaning and lack of attention are abismal. 1/I booked a room with a desk, but no desk was available for me to use 2/ The room assigned had not been properly cleaned, there were food crumbs on the floor, dust in the surfaces, the cooking area and microwave not cleaned for a while, marks of grassy fingers on the walls, toilet seat missed a scrub. 3/ Cutlery and cooking utensils dirty. In a nutshell, disgusting. - As per previous reviews, the rooms seem to have an unnecessary large number of cupboards, but not essentials such as a full body mirror, which would be more useful to guests. - After I complained, the next day I was given another room. This room was cleaner, but not up to the standard of a £90+ room a night. It had a desk but no hangers in the wardrobe area and the cupboards were very dirty (please hire competent cleaners Lusso!). - I will not stay here again, went to bed unhappy, thinking the bedding may nave not been washed (yikes!)

    N/A

    Stayed in October 2022

  • Reviewed: 13 October 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    No hairdryer as stated in the facilities but only a small hitch.

    Location good. Really good facilities, very comfortable nights sleep.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    2.0
    Wouldn’t stay here again, looks great but it’s not clean.
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the room was not cleaned prior to the previous guests. The toilet was dirty. The bathroom shower was not cleaned properly. The curtains in our room did not close and overlooked the main road. There were gaps in the curtains and which let light in. We had only realised till later on in the evening. Unfortunately there were not staff on to change rooms and had to result in putting up with the dusty , unclean room. Likewise, no one was there in the morning either to handover our nights stay.

    The bed was comfy that is the only positive.

    Stayed in September 2022

  • Reviewed: 6 October 2022

    1.0
    room was nice but lack of cleaning!
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    certainly hadn’t been cleaned properly dirty towels and linen

    property was ok very nice except it had left over food in the fridge and cupboards

    Stayed in October 2022

  • Reviewed: 6 October 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Studio
    • Stayed 1 night

    Some cutlery was missing

    Stayed in September 2022

  • Reviewed: 4 October 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    There was no hot water at all so we couldn’t shower or have a proepr wash. There was no one at the reception to answer our questions or help us either.

    Stayed in October 2022

Showing 76 – 100

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