36-37 Lancaster Gate, Westminster Borough, London, W2 3NA, United Kingdom
#809 of 1,008 hotels in London
Guests' ChoiceBased on 3226 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
8.7
Facilities
7.0
Staff
8.2
Value for money
7.0
Free WiFi
8.0
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End of dialog contentReviewed: 27 September 2024
Lucky
Sri LankaQuite Road, lovely room
Stayed in September 2024
Reviewed: 25 September 2024
Andrew
United KingdomCould not take a service dog
The staff were exceptional and helpful. They could not do enough for us and my disabled wife. The bed was comfortable and so was the room
Stayed in September 2024
Reviewed: 24 September 2024
Lucky
Sri LankaGreat location. Nice big room!
Stayed in September 2024
Reviewed: 23 September 2024
John
United KingdomBasement room was not ideal, but clean and tidy
Location and cleanliness
Stayed in September 2024
Reviewed: 21 September 2024
Tiarne
AustraliaOur first room we were given was a basement room. This wasn’t a great room given it was the same price for another room
Our new room was great, bigger and comfortable
Stayed in September 2024
Reviewed: 20 September 2024
Mariana
United KingdomThe location of the hotel is great, hotel was clean and nice staff
Stayed in September 2024
Reviewed: 20 September 2024
John
New ZealandAlarms went off a few times during our stay. The room was nice but some of the fixtures in the bathroom were a little tatty.
Good location and great value for money. Staff were exceptionally friendly and helpful
Stayed in August 2024
Reviewed: 19 September 2024
Tara
United KingdomQuality of the room
Price staff
Stayed in August 2024
Reviewed: 18 September 2024
Alexander
United KingdomShower was dodgy and fell down. We didn't ask for a fix or change due to a short stay. Some difficulties finding our room.
Staff were lovely and amenities in room for coffee were nice. Good temperature in the room and generally good bathroom facilities.
Stayed in September 2024
Reviewed: 16 September 2024
Caroline
United KingdomSome of the furniture in the room is looking a little tired and worn. The basement room I was allocated was satisfactory but not worth £200 and needed a better interior lock on the door.
Great location, friendly staff and clean.
Stayed in September 2024
Reviewed: 15 September 2024
Kamil
BelgiumIt was not super clean and the room was super hot
The outside and the location were amazing
Stayed in September 2024
Reviewed: 14 September 2024
Michaela
United KingdomThe bathroom is without a window and was very smelly and humid, when I entered the room. Tried to get rid of the smell by keeping the door to the room and the window in the room open. It only helped a little.
Quiet and clean in a lovely neighborhood with good public transportation
Stayed in September 2024
Reviewed: 7 September 2024
Stephanie
United KingdomQuite dark in places, especially downstairs
Conveniently situated and great size room for London centre
Stayed in August 2024
Reviewed: 6 September 2024
Bradley
United KingdomThe room was pretty hot and made it hard to sleep the fan wasn’t working so we couldn’t use it.
Lovely size room, friendly staff and great location!
Stayed in September 2024
Reviewed: 3 September 2024
Abdalla
Saudi ArabiaI was given the key of the room ,then I was told there is a problem with AC because of maintenance, When I started arguing they upgrade to a very comfortable room ,but I have to take stairs for this room with all my bags
Good location Value for money
Stayed in September 2024
Reviewed: 3 September 2024
Gemma
IrelandDust rooms
Breakfast was lovely. It had everything. Staff very friendly. Bed comfy.
Stayed in September 2024
Reviewed: 2 September 2024
Susan
United KingdomOutside beautiful inside really bland, the rooms are like a premier Inn, tiny double bed the through on the bed had white stains on it, the toilet smelt as if someone had just used it, room temperature was really hot.
Nothing really
Stayed in September 2024
Reviewed: 2 September 2024
Amy
United KingdomNot very sound proof, gaps under main room doors meant we could clearly hear people out on landing.
Great location and staff, very helpful and accommodating. We were able to check in early everything was clean and as advertised
Stayed in September 2024
Reviewed: 30 August 2024
Ash
United KingdomTv didn’t work. Aircon didn’t work, no bar or option to have food or any drinks in the evening , bathroom smelt very badly of damp. Very noisy with guests coming in late
Location - proximity to tube
Stayed in August 2024
Reviewed: 30 August 2024
Samuel
New ZealandWifi in the room that we had is terrible and the Cellular Data didn’t work this made it pretty frustrating to do anything that needed internet. Also the walls are very thin we heard another room having sex.
Property had a great location only a 5-7 min walk to the underground and next to Hyde park. Our room was clean and comfortable and had no real complaints. Although we got this place cheap through a booking.com deal I wouldn’t want to pay full price.
Stayed in August 2024
Reviewed: 30 August 2024
Madalina
United KingdomThe rooms were very hot, ventilation lacking - there were fans in the room but for a 4 star hotel I don’t think this is the standard
Location
Stayed in August 2024
Reviewed: 29 August 2024
Roxanne
MaltaThe bathrooms were somewhat old and rusty especially our bath.
Location and interior was really nice
Stayed in August 2024
Reviewed: 27 August 2024
Karen
United KingdomHot bathroom
Staff on reception
Stayed in August 2024
Reviewed: 21 August 2024
Grace
United KingdomThere was green light on the ceiling that was covered up with a bit of a paper but it was still bright enough to stop me sleeping very well.
Stayed in August 2024
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