Not helpful staff. Failed to provide the mattress for the baby cot, receptionist didnt know that we have breakfast included, failed to order us a taxi to the train station.

Great location. Quite spacious room.

Stayed in June 2024

Room unfortunately smelt strongly of smoke the first night - was a non smoking room. Room small (expected) however is also down a narrow stair case so would not be suitable for less mobile customers.

Great location, easy to get to near tube stations and Hyde park. Comfortable bed, clean room. Did watch interaction with reception staff and distressed (unrelated to appartments) customer that showed their empathy and care.

Stayed in May 2024

Noise from outside could be heard as well as that from above.

Good location, well priced (for London), quick check-in, comfortable bed, clean, bathroom was fine.

Stayed in June 2024

The first room was not what I expect for the price I paid. It appeared very run-down and dated (old). Second room was larger and a bit more comfortable. Except for being waken up by a maintenance person drilling outside my window at 7 AM or when I returned to my room and there was a latter on the door that the maintenance person left behind. I guess no one told them the room was occupied? Maybe you can understand my frustration. Lastly the hotel had me booked for one extra date through 5/31. I checked out to catch my flight on 5/30. No refund was offered.

Nice location but difficult to find.

Stayed in May 2024

The rooms were extremely thin - you can hear everything, footsteps, people having a shower, someone being sick returning from a night out, a couple were arguing very loudly for hours right next to reception and no staff intervened

Good location and nicely decorated on entrance Rooms were basic but had everything you would need for a stay

Stayed in June 2024

Cramped , square footage as a room, low value, also it was rather cramped with the proximity of bathroom door to main bedroom door

Good location , nice building itself and rooms were to a fine specification, reception staff were pleasant , nice coffee machine in room and overall a smart hotel environment

Stayed in May 2024

The room

Was given a basement room window overlooking a dead wall with sign or lights in the room, and no refrigerator.

Stayed in May 2024

Building could do with a little TLC e.g scuff marks on walls etc but nothing that impacted my stay.

Clean and comfortable bed, fresh towels each day and clean bathroom. Short walk to tube station.

Stayed in May 2024

Room below ground floor, not much daylight, small and no hanging space

Good location, clean room, bed was comfortable

Stayed in May 2024

Smell in room and cleaniless and price

Location and friendly servive

Stayed in May 2024

The twin superior is quite a small room - was suitable for one night but probably would want a larger room for anything longer, location is ok it's about a 10 mins walk from Paddington station.

Friendly staff, great price, good facilities, tasty breakfast.

Stayed in May 2024

Nothing as mentioned above

Excellent breakfast- very varied menu. Good quiet location. Very clean room.

Stayed in May 2024

Room I stayed had stairs. Carpet is bit outdated Breakfast Room is quite basic and small

Room was good size, Location is good and staff are very helpful and polite. Tea and coffee facilites was good

Stayed in May 2024

We booked Superiour room, and it turned out that we got a room in the basement without a proper window. Breakfast was not the best, there was a variety of foods, but it wasn’t tasty.

Location is fantastic, Hyde Park is nearby, it’s in the very center of the city. The street where the hotel is located is quiet and fancy. Staff was extremly nice and polite.

Stayed in May 2024

Could hear the person upstairs which kept us awake at times, loud footsteps and moving around

Reception was modern and the staff were very friendly

Stayed in May 2024

room very small

localization

Stayed in April 2024

The Shower head was broken & the TV Remote did not work.

Friendly helpful staff & clean facilities. Appeared to be a very quiet area

Stayed in March 2024

Breakfast restaurant room was too stuffy, needed some air circulation and open windows and doors.

Location was really good, only a few tube stops away from the key areas for our trip. Concierge were very attentive, helpful and well mannered.

Stayed in April 2024

The shower in the bathroom needed a little attention.

A well-located hotel, not far from Lancaster Gate Underground station, in a calm and quiet square. The staff - particularly Grayden and Sreerag - were welcoming, helpful and keen to please. The room was a generous size and very clean and well equipped with a coffee maker. The breakfast was good value and the hot food freshly cooked.

Stayed in April 2024

I have stayed here before and it’s clean and quiet as it’s away from busy roads. But 5 mins from a bus route and Lancaster Gate underground.

Stayed in April 2024

Room quite tired, old carpets and furniture

Good location Quiet Comfy beds

Stayed in April 2024

Very small twin room with extremely small shower room. Difficult to work out how to control a/c , heating

Good location Very clean Comfortable beds

Stayed in April 2024

Some air freshener in bathroom. But it was clean.

Great location. Clean and tidy. Staff friendly.

Stayed in April 2024

Great value for the money. Nice cozy room closed to park. Good coffee, apples and cookies in lobby. Pleasant staff.

Stayed in April 2024