The room was noisy with the road nearby and the door lock wasn’t working

Great location and superb facilities

Stayed in September 2024

Bedrooms too hot

Location and Spa

Stayed in September 2024

My room - the bathroom light automatically switched on a fan that is so loud it was like being in an airplane hanger. You could never have a bath - it wouldn’t be relaxing at all

The location, spa are sensational

Stayed in September 2024

Views and spa was amazing, restaurant and bar very well renovated, rooms could do with more work, cousin here others rooms all night, and constant staff outside our room all day and night didn’t feel like we had privacy for £387 per night apart from that one of the nicest hotels ever stayed in

Stayed in September 2024

Phone reception and WiFi was poor and struggled to make phone calls or acces the internet. The is a constant noice at the back of the building which is quiet loud and due to the rooms being very warm and no air conditioning I had to keep the windows open and I found the noice quiet disturbing, especially during the night.

The location is 5 star The staff were very welcoming and kind. The room and facilities in the room were very modern and nice . The restaurant and food was good . The decor and vibe of the place was very nice . Easy access to parking

Stayed in September 2024

Great service, really clean and excellent location and facilities

Stayed in August 2024

Cleanliness wasnt the best, lots of dead bugs on the windowsills Could benefit from air con

The staff we brilliant, especially the waiters and bar staff Spa was very nice Bed was comfy Views and places to hike/ walk Close to Keswick

Stayed in September 2024

No shaver socket in the room and no light for makeup.

Lovely location

Stayed in September 2024

6 of our party of 12 were in twin rooms. They were clean but in real need of a makeover. Dinner at the brasserie was very disappointing. We had preordered but it was an hour and a half before we got our mains.

We were a party of 12 in 3 double’s and 3 twins The three double rooms we had were newly renovated and lovely. The communal parts were all very nicely presented. Loved Mizu.

Stayed in September 2024

Nothing

Location and view were spectacular, the breakfast was great and the spa was just as I expected; very relaxing and extravagant.

Stayed in September 2024

Having to pay extra to use the spa. Thought it should be included within the stay.

Lovely location and facilities

Stayed in August 2024

Room next to lift, not the best view.

Amazing staff, great breakfasts.

Stayed in August 2024

I didn't like the amount of noise from other guest's in hotel corridor outside rooms in main building. They need signs in rooms to respect other guest's & possibly install soft closing doors on rooms.

Loved the location, it was nice & peaceful

Stayed in August 2024

The bedroom wasn’t as nice as expected for the money we paid for it.

Stunning location and facilities, very friendly staff and great food! The spa and outdoor pool was a highlight!

Stayed in August 2024

Nothing that i did not like

The place with the falls behind and also view of the lake in the front

Stayed in August 2024

Dirty bath floor mat, small en-suite bathroom not disabled friendly

Comfortable and welcoming

Stayed in August 2024

Room was dated and very small.

Hotel was in a beautiful location, the lounges, bars, restaurants and all public spaces were superb. Spa was beautiful and relaxing, we had a wonderful time. Mizu restaurant was out of this world, one of the best meals we’ve ever had. Breakfast was great. The only negative was that our room was underwhelming for the price we paid. It was very small and felt dated. Bearing in mind that you pay extra for the spa and can visit that and the restaurants without staying in the hotel, we did not feel that the hotel itself was great value. Having said that we really enjoyed our stay.

Stayed in August 2024

Breakfast was first class

Stayed in August 2024

Muddle with restaurant booking spoiled our stay. In March we booked a window table in Lake View Restaurant for the evening of 9 July. Double checked the window table was booked two days beforehand. On entering the restaurant we were taken to a table near the door and a long way from the window and told they were very busy. We had to insist several times before being given a window table (which was empty). This spoiled a planned-for celebration with our guests.

Stayed in July 2024

It was a little pricey and the Asian restaurant was disappointing.

Fabulous location and great facilities. The hotel feels like it’s been recently refurbished. The spa is fabulous.

Stayed in August 2024

n/a

Food was great and the room very good and the spa was amazing.

Stayed in July 2024

The refurb is beautiful and the gardens and location exceptional

Stayed in July 2024

Price

Views, food and finishing touches

Stayed in July 2024

The rooms are outdated in comparison to the rest of the hotel. It is a shame that you have to pay extra to use the spa facilities for an allocated slot.

Beautiful setting and lovely spa.

Stayed in July 2024