The only cons were the beds weren’t very comfortable and the bathrooms could be updated. But they were clean!

The staff was amazing!

Stayed in June 2024

decor/furnishings a little dated and tired in some areas but I feel this was reflected in the price so I ddint mind and the whole hotel was very clean and tidy.

Staff were very welcoming and helpful. Bar/lounge area was big and comfy, food was really good too. The decor is a little dated and tired but the comfy beds and excellent location still made it good value for money.

Stayed in June 2024

Dining menu limited in its variety although the food itself was good value, although personally I felt some of the quantities were over large. Would prefer some items eg veg were brought to the table in separate dishes.

Excellent breakfast, location very good, staff exceptional Design and layout attractive and gives the impression of being well set back

Stayed in June 2024

Was very disappointed that a hotel like Crowne Plaza could not supply their guests with an umbrella. When I walked outside I noticed the guests coming out of the Hilton had umbrellas with their signage on them. It would be a nice added comfort considering the climate in Liverpool.

Good location.

Stayed in June 2024

Nothing

Room very clean and comfortable hotel was spotless breakfast very tasty and presented beautifully

Stayed in June 2024

My only negatives were that our room was too hot! Which affected our sleep. We had it at the coolest setting but you could tell that the hotel heating was just too high as you could hear the hot water pipes.

Loved everything about the hotel, probably the cleanest hotel I have stayed in. Lovely staff, had a great room too with a lovely view, they gave us 2 bottles of wine too for my partners boyfriend which was very kind

Stayed in June 2024

bar staff let the whole team down don’t think they thought we should be in their bar!!

Stayed in June 2024

N/a

Everything 10/10 great location, lovely clean hotel, everything you need bar, restaurant, room service, pool etc, comfy bed, big room, didn’t hear any noise at night, positive vibes all around will defo stay again!

Stayed in June 2024

Nothing.

Plenty of space to move about, very bright and clean.

Stayed in June 2024

No Netflix app on tv or capabilities to cast from phone to tv

Location and staff

Stayed in June 2024

Nothing that I did not like. Everything very good

Staff were very efficient. Room very comfortable. Good choice of hotel to stay in the waterfront area of Liverpool

Stayed in June 2024

Not applicable Very enjoyable and I look forward to future visits

Everything to a high standard. Pity about the hangover!

Stayed in June 2024

Mark on reception was great when we booked in on the Wednesday. He upgraded our room after being asked by my partner and was very helpful and friendly. The breakfast was fantastic with a great choice at the buffet breakfast. . The room was tidy and clean and the hotel was a great eperience

Stayed in June 2024

Faulti light in the room that could not be fixed. Only full.milknfor tea and coffee in the room (staff did get me some fresh semi skimmed in a jug). Wi.dow looked.limemit gad a masking tape repair..showered was ok but no place to hang towels to dry. Bathroom felt dated but functioned well enough..pool had warning signs all over it that detracted from relaxation and my son could not use jacuzzi or sauna because of age restrictions. Again, felt a bit unloved.

Breakfast was excellent, staff were fantastic and location could not be faulted.

Stayed in June 2024

Bathroom dated, a/c no control, know broken and unable to adjust cooling, windows did not open

Staff very helpful especially doorman and concierge

Stayed in May 2024

N/A

Friendly staff, great location and nice rooms

Stayed in June 2024

The food can be better

The staff

Stayed in June 2024

Nothing, all good

The position

Stayed in June 2024

Food drink a little expensive as was parking, but this is probably normal for city hotels with a great location.

Location, plenty around to keep us entertained. River View. Onsite parking.

Stayed in June 2024

We loved everything👍

Beautiful breakfast the best i have ever had such a good selection location fabulous I came with my elderley Dad to see the Queen Anne celebrations it was such a relaxing hotel Thank you Susan Burns

Stayed in June 2024

Bar service overstretched.

Room beds all excellent. Excellent Breakfast. Staff extremely helpful. Especially Leah.

Stayed in June 2024

Nothing

The cruise was delayed and the staff were excellent, letting us stay in our room, and continue to use the executive lounge as the place was so busy.

Stayed in May 2024

Lack of information on services ie pool gym usage. Lack of information in room re meal times and booking.

Professional nice staff. View from room. Breakfast laid back atmosphere

Stayed in June 2024

The price of accommodation and parking. No kids menu for evening meal, so we had to eat in the city center.

Expensive stay but good location and facilities.

Stayed in May 2024