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  5. Reviews of Crowne Plaza Liverpool City Centre, an IHG Hotel

Reviews of Crowne Plaza Liverpool City Centre, an IHG Hotel 4 stars

St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom

#30 of 108 hotels in Liverpool

Guests' Choice

Review score

Based on 4869 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 15 June 2024

    7.0
    lovely couple of days in liverpool will definitely return
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    decor/furnishings a little dated and tired in some areas but I feel this was reflected in the price so I ddint mind and the whole hotel was very clean and tidy.

    Staff were very welcoming and helpful. Bar/lounge area was big and comfy, food was really good too. The decor is a little dated and tired but the comfy beds and excellent location still made it good value for money.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    over all pleased and would stay again.
    • Leisure trip
    • Couple
    • Double Room with Waterfront View
    • Stayed 3 nights

    Dining menu limited in its variety although the food itself was good value, although personally I felt some of the quantities were over large. Would prefer some items eg veg were brought to the table in separate dishes.

    Excellent breakfast, location very good, staff exceptional Design and layout attractive and gives the impression of being well set back

    Stayed in June 2024

  • Reviewed: 12 June 2024

    7.0
    Just on.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Was very disappointed that a hotel like Crowne Plaza could not supply their guests with an umbrella. When I walked outside I noticed the guests coming out of the Hilton had umbrellas with their signage on them. It would be a nice added comfort considering the climate in Liverpool.

    Good location.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    Would recommend and to anyone and stay again
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Nothing

    Room very clean and comfortable hotel was spotless breakfast very tasty and presented beautifully

    Stayed in June 2024

  • Reviewed: 12 June 2024

    8.0
    Memorable stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    My only negatives were that our room was too hot! Which affected our sleep. We had it at the coolest setting but you could tell that the hotel heating was just too high as you could hear the hot water pipes.

    Loved everything about the hotel, probably the cleanest hotel I have stayed in. Lovely staff, had a great room too with a lovely view, they gave us 2 bottles of wine too for my partners boyfriend which was very kind

    Stayed in June 2024

  • Reviewed: 11 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    bar staff let the whole team down don’t think they thought we should be in their bar!!

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Brilliant 10/10
    • Leisure trip
    • Couple
    • Double Room with Waterfront View
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Everything 10/10 great location, lovely clean hotel, everything you need bar, restaurant, room service, pool etc, comfy bed, big room, didn’t hear any noise at night, positive vibes all around will defo stay again!

    Stayed in June 2024

  • Reviewed: 9 June 2024

    10
    Most enjoyable.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Plenty of space to move about, very bright and clean.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Waterfront View
    • Stayed 2 nights
    • Submitted via mobile

    No Netflix app on tv or capabilities to cast from phone to tv

    Location and staff

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Excellent hotel in the Waterfront area of Liverpool
    • Leisure trip
    • Couple
    • Double Room with Waterfront View
    • Stayed 1 night

    Nothing that I did not like. Everything very good

    Staff were very efficient. Room very comfortable. Good choice of hotel to stay in the waterfront area of Liverpool

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Very good
    • Business trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Not applicable Very enjoyable and I look forward to future visits

    Everything to a high standard. Pity about the hangover!

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Super Hotel. Very clean with very friendly helpful staff
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    Mark on reception was great when we booked in on the Wednesday. He upgraded our room after being asked by my partner and was very helpful and friendly. The breakfast was fantastic with a great choice at the buffet breakfast. . The room was tidy and clean and the hotel was a great eperience

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    Very enjoyable would go back but would think twice about same hotel no need for pool and facilities
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Faulti light in the room that could not be fixed. Only full.milknfor tea and coffee in the room (staff did get me some fresh semi skimmed in a jug). Wi.dow looked.limemit gad a masking tape repair..showered was ok but no place to hang towels to dry. Bathroom felt dated but functioned well enough..pool had warning signs all over it that detracted from relaxation and my son could not use jacuzzi or sauna because of age restrictions. Again, felt a bit unloved.

    Breakfast was excellent, staff were fantastic and location could not be faulted.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom dated, a/c no control, know broken and unable to adjust cooling, windows did not open

    Staff very helpful especially doorman and concierge

    Stayed in May 2024

  • Reviewed: 5 June 2024

    9.0
    Greeted with obliging friendly staff, started stay off on the right foot
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Friendly staff, great location and nice rooms

    Stayed in June 2024

  • Reviewed: 5 June 2024

    10
    Liverpool stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The food can be better

    The staff

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    Stayed to see the Queen Anne, had an amazing time
    • Leisure trip
    • Solo traveller
    • Double Room with Waterfront View
    • Stayed 1 night
    • Submitted via mobile

    Nothing, all good

    The position

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Liverpool visit for Queen Anne naming
    • Leisure trip
    • Couple
    • Double Room with Waterfront View
    • Stayed 2 nights
    • Submitted via mobile

    Food drink a little expensive as was parking, but this is probably normal for city hotels with a great location.

    Location, plenty around to keep us entertained. River View. Onsite parking.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    Fabulous relaxing and would definitely return
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We loved everything👍

    Beautiful breakfast the best i have ever had such a good selection location fabulous I came with my elderley Dad to see the Queen Anne celebrations it was such a relaxing hotel Thank you Susan Burns

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    Very pleasant.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Bar service overstretched.

    Room beds all excellent. Excellent Breakfast. Staff extremely helpful. Especially Leah.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Why you should stay at the Crowne Plaza when you are going on a cruise
    • Leisure trip
    • Family with young children
    • King Room with Club Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The cruise was delayed and the staff were excellent, letting us stay in our room, and continue to use the executive lounge as the place was so busy.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    Pleasant stay in a nice room with a good view with excellent staff.
    • Leisure trip
    • Couple
    • Double Room with Waterfront View
    • Stayed 2 nights

    Lack of information on services ie pool gym usage. Lack of information in room re meal times and booking.

    Professional nice staff. View from room. Breakfast laid back atmosphere

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Nice family break, kids enjoyed the swimming pool, good location.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    The price of accommodation and parking. No kids menu for evening meal, so we had to eat in the city center.

    Expensive stay but good location and facilities.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast included

    Location

    Stayed in June 2024

Showing 1 – 25

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