St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#30 of 108 hotels in Liverpool
Guests' ChoiceBased on 4869 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 15 June 2024
Judith
United Kingdomdecor/furnishings a little dated and tired in some areas but I feel this was reflected in the price so I ddint mind and the whole hotel was very clean and tidy.
Staff were very welcoming and helpful. Bar/lounge area was big and comfy, food was really good too. The decor is a little dated and tired but the comfy beds and excellent location still made it good value for money.
Stayed in June 2024
Reviewed: 14 June 2024
Charles
United KingdomDining menu limited in its variety although the food itself was good value, although personally I felt some of the quantities were over large. Would prefer some items eg veg were brought to the table in separate dishes.
Excellent breakfast, location very good, staff exceptional Design and layout attractive and gives the impression of being well set back
Stayed in June 2024
Reviewed: 12 June 2024
Rosa
AustraliaWas very disappointed that a hotel like Crowne Plaza could not supply their guests with an umbrella. When I walked outside I noticed the guests coming out of the Hilton had umbrellas with their signage on them. It would be a nice added comfort considering the climate in Liverpool.
Good location.
Stayed in June 2024
Reviewed: 12 June 2024
Carol
United KingdomNothing
Room very clean and comfortable hotel was spotless breakfast very tasty and presented beautifully
Stayed in June 2024
Reviewed: 12 June 2024
Killeen
United KingdomMy only negatives were that our room was too hot! Which affected our sleep. We had it at the coolest setting but you could tell that the hotel heating was just too high as you could hear the hot water pipes.
Loved everything about the hotel, probably the cleanest hotel I have stayed in. Lovely staff, had a great room too with a lovely view, they gave us 2 bottles of wine too for my partners boyfriend which was very kind
Stayed in June 2024
Reviewed: 11 June 2024
Simon
United Kingdombar staff let the whole team down don’t think they thought we should be in their bar!!
Stayed in June 2024
Reviewed: 9 June 2024
David
United KingdomN/a
Everything 10/10 great location, lovely clean hotel, everything you need bar, restaurant, room service, pool etc, comfy bed, big room, didn’t hear any noise at night, positive vibes all around will defo stay again!
Stayed in June 2024
Reviewed: 9 June 2024
Elizabeth
United KingdomNothing.
Plenty of space to move about, very bright and clean.
Stayed in June 2024
Reviewed: 9 June 2024
Craig
IrelandNo Netflix app on tv or capabilities to cast from phone to tv
Location and staff
Stayed in June 2024
Reviewed: 8 June 2024
Helena
United KingdomNothing that I did not like. Everything very good
Staff were very efficient. Room very comfortable. Good choice of hotel to stay in the waterfront area of Liverpool
Stayed in June 2024
Reviewed: 8 June 2024
Dr
United KingdomNot applicable Very enjoyable and I look forward to future visits
Everything to a high standard. Pity about the hangover!
Stayed in June 2024
Reviewed: 8 June 2024
Michael
United KingdomMark on reception was great when we booked in on the Wednesday. He upgraded our room after being asked by my partner and was very helpful and friendly. The breakfast was fantastic with a great choice at the buffet breakfast. . The room was tidy and clean and the hotel was a great eperience
Stayed in June 2024
Reviewed: 7 June 2024
Brooks
United KingdomFaulti light in the room that could not be fixed. Only full.milknfor tea and coffee in the room (staff did get me some fresh semi skimmed in a jug). Wi.dow looked.limemit gad a masking tape repair..showered was ok but no place to hang towels to dry. Bathroom felt dated but functioned well enough..pool had warning signs all over it that detracted from relaxation and my son could not use jacuzzi or sauna because of age restrictions. Again, felt a bit unloved.
Breakfast was excellent, staff were fantastic and location could not be faulted.
Stayed in June 2024
Reviewed: 6 June 2024
Ivan
United StatesBathroom dated, a/c no control, know broken and unable to adjust cooling, windows did not open
Staff very helpful especially doorman and concierge
Stayed in May 2024
Reviewed: 5 June 2024
Andrew
New ZealandN/A
Friendly staff, great location and nice rooms
Stayed in June 2024
Reviewed: 5 June 2024
Salima
United KingdomThe food can be better
The staff
Stayed in June 2024
Reviewed: 4 June 2024
Antonia
United KingdomNothing, all good
The position
Stayed in June 2024
Reviewed: 4 June 2024
Christopher
United KingdomFood drink a little expensive as was parking, but this is probably normal for city hotels with a great location.
Location, plenty around to keep us entertained. River View. Onsite parking.
Stayed in June 2024
Reviewed: 4 June 2024
Susan
United KingdomWe loved everything👍
Beautiful breakfast the best i have ever had such a good selection location fabulous I came with my elderley Dad to see the Queen Anne celebrations it was such a relaxing hotel Thank you Susan Burns
Stayed in June 2024
Reviewed: 4 June 2024
Geoffrey
United KingdomBar service overstretched.
Room beds all excellent. Excellent Breakfast. Staff extremely helpful. Especially Leah.
Stayed in June 2024
Reviewed: 4 June 2024
Irene
United KingdomNothing
The cruise was delayed and the staff were excellent, letting us stay in our room, and continue to use the executive lounge as the place was so busy.
Stayed in May 2024
Reviewed: 4 June 2024
Stewart
United KingdomLack of information on services ie pool gym usage. Lack of information in room re meal times and booking.
Professional nice staff. View from room. Breakfast laid back atmosphere
Stayed in June 2024
Reviewed: 4 June 2024
Rod
United KingdomThe price of accommodation and parking. No kids menu for evening meal, so we had to eat in the city center.
Expensive stay but good location and facilities.
Stayed in May 2024
Reviewed: 4 June 2024
Abraham
United StatesNo breakfast included
Location
Stayed in June 2024
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