St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#29 of 105 hotels in Liverpool
Guests' ChoiceBased on 4982 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 18 May 2024
Brent
United KingdomGreat breakfast and staff very helpful and friendly. The pool is quite crowded so suggest asking staff for a quiet time if you don’t want to be surrounded by kids having fun.
Stayed in April 2024
Reviewed: 17 May 2024
Colin
United KingdomNothing really to dislike.
Excellent location, right next to the Liver building and a fantastic base for exploring the city. Also parking was very useful and all in all a reasonable price.
Stayed in May 2024
Reviewed: 16 May 2024
Suzanne
United KingdomFriendly staff Clean rooms and hotel reception
Stayed in May 2024
Reviewed: 15 May 2024
Suzanne
United StatesBed was a little soft. Room very warm.
Great location 5 minute walk from Royal Albert merseyside restaurants and 10 min walk from shopping center and town center, in quieter area with two bars/restarants by the water. Club Room provided happy hour 5-7, food ok but not great.
Stayed in May 2024
Reviewed: 13 May 2024
Veronica
United KingdomLiked everything......
Just superb, great location, exceptionally clean, All staff absolutely amazing,restaurant superb,great ambience.........zenha super efficient in the restaurant, Marie exceptionally service,very attentive, staff are a credit to the hotel, all were amazing.....
Stayed in May 2024
Reviewed: 13 May 2024
Szymon
United KingdomN/A
Top-level service, hotel is clean, good breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Caroline
United Kingdomroom was comfy but a little dated couldn't work out how to make the room cooler windows didn't open for air felt a bit stuffy couldn't get room service as was late (8pm) when arrived
staff exceeded expectations on many levels - super friendly, super accommodating location perfect for passport office and Albert docks very comfortable beds had to join a work meeting so they found me a quiet room so as not to disturb kids while they slept with husband in our room.
Stayed in March 2024
Reviewed: 11 May 2024
Martin
United KingdomExcellent breakfast
Stayed in May 2024
Reviewed: 10 May 2024
Vikki
United KingdomParking is expensive and should be free for guests, not just substituted.
Convenient and beautiful location. Lovely staff. Great breakfast. Nice and clean.
Stayed in May 2024
Reviewed: 8 May 2024
Des
United KingdomI booked through Booking.com and wasn`t able to pre book breakfast, which I wanted to do, As a result I had to book breakfast on arrival.
Everything about the hotel was excellent.
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomHot alot to be honest
Breakfast was excellent, swimming pool was good and overall stay was satisfactory
Stayed in May 2024
Reviewed: 6 May 2024
Diana
United KingdomRoom was a bit hot even though I had the AC on the coolest setting, also don't like not being able to open a window, even a bit! The steak meal I had one evening at the hotel also wasn't very good.
Great location, very spacious and most importantly felt really comfortable for a female staying on my own. ~The choice at breakfast was out of this world. Love the pool, sauna and steam room.
Stayed in May 2024
Reviewed: 5 May 2024
Sarah
United KingdomNothing
When we arrived a lovely gentleman named John showed me to a parking space as I was struggling with the first ones I saw. On checkin a lovely man named Andreus ( i think that how it is spelt) changed our rooms to twin doubles as I had booked doubles by mistake (4 family members staying) so we wouldn't have to share a bed xx . Staff in the bar and restaurant were lovely x The food was fantastic. All staff that we spoke too were friendly and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
William
United KingdomPaying car parking fee of £19 per night should hsve been free to hotel guests .
The pool , helpful staff , got room upgrade due to faulty air conditioning.
Stayed in May 2024
Reviewed: 5 May 2024
Natasha
United KingdomCouldn’t use the pool as we couldn’t go after 11 and couldn’t pay more to go in after which is why we booked to say their and breakfast felt rushed I wish it was till half 11 and that you could us the pool later on the room was hot I wish was able could of open a window
Love the room and breakfast was lovely the all staff were very welcoming and helpful and the housekeeper we met was very nice and friendly the room was beautiful was so relaxing would definitely stay again for longer next time so clean and tidy .
Stayed in April 2024
Reviewed: 5 May 2024
Richie
United KingdomJust a smell
It's all good just a small
Stayed in May 2024
Reviewed: 3 May 2024
Eve
United KingdomDid find a bottle cap and things in the room that had been missed by cleaner. No coffee other than decaf in the room. Nothing massive though and the bed was amazing
Beautiful view of river from hotel but a little bit of walk into centre. Being further away did mean it was quieter which is what we wanted. Still super easy to get anywhere you want just a bit of a walk as I have impaired mobility.
Stayed in April 2024
Reviewed: 1 May 2024
Claire
United KingdomNothing bad to say.
The property was spotless. No noise and friendly and helpful staff.
Stayed in May 2024
Reviewed: 1 May 2024
Martin
United KingdomEverything will definitely be staying again
Stayed in April 2024
Reviewed: 30 April 2024
Norman
United KingdomExpensive car parking
Location and breakfast
Stayed in April 2024
Reviewed: 30 April 2024
Paul
United Kingdomnot a lot
been a while since I have stayed, pleasant hotel, good location , good clean spacious bedrooms with great views of the river. the staff are excellent on a really busy race day , with their su=systems crashing they maintained an amazing level of service
Stayed in April 2024
Reviewed: 30 April 2024
Frances
United KingdomThe Concept 2 rowers had old performance managers (PM3) which would not connect to apps. An even bigger problem was that they had no memory, so it was not possible to access data for your workout at all. They also need a service. (However, I was grateful that they were there, since it is hard to find them in hotel gyms.) Please just service the ergs and update the PMs. If you make it clear on your website that you have them, other rowers are more likely to select this hotel.
Very comfortable room, great breakfast, helpful staff. Great location next to the Mersey. Had Concept 2 rowers in the gym; this was an important criterion in choosing this hotel, since I have regular training to complete.
Stayed in April 2024
Reviewed: 30 April 2024
Juliet
United KingdomI always look forward to the Steam room, but disappointed that it wasn't working throughout our 2 night stay. But everything else was great. Would have loved a room overlooking the waterfront view to see the docking of the cruise ship as requested.
Lovely atmosphere Lovely and helpful staff Nice to see a pleasent doorman Breakfast very good and staff helpful Rooms cosy All rooms booked was close together as requested.
Stayed in April 2024
Reviewed: 29 April 2024
Carol
United KingdomGreat selection very tasty
Stayed in April 2024
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