Grosvenor Road , Saint Albans, AL1 3AW, United Kingdom
#14 of 38 hotels in Saint Albans
Guests' ChoiceBased on 48 apartment reviews
8.2Cleanliness
8.6
Comfort
8.8
Location
8.9
Facilities
8.5
Staff
8.5
Value for money
8.1
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 3 February 2024
Jo
United KingdomA bit more attention to detail on the cleaning - not significant though.
Such a lovely apartment. Very homely and cosy, beautifully decorated, really well equipped, hosts are incredibly helpful . Would thoroughly recommend
Stayed in January 2024
Reviewed: 18 January 2024
Sharon
United StatesFive minutes from the Thameslink Station. You can be in the center of London in 22 minutes. Detailed descriptions of how the utilities worked. Nice to have a fully stocked kitchen and a washing machine.
Stayed in January 2024
Reviewed: 7 January 2024
Mark
BelgiumNothing
Very clean and very responsive with our queries
Stayed in January 2024
Reviewed: 14 December 2023
Dyna
FranceBoth TVs didn’t work during our stay (one was extremely slow, and the other was not connected). We’ve had two keys for the front door, but one doesn’t fit (it might be worth fixing this for future guests).
We really enjoyed our stay. The apartment is very spacious, comfortable and clean—about 10 minutes from the station and 15 minutes from the town centre. If we come back to St Albans, we will definitely consider this apartment again!
Stayed in December 2023
Reviewed: 10 April 2023
Trini
United StatesWelp... its not the staff's fault that the decorum of the bldg 🏢 is not up to par, but upon entry to the bldg the smell of urine automatically graced itself. The elevator/s 🛗 needed love too (bless the man 🧍♂️ who cleans them). Prior yonreaching inside the apt.. not even gonna lie, that security box for the keys were a nightmare to open. Eventually, i got in to be greeted with a piece of plastic on the bed and a cup of cold coffee from Costa in the living room that the cleaners left behind. Not very appealing..Within the apt, the pots and pans 🍲needed some TLC along with the oven. Apparently, whoever was last there the cleaners 🧹 didn't clean the oven (at all) leaving the smell of burning 💨 residue when I decided to cook. The place was clean, (well, from the looks of it), but the apt needed some TLC, especially the walls. In the masterbedroom it looked like water damage had taken effect.
The bed/s were comfortable. There were adequate utensils and cleaning supplies, stocked for cooking. There was accessible parking on the street (if you can find some) or the staff gave you a parking pass. Trash recepticle was easy to find and the staff was nice in answering any questions I had. The area was nice! Great walking distance to the town.. They have a market 📑 every Wednesday and Saturday. Place gets pretty lively. 👥 Can't talking about the trains as I didn't take public transport 🤷🏿♀️. It's not a bad spot, really.. Just the little knickknacks that makes it an uncomfortable situation..
Stayed in March 2023
Reviewed: 19 February 2023
Shashank
United StatesParking permit is weird to get. It's free, but you need to chat with them before you book? Because they do not give a permit on the day of arrival if it is not explicitly pre discussed. AND there's no way of purchasing it after. General building cleanliness.
Location is great.
Stayed in February 2023
Reviewed: 12 September 2022
Opuada
NigeriaNoise from the trains A bit too pricy
Stayed in August 2022
Reviewed: 24 April 2022
Sunday
NigeriaFor a 2 bedroom apartment, the design would have been desirable to have a room en-suite with bathroom/toilet while a second bathroom/toilet can be for occupants in the second room and visitors. Most importantly, the central heating was non-functional throughout and all attempts to get the agents to fix the amenity was met with excuses and only promises till check out. That was not good at all.
The facility was just okay mainly because of the location which is not too far from the city Centre (about 15 mins walk).
Stayed in April 2022
Reviewed: 9 April 2022
Annie
United KingdomThe apartment was very clean with modern decor and furnishing. Rooms were a good size and comfy beds. Great location for our purpose, easy to get into London by train.
Stayed in April 2022
Reviewed: 9 March 2022
Liana
South AfricaIt is located right next to the train tracks so very noisy as the trains go throughout the night
Close to City station and High street. Very modern good equipped flat. Parking spot allocated which was very helpful as parking in the city is a problem. Remember to ask in advance
Stayed in March 2022
Reviewed: 26 February 2022
Clive
United Kingdoma very soft bed.
flexibility and responsiveness of the hosts.
Stayed in February 2022
Reviewed: 15 July 2023
Monika1597
PolandNothing
The apartment was very nice and clean. The location was very good close to the train station. for sure when i will be in st albans i will book the apartment for the second time.
Stayed in May 2023
Reviewed: 11 June 2023
Côrte-real
PortugalNothing, everything about my stay was great.
Everything was according to the description and photos.
Stayed in May 2023
Reviewed: 9 December 2022
Sinead
United KingdomThere should have been instructions on how to use different things in the apartment on arrival, the heating, the wifi, where to take out the rubbish nothing was written down. We were so cold on the first night. We were unable to use the oven throughout the stay and we were there for a month, any question we had required us to message the host/manager wait for a reply from the host/manager so I would suggest a manual of some sort at the very least a piece of paper saying a few tips, where to take the rubbish etc.
The location of the apartment is excellent the building is secure, the apartment is so close to the station which is absolutely wonderful we needed to get to work in central london and this made it so easy. The apartment was great modern, the bed was comfortable the bathroom was great clean modern, the layout is very modern it is a decent size for two people but it's a bit tight for a visitor.
Stayed in December 2022
Reviewed: 2 December 2022
Lucy
United Kingdomtatty and several broken things. no response from 24 hr telephone line
location
Stayed in November 2022
Reviewed: 18 August 2022
Eleanore
South AfricaCheckin was a nightmare as instructions for code was incorrect! Entrance and lifts always dirty, No dishwasher, no aircon, very noisy building happening across the road and neighbours smoking and noisy
nice furnishings, finishes and good location. nice to have had a washing machine and a fan during the heatwave
Stayed in August 2022
Reviewed: 13 July 2022
Ibrahim
United Kingdomsmaller than advertised
Stayed in June 2022
Reviewed: 22 December 2021
Rosalind
United KingdomThere was a hitch accessing the property (instructions sent to wrong phone). The oven did not work. This was reported on arrival but there was no response.
location was very good. the apartment was clean and comfortable.
Stayed in December 2021
Reviewed: 31 October 2021
Rachel
United KingdomWould have been nice to have instructions on how to work TV, oven, turn heating down etc. Also the lift was unexpectedly noisy - needs a service I think. Sofa not very comfortable
Lovely view, very clean and well furnished. Comfortable bed
Stayed in October 2021
Reviewed: 18 October 2021
Carmel
United KingdomEasy to find and accessible. Amazing views Had all the little extras you could need Quiet even though it was a big block Lots of space!
Stayed in October 2021
Reviewed: 28 February 2024
Kataria
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 19 February 2024
Louise
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 8 August 2023
Djflanders
United Arab EmiratesThere are no comments available for this review
Stayed in July 2023
Reviewed: 5 July 2023
Jennifer
NigeriaThere are no comments available for this review
Stayed in June 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content