West Quay Road, Southampton, SO15 1AG, United Kingdom
#10 of 34 hotels in Southampton
Guests' ChoiceBased on 3994 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.7
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 21 May 2024
Josephine
JerseyWe requested a room with walk in shower and received a call from a member of staff saying this was possible but were not given one. The problem was quickly remedied.
Our room was spacious with lovely views. The location is perfect and the parking very convenient
Stayed in May 2024
Reviewed: 20 May 2024
Ping
United StatesIt was close to the cruise terminal.
Stayed in April 2024
Reviewed: 20 May 2024
John
GuernseyClean , perfect position
Staff were fab , remembered us from 2 weeks ago , such a nice welcome .
Stayed in May 2024
Reviewed: 19 May 2024
Melissa
United StatesExcellent breakfast.
Stayed in May 2024
Reviewed: 19 May 2024
Emma
United Kingdombreakfast. location. we were given an upgrade. lovely bar area.
Stayed in May 2024
Reviewed: 18 May 2024
Claire
SpainOur bathroom needs some TLC the grouting by the tiles in the bath looks dirty and the soap dish was broken. Also the toilet roll holder was broken. The soaps and body lotions pumps did not work . The gym needs updating .
I love the modern decor . Comfortable room.
Stayed in May 2024
Reviewed: 18 May 2024
Bradley
Australiarestaurant food very average and overpriced
great rooms aircon fantastic, hard to find anywhere in the UK amazingly comfortable beds
Stayed in April 2024
Reviewed: 17 May 2024
Sarah
United KingdomExtra payment for parking, although after reading reviews I paid directly with the hotel before arrival which was cheaper than paying directly when arriving.
Room was really clean, modern and comfortable and large. It even had a small sitting area. The standard of the rooms was definitely better than expected and based on location as well was pretty good value for money. I would stay here again.
Stayed in April 2024
Reviewed: 16 May 2024
Caroline
SpainGreat location ,very comfortable bed But as others have commented it little bit tired looking in parts. . Location perfect for cruise departures we even saw our ship come in bonus 😍
Stayed in May 2024
Reviewed: 15 May 2024
Rita
United KingdomCouldn't fault the hotel, location or facilities.
Warm friendly welcome at reception, quality of the food in both the bar and restaurant were great, nice comfy room and bed. Perfect location for the Cruise terminals. Close to both the Old Town and the West Quay shopping centre.
Stayed in May 2024
Reviewed: 14 May 2024
Wilsher
United KingdomFruit & water offered in the reception area but not topped up enough Bedroom nice but sparce. Needs shelving as everything went on the floor. No information given at reception re spa / restaurant/ breakfast times even though she booked it Not enough information in the room re how to work the TV. Couldn't open the windows
Breakfast was very nice and alot of choice . It was a great location for our cruise holiday . Hotel seemed very clean. Bar staff exceptionally friendly.
Stayed in April 2024
Reviewed: 14 May 2024
'wayne
United KingdomBreakfast was not good and a shame as just before a long day a good breakfast normally goes down well.
Staff were good, room was spacious and clean and Marco Pierre Whites restaurant was excellent, breakfast was cold and poor.
Stayed in May 2024
Reviewed: 14 May 2024
Andrew
United KingdomHaving to pay for parking and no fresh coffee for breakfast.
Great location and spacious bedroom. Pleasant bar area to relax.
Stayed in April 2024
Reviewed: 14 May 2024
Vince
United KingdomHotel bar closing at 11pm.
Location was excellent for restaurants, shopping, cruises and day trip to Isle of Wight. Executive room was clean & spacious, bed was very comfortable, bathroom clean but needs upgrading.
Stayed in May 2024
Reviewed: 13 May 2024
Honeyleeq
South KoreaWe stayed in the room of the first floor, only able to see the roof.
The property is located at the nearest Cruise terminal, and the breakfast is excellent.
Stayed in May 2024
Reviewed: 13 May 2024
Jacqueline
AustraliaAll of the concierge staff were excellent. The staff in general were pleasant. We felt that the dining options could have been better and in particular that there could have been a 'light breakfast' option.
Stayed in May 2024
Reviewed: 13 May 2024
Joanne
United KingdomThere was nothing I did not like
Location to the Red Funnel terminal Location to very good restaurants Enjoyed the pool facilities
Stayed in May 2024
Reviewed: 12 May 2024
Elaine
United KingdomVery good comfortable hotel, lovely breakfast. Good location.
Stayed in April 2024
Reviewed: 12 May 2024
Tim
United KingdomLimited availability of double beds . Only twin rooms available.
Pleasant decor, very helpful staff
Stayed in May 2024
Reviewed: 12 May 2024
Kelly
United KingdomEverything
Stayed in May 2024
Reviewed: 11 May 2024
Christine
United KingdomEverything fine
A good hotel comfortable has a nice restaurant close to cruise terminal
Stayed in May 2024
Reviewed: 11 May 2024
Sharon
United KingdomThe fact the only outside space which has been very tastefully renovated accommodates smokers and as an anti smoker I do not like being subjected to this vile habit. When asking a member of staff if they are intending to have tables and chairs where they used to be on a large patio area the answer was no and if I wanted to complain, speak to the manager! This needs to be rethought as I do not think it fair we have to sit inside when smokers enjoy the sunshine.
Central for the cruise port. We have stayed here many times and wouldn’t stay anywhere else.
Stayed in April 2024
Reviewed: 11 May 2024
Toni
United KingdomNothing
Location was excellent for the town and for the port, lovely hotel and staff very friendly, the bar staff are a credit to you
Stayed in May 2024
Reviewed: 10 May 2024
Joseph
United StatesGreat location.. many restaurants nearby..walk to the cruise port.
Stayed in May 2024
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