245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#8 of 72 hotels in Birmingham
Guests' ChoiceBased on 10172 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 25 May 2024
Alexander
United KingdomDon’t get a room near the lifts / elevators. It’s a converted office Block therefore the sound can travel of the elevators going up and down.
I’ve stayed in this hotel many times before under different names. The most recent renovation is very good. Very good gym
Stayed in May 2024
Reviewed: 25 May 2024
Nigel
United KingdomLifts had to wait for lifts as some seemed to be not working ran out of some items at breakfast
Location and service of staff
Stayed in May 2024
Reviewed: 24 May 2024
Joanne
United KingdomLovely welcome with a glass of Prosecco, staff were really friendly
Stayed in May 2024
Reviewed: 24 May 2024
Benj333
United KingdomAs a couple got given a twin room(I know it's not guarantee when booking the room types), not a major issue but would just just preferred the one bed option
The little touches of the greeting card for the purpose of our stay and birthday celebrations. Shows the staff are interested
Stayed in May 2024
Reviewed: 24 May 2024
Jade
United KingdomThe location was perfect. It was in the middle of everything. The room was spacious and the beds were really comfortable! One of the best nights sleep I’ve had in a while. The hotel staff were really friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Imogen
United KingdomIt was very loud as to be expected from a central location but be prepared for booming music until the early hours
Lovely service, Prosecco on arrival, cakes I the room and water and coffee!
Stayed in May 2024
Reviewed: 24 May 2024
Ashton
United KingdomThere aren't enough lifts working for the amount of people needing to use them, especially in the morning. There are queues to the lift and you're waiting for ages.
Can't fault the place overall. The staff are super helpful and lovely, the hotel rooms and facilities are brilliant. Food is delicious.
Stayed in May 2024
Reviewed: 24 May 2024
Ingrid
United KingdomStaff were all very helpful. Great location for concert venue.
Stayed in May 2024
Reviewed: 24 May 2024
Arshid
United KingdomNlothing
Stayed in April 2024
Reviewed: 24 May 2024
Haley
United KingdomA really warm welcome on arrival, friendliest place I’ve stayed. Really modern and clean property
Stayed in May 2024
Reviewed: 24 May 2024
Antoinette
United KingdomThe AC was not functioning properly. It was too hot
The staff was great and easy access to taxis, pubs etc
Stayed in April 2024
Reviewed: 24 May 2024
Vickyl
United KingdomThere wasn't any hard soap.
The room was really big which was lovely. The bed was a little hard but my bed at home is really soft so that's not a criticism, it's just my personal preference.
Stayed in May 2024
Reviewed: 23 May 2024
Si
IrelandBar is expensive!!
Top drawer!!!! Really nice and comfortable 😌
Stayed in April 2024
Reviewed: 23 May 2024
Sarah
United KingdomWas expensive & room, although nice & comfortable, was nothing special.
Close to where we needed to be, parking, comfortable.
Stayed in May 2024
Reviewed: 23 May 2024
Sarah
United KingdomThe view!
Very spacious and prompt room service.
Stayed in May 2024
Reviewed: 23 May 2024
Helen
United KingdomNothing
Great location, clean and lovely room, With wonderful shower
Stayed in May 2024
Reviewed: 23 May 2024
Murphy
United KingdomThere was nothing I did not like
The rooms are lovely and very clean , also the hotel is very close to everything we need we would not stay anywhere else only this hotel ..
Stayed in May 2024
Reviewed: 23 May 2024
Mary
United KingdomIt was close to the venue
Stayed in April 2024
Reviewed: 23 May 2024
Ali
United KingdomNo instructions for using the air conditioner.
Location perfect,quiet,clean and spacious.
Stayed in May 2024
Reviewed: 23 May 2024
Thomas
United KingdomNothing! Cannot fault this hotel.
Very helpful staff, lovely welcoming touches. Clean and fresh decor.
Stayed in May 2024
Reviewed: 22 May 2024
Catherine
United KingdomNo opening windows but assume for safety reasons
Lovely interior friendly staff Attention to detail with cupcakes in the room was lovely
Stayed in May 2024
Reviewed: 22 May 2024
Irene
United KingdomNothing
Central location. Lovely and clean, good parking. Lovely staff who went that extra mile.
Stayed in May 2024
Reviewed: 21 May 2024
Amanda
United Kingdomgreat staff. fab walk in shower. great location
Stayed in May 2024
Reviewed: 21 May 2024
Ayorinde
United KingdomMy room was neat and very tidy, but the walkway/ corridors leading to my suite can be neater than it was.
Loved the Kitchen staff. They were warm and friendly. Also the breakfast was tasty.😊😊 Kudos!!
Stayed in May 2024
Reviewed: 21 May 2024
Nicola
United KingdomBeautiful hotel room was clean and lovely decor. Bathroom was spacious and excellent shower. Staff were all extremely helpful and welcoming. Air on worked really well so wasn’t too hot which can happen in some hotels.
Stayed in May 2024
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