245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#8 of 72 hotels in Birmingham
Guests' ChoiceBased on 10181 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 25 May 2024
Katie
United KingdomBig spacious room that was clean and bright, really comfy beds
Stayed in May 2024
Reviewed: 25 May 2024
Colin
United KingdomNot many biscuits 😂😂
How friendly staff were and how close it was to the utilita arena.
Stayed in May 2024
Reviewed: 25 May 2024
Debra
United KingdomNo dislikes.
Made very welcome on arrival we had a lovely welcome card in out room saying enjoy our concert with Nickelback on .had 2 Delicious cakes 🎂 on a plate lovely surprise.in our room .very clean hotel lovely staff spectacular food perfect location for concert at Utillita arena .on our departure date the kind staff allowed us to leave our luggage in the locked looby while we checked out the bull ring shopping arena and other locations. Thankyou very much to the staff .All areas of hotel superbly clean will definitely return ..
Stayed in May 2024
Reviewed: 25 May 2024
Mandy
United KingdomLovely meal in bar
Stayed in May 2024
Reviewed: 25 May 2024
Daniel
United KingdomDrinks at the bar were very overpriced but we expect that anyway
Everything was amazing
Stayed in May 2024
Reviewed: 25 May 2024
Jodie
United KingdomThe property was great although I think there was an issue with the elevators in the morning as it was taking up to 10 mins for one to eventually stop at our floor.
Clean and tidy and the lady at the reception was lovely and welcoming also.
Stayed in May 2024
Reviewed: 25 May 2024
Andrew
United KingdomNot enough bar staff on during the afternoon . Food in the restaurant was good but services was very slow . We waited nearly an hour for fish and chips! Breakfast was a bit disorganised with a number of the food items missing from the self service counter for extended periods.
Great rooms and facilities.
Stayed in May 2024
Reviewed: 25 May 2024
Alexander
United KingdomDon’t get a room near the lifts / elevators. It’s a converted office Block therefore the sound can travel of the elevators going up and down.
I’ve stayed in this hotel many times before under different names. The most recent renovation is very good. Very good gym
Stayed in May 2024
Reviewed: 25 May 2024
Nigel
United KingdomLifts had to wait for lifts as some seemed to be not working ran out of some items at breakfast
Location and service of staff
Stayed in May 2024
Reviewed: 24 May 2024
Joanne
United KingdomLovely welcome with a glass of Prosecco, staff were really friendly
Stayed in May 2024
Reviewed: 24 May 2024
Benj333
United KingdomAs a couple got given a twin room(I know it's not guarantee when booking the room types), not a major issue but would just just preferred the one bed option
The little touches of the greeting card for the purpose of our stay and birthday celebrations. Shows the staff are interested
Stayed in May 2024
Reviewed: 24 May 2024
Jade
United KingdomThe location was perfect. It was in the middle of everything. The room was spacious and the beds were really comfortable! One of the best nights sleep I’ve had in a while. The hotel staff were really friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Imogen
United KingdomIt was very loud as to be expected from a central location but be prepared for booming music until the early hours
Lovely service, Prosecco on arrival, cakes I the room and water and coffee!
Stayed in May 2024
Reviewed: 24 May 2024
Ashton
United KingdomThere aren't enough lifts working for the amount of people needing to use them, especially in the morning. There are queues to the lift and you're waiting for ages.
Can't fault the place overall. The staff are super helpful and lovely, the hotel rooms and facilities are brilliant. Food is delicious.
Stayed in May 2024
Reviewed: 24 May 2024
Ingrid
United KingdomStaff were all very helpful. Great location for concert venue.
Stayed in May 2024
Reviewed: 24 May 2024
Arshid
United KingdomNlothing
Stayed in April 2024
Reviewed: 24 May 2024
Haley
United KingdomA really warm welcome on arrival, friendliest place I’ve stayed. Really modern and clean property
Stayed in May 2024
Reviewed: 24 May 2024
Antoinette
United KingdomThe AC was not functioning properly. It was too hot
The staff was great and easy access to taxis, pubs etc
Stayed in April 2024
Reviewed: 24 May 2024
Vickyl
United KingdomThere wasn't any hard soap.
The room was really big which was lovely. The bed was a little hard but my bed at home is really soft so that's not a criticism, it's just my personal preference.
Stayed in May 2024
Reviewed: 23 May 2024
Si
IrelandBar is expensive!!
Top drawer!!!! Really nice and comfortable 😌
Stayed in April 2024
Reviewed: 23 May 2024
Sarah
United KingdomWas expensive & room, although nice & comfortable, was nothing special.
Close to where we needed to be, parking, comfortable.
Stayed in May 2024
Reviewed: 23 May 2024
Sarah
United KingdomThe view!
Very spacious and prompt room service.
Stayed in May 2024
Reviewed: 23 May 2024
Helen
United KingdomNothing
Great location, clean and lovely room, With wonderful shower
Stayed in May 2024
Reviewed: 23 May 2024
Murphy
United KingdomThere was nothing I did not like
The rooms are lovely and very clean , also the hotel is very close to everything we need we would not stay anywhere else only this hotel ..
Stayed in May 2024
Reviewed: 23 May 2024
Mary
United KingdomIt was close to the venue
Stayed in April 2024
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