Evening doormen/security intimidating but I did feel safe as a solo traveller

Bed was super comfy, location to utilita arena was perfect, loved the espresso machine in the room! And welcome drink was a lush touch

Stayed in May 2024

Great location and it was smart and the staff were friendly. Beds were comfortable and the shower rooms clean and tidy!

Stayed in May 2024

Nothing.

Everyone was so friendly! And the check in desk was so fast! I’ve never been in a better hotel than this one.

Stayed in May 2024

Nothing.

Very central location - all venues and restaurants within a few minutes walk, mainly along canals! Breakfast was excellent with a varied choice, all tastes catered for. Staff were all friendly and helpful.

Stayed in May 2024

Nothing

Everything! Stayed here a year ago for a concert and absolutely loved everything about it from the location, excellent service from all the helpful staff and all the facilities provided were spot on. Nothing to fault at all

Stayed in May 2024

The hotel does need more parking space but the hotel relations staff found us a space. The lift is a bit slow but with 16 floors it was expected!

Lovely staff 👌 Hotel was very well situated and great facilities.

Stayed in May 2024

amazing room with fantasic view over the city - breakfast was very well laid out and hot - bed very comfy staff very helpful

Stayed in March 2024

Complimentary upgrade on arrival, bed was big great view

Stayed in May 2024

The room service took over 2.5 hours which was a challenge. I think perhaps this is just because of how big the hotel is however, I think this would be easily improved and did not deter us from the stay.

I thought the room was amazing. We thought it was well put together and extremely clean. I thought the bathroom was big and very accessible to a disabled person. There was a small step into the shower but otherwise the hotel was amazing and accessible.

Stayed in May 2024

The lifts had to queue everytime and several lifts were do full couldn’t get in.

The gym and location

Stayed in May 2024

Girls at reception weren't very professional. Talking and giggling to each other while we were checking in.

The room looks very newly decorated and clean. Comfortable bed. Lovely bathroom.

Stayed in May 2024

Nothing

Very clean and quiet

Stayed in May 2024

Rooms need a little tlc maintenance here & there , waiting for the lift at checkout time is a nightmare ( just take the stairs ) cash free bar was a bit of a problem for one or two guests

The room was immaculate , top marks for the housekeeping team . Breakfast was good , thought gh the pancakes sitting under the heat lamp get a little ' solid ' . Bar service was excellent. Good location

Stayed in May 2024

Everything was perfect not a bad aspect

Hotel was beautiful, beds were very comfortable Breakfast was lovely highly recommend

Stayed in May 2024

It was slightly further away from the train station than I expected, but this is only a minor niggle

I was impressed from the moment I walked in. I could tell everything was of a high standard.

Stayed in May 2024

The day was boiling which made the hotel boiling which can't be helped but the room air con was broken called down to maintenance and they couldnt fix it so didn't sleep too well but apart from that lovely hotel

Great hotel, great staff really enjoyed. Breakfast was £15 per person which I thought was steep but well worth it the choice was incredible. Would stay again

Stayed in May 2024

None

Comfy beds, close to the venue I was going to, great location

Stayed in May 2024

Loved it. Great location for Utility Arena. Very clean hotel rooms, corridors, public areas. Nice breakfast.

Stayed in May 2024

A night security checking entry after 11 pm with a list. They need to be a balance between safety and how he approached guests

Comfortable bed and nice appointed room, loved the coffee machine (Nespresso)+ bottle of water

Stayed in May 2024

Rooms were lovely, Really comfy bed

Stayed in May 2024

There was a little noice from the nightclubs outside but… we expected that from the area we booked to stay in. And it did stop the child sleeping. 😴 t

The room was a great size, the shower was brilliant. Loved how the tv was so easily connectable to your phone. The location was brilliant for the concert we were seeing in the arena. Will absolutely stay again.

Stayed in May 2024

Absolutely nothing

Absolutely lovely . Personal touch with hand written note with 2 cupcakes !!! Beautiful shower products , slippers , bath robes !! Pure bliss !!

Stayed in May 2024

The breakfast service could have been better planned. Many self service areas which meant many guests walking around not knowing where things were leading to many people walking in all directions.

Room, staff, cleanliness.

Stayed in May 2024

The car park was difficult to find using the hotel directions and we had to find the property on foot before then re parking the car. We had also not been told that we would be unable to leave when we wanted to on check out due to the half marathon road closures. This delayed our departure and planned visits had to be rearranged; we would have stayed or rearranged our plans.

This is a perfect location for exploring the centre of Birmingham with its canal waterways; the car stayed in the car park! We were immediately upgraded on arrival which was also very much appreciated. The bar area was a place we enjoyed a nightcap as well.

Stayed in May 2024