245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#8 of 71 hotels in Birmingham
Guests' ChoiceBased on 10147 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Kelly
United KingdomBar was a bit expensive but to be expected in the city. Parking spaces were quite small.
The room was a great size with 2 double beds. The beds were really comfy with plenty of pillows. Great selection of teas and shortbread biscuits and added bonus. The bathroom was well laid out with a lovely rainforest shower and quality toiletries. The whole hotel was spotlessly clean. The location was great for the arena.
Stayed in May 2024
Reviewed: 28 May 2024
Alison
United KingdomCouldn't fault anything.
Staff were very welcoming and friendly. Room very clean and comfortable. Great breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Sharon
United KingdomWaiting a while for the lifts and lack of disabled parking
Comfortable bed and everything available in the room
Stayed in May 2024
Reviewed: 28 May 2024
Jordy
NetherlandsI did get the wrong room number at check in, but that was only a small mistake. The hotel is a bit further away from the city center, but it’s nice to walk in the area.
The rooms are clean and the staff is incredibly friendly. The breakfast is really good as well.
Stayed in May 2024
Reviewed: 28 May 2024
Ellen
United KingdomI feel like there could be a little more attention to detail in rooms. E.g. 2 people in a room but only 1 bottle of water, only a few sugars ect
This hotel.is my favourite place to stay when I'm in Birmingham
Stayed in May 2024
Reviewed: 28 May 2024
David
United KingdomAppearance but nothing can do about that Have to pay for parking on top but very central to everything so worth it.
hotel doesn't look great from outside but was excellent inside, room rate was great was on 14th floor with great views out of canals and symphony hall and Broad Street. Bucks Fizz on arrival Bedroom has 2 excellent double beds, fully working air conditioning and was quiet. Breakfast next morning was buffet which was okay plenty of food
Stayed in May 2024
Reviewed: 28 May 2024
David
United KingdomHaving to pay at bar,as they don't book to the rooms
R88m size and price
Stayed in May 2024
Reviewed: 28 May 2024
Andy
United KingdomN/A
Great location! Extremely friendly staff in all parts of the hotel. Rooms were spacious, comfortable & very clean! Due to its location….. the added benefit of security on the door at night time (checking everyone’s details) was impressive ….. making the bar & lobby area feeling safe!
Stayed in May 2024
Reviewed: 28 May 2024
Tom
United KingdomThere wasn't anything that I didn't like.
The staff were welcoming. Clean comfortable rooms and a lovely breakfast with lots of choice. The location was perfect.
Stayed in May 2024
Reviewed: 28 May 2024
Sandra
United KingdomRoom lovely with plenty space. Dinner was delicious. Will definitely stay again when in Birmingham.
Stayed in May 2024
Reviewed: 28 May 2024
Corbally
United KingdomLighting in the room, appeared a little dark on areas
Cleanliness of the rooms, number of facilities
Stayed in May 2024
Reviewed: 28 May 2024
Faisal
United KingdomParking limited spaces, on the weekends the clubbers from broad street will take up almost all spaces £16.50 for over night . Each time you leave you will be charged again
Clean , modern hotel. Nespresso coffee machine with pods . Noir shower gels. Spacious bathroom
Stayed in May 2024
Reviewed: 27 May 2024
Laura
United KingdomNothing to note.
The staff were incredibly welcoming and helpful. We going to leave our luggage as it was too early for check in, but they had a room ready! Very clean, excellent shower in the en-suite, with shampoo and body wash from the White Company (it smelt lovely), excellent tea and coffee facilities, wonderful air conditioning, and most importantly a comfortable bed. There was a lovely clean gym with fantastic machines, so the fitness enthusiasts can get a work out. The breakfast was excellent and check out was very easy and friendly. We would definitely stay here again, especially as the location was perfect for Brindley Place, Broad Street and the Utilita Arena. Highly recommend.
Stayed in May 2024
Reviewed: 27 May 2024
Charly
United KingdomGreat location, warm welcome with drinks on arrival Lovely room , comfortable beds and great shower The breakfast was fantastic
Stayed in May 2024
Reviewed: 27 May 2024
Claire
United KingdomNothing
Very central location but absolutely immaculate hotel and offered everything we wanted and more
Stayed in May 2024
Reviewed: 27 May 2024
Williams
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 27 May 2024
Katie
United KingdomEasy check in , friendly staff
Stayed in May 2024
Reviewed: 27 May 2024
Billie
United KingdomWas slightly noisy, but wasn’t too bad
Clean and tidy
Stayed in May 2024
Reviewed: 27 May 2024
David
United KingdomThe access to the car park as my satnav tried to send me down where only trams can go
Location great for our event
Stayed in May 2024
Reviewed: 27 May 2024
Andy
United KingdomClean. Easy access. Ideal location
Stayed in May 2024
Reviewed: 27 May 2024
Kathleen
United KingdomNothing at all.
Lovely hotel ideally situated for the arena with a tram stop across the road for access to city centre. Room was spotless. Staff were helpful and friendly. Great breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Elizabeth
United KingdomMy stay was perfect, from the smile and welcome of the wonderful man at the entrance, to the helpful ladies on reception. My room was spotlessly clean, the bed was incredibly comfortable, and the bathroom facilities were better than expected. From start to finish it was a wonderful first stay at this hotel. Thank you for making a solo traveller feel safe, comfortable and happy.
Stayed in May 2024
Reviewed: 27 May 2024
Dawn
United KingdomThe room was perfect, perfect location for the Utilita Arena 10-minute walk tops. The staff was polite and helpful—also a lovely welcome card and cupcakes in the room. Not far from the train station or the Bullring shopping area.
Stayed in May 2024
Reviewed: 27 May 2024
Matt
United KingdomPerfect location for the Utilita Arena and central brum with car park. Rooms were very quiet and comfortable with coffee machine and tv that you could cast your phone to.
Stayed in May 2024
Wyk auf Föhr, Germany
Aceuchal, Spain
Tucson, USA
Beijing, China
Merseburg, Germany
Daun, Germany
Lido Adriano, Italy
Kaštela, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content