50 Exeter Street, Plymouth, PL4 0AZ, United Kingdom
#9 of 25 hotels in Plymouth
Guests' ChoiceBased on 2375 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Alan
United KingdomBeds not very comfortable
Stayed in April 2024
Reviewed: 2 May 2024
Aaron
CanadaI did not want to leave. I felt like a couple more days were needed.
I liked touring the area, including the Box and took the ferry to Cawsand and Kingsand for lunch. The area is spectacular.
Stayed in April 2024
Reviewed: 30 April 2024
Timothy
United KingdomNothing
Close Parking,with shops and bars close to hand ...excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Work_rest77
United KingdomI found some moths near the wardrobe of my bedroom: one each day of my stay. I stayed four days and the breakfast was exactly the same everyday. You could try a second alternative for the hot plates: for instance: fried eggs x scrambled eggs, wedged potatoes x hash browns. The bathroom decoration is quite simple, it is not cosy at all.
The location, the hotel reception, environment f breakfast room.
Stayed in April 2024
Reviewed: 29 April 2024
Susab
United KingdomGood location
Stayed in April 2024
Reviewed: 29 April 2024
Caroline
United KingdomThere was a definite under staffing. Also for the wheelchair accessible room there should be a raised bed option, as some wheelchair users need height rather than lower transfers. Also the rail in the bathroom needs checking to ensure it isn't too wobbly (as it was a little).
The staff (which there was definitely a shortage of) were very attentive, friendly, and helpful. The wheelchair accessible room that we had was very good overall. Any issues we raised were promptly seen to.
Stayed in April 2024
Reviewed: 29 April 2024
Stephen
United KingdomBecause of the excellent location, there was quite a lot of noise from outside.
Excellent all round, great location, room was very comfortable and the staff were friendly and helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Ian
United KingdomBed
Great breakfast and good location. Bed could have been more comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Colin
United KingdomIt was an ideal location for my purposes
Stayed in April 2024
Reviewed: 28 April 2024
Desai
United KingdomToileteries were like a 3 star hotel.On request they couldn't provide slippers.internationally these are provider in all 4 star hotels I have been to.
Location close to University and restaurants.
Stayed in April 2024
Reviewed: 28 April 2024
Caroline
United KingdomN/A
Nice spacious room. Facilities good. Breakfast a good choice.
Stayed in April 2024
Reviewed: 28 April 2024
Katherine
United KingdomMinor point, the menus in the bar should make it clear what time service is available in the bar.
Staff were really friendly and helpful. Great location
Stayed in April 2024
Reviewed: 28 April 2024
Katherine
United KingdomBed was too hot overnight with window opening limited and heating off. Topper on mattress made bed too way too hot in April, although it was comfy.
Central location. Great for visiting the uni, shopping and sightseeing. Car park easy to find and easy access to hotel. Room was large enough, clean and quiet. Kettle and drinks facilities in the room and shampoo, shower gel and handwashing the bathroom along with large fluffy towels.
Stayed in April 2024
Reviewed: 27 April 2024
Laurent
CanadaParking garage is dark, decrepit, and not secure. No elevator for people with luggage.
Good central location
Stayed in April 2024
Reviewed: 25 April 2024
Jan
United KingdomI couldn’t choose anything I didn’t like.
Location perfect. Breakfast plentiful, good variation.
Stayed in April 2024
Reviewed: 24 April 2024
Sarah
United KingdomMy pillows felt like they had rocks in them.
Great breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Samantha
United KingdomFacilities were fantastic. Big room with incredibly comfy bed. Great shower and tea/coffee tray. Breakfast was value for money and cheaper when bought the day before
Stayed in April 2024
Reviewed: 22 April 2024
Andrew
United KingdomBreakfast was a farce, ran out of juice, no glasses, no bacon or egg on 1st visit, 2nd visit to try again, only 1 egg left, bacon was replenished, but there were no sausages. Staff were working very hard, but obviously lacked organisation.
Staff were great, large clean room, central location.
Stayed in April 2024
Reviewed: 22 April 2024
Chris
United Kingdombed a bit to soft for me
Service
Stayed in April 2024
Reviewed: 21 April 2024
Steve
United KingdomFab location. 15min walk to all highlights
Stayed in April 2024
Reviewed: 21 April 2024
Chelsea
United Kingdom.
The room was spacious and clean
Stayed in April 2024
Reviewed: 20 April 2024
Sargam
United KingdomThe pillows were so fat
Staff were lovely Good breakfast spread
Stayed in April 2024
Reviewed: 19 April 2024
Useless
United KingdomThe price of the food
Every single thing
Stayed in March 2024
Reviewed: 18 April 2024
Michael
United KingdomThere were too few staff on duty. It is clear the staff are overworked and more man-power is needed, especially for the bar and restaurant area.
The staff were very friendly. The room was comfortable and had everything I needed.
Stayed in March 2024
New York, USA
Ostrava, Czech Republic
Invercargill, New Zealand
Rome, Italy
Les Ancizes-Comps, France
Ilbono, Italy
Shenzhen, China
Lublin, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content