No. 31 Keel Wharf, Liverpool, L3 4FN, United Kingdom
#41 of 98 hotels in Liverpool
Guests' ChoiceBased on 4405 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.3
Staff
8.8
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 2 May 2024
Elizabeth
United KingdomI was happy with our overall visit to the hotel. 🙂
The receptionist was very helpful and friendly. Check-in was quick as a room was ready when we arrived and we did not have to wait until 3.00pm.
Stayed in May 2024
Reviewed: 2 May 2024
Karen
United KingdomTook my granddaughter for her 13th birthday and she loved it. Room was great at the front of the hotel with the big wheel right outside. She also loved being so close to Albert docks.
I've been to this hotel before and think it is excellent value for money. Everything you need in walking distance.
Stayed in April 2024
Reviewed: 1 May 2024
Emma
United KingdomLocation was brilliant, just a quick walk to liverpool one but in a more quiet area. nice walk over to the docks, everything in walking distance Hotel was lovely and everyone was so helpful
Stayed in April 2024
Reviewed: 29 April 2024
Mireya
United KingdomBathroom was a bit dirty
Staff were lovely
Stayed in April 2024
Reviewed: 29 April 2024
Martin
United KingdomThree rooms booked between us and all rooms went really hot in the night so we think that they turn the air con off in the night to save money but it means that out of 6 people no one had a good nights sleep over two nights. Our room was dark (you had to use your phone torch to see what was in the wardrobe!) as there were no lights in the front half of the room. Just silly, you cant believe it unless yoou see it ;-(
location and breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Katie
United KingdomThe room was really cold at night, I struggled to sleep because of it
Lovely hotel
Stayed in April 2024
Reviewed: 28 April 2024
Samantha
United KingdomHotel staff were lovely, especially the lovely Irish lady at check in couldn’t have been any more accommodating …. Thank you x
Stayed in April 2024
Reviewed: 28 April 2024
Susan
United KingdomNothing
Comfortable and clean a near to everything we love
Stayed in April 2024
Reviewed: 28 April 2024
Lisa
United KingdomExpensive and had double bed rather than 3 singles
N / a
Stayed in March 2024
Reviewed: 28 April 2024
Carol
IrelandHotel met our needs, nothing fancy but everything was catered for.
Great location Good breakfast choice
Stayed in April 2024
Reviewed: 28 April 2024
Hannah
Isle of ManOrdered breakfast to the room but I didn’t arrive
Good location, room was spacious and clean
Stayed in April 2024
Reviewed: 27 April 2024
Sarah
United KingdomShower was weak. Had to spend twice or three times as long to wash hair
Bed was good
Stayed in April 2024
Reviewed: 27 April 2024
Louise
United KingdomLocation size of room
Stayed in April 2024
Reviewed: 26 April 2024
Adams
United KingdomThe bed was so hard
Location staff
Stayed in April 2024
Reviewed: 26 April 2024
Marian
United KingdomInformation about accessing the hotel via the lower entrance. Door key not working due to problems with a battery. Facilities for an evening meal were limited.
Location was good, close to Albert Dock and the M&S arena. Staff were friendly and responsive when we needed to complain about a problem. Breakfast catered well for vegetarians and special diets.
Stayed in March 2024
Reviewed: 26 April 2024
Sandra
United KingdomThe bedroom was great but the bathroom felt a little u comfortable. The shower head was covered in limescale and needs replacing and the floor had something on it just at the door which needs cleaning and a few human hairs were around the bathroom. Needed a much more thorough clean.
The property is in a great location. The reception is lovely and airy. The staff are very pleasant and attentive.
Stayed in April 2024
Reviewed: 25 April 2024
Rachel
United KingdomMaybe the décor is a little dated and worn in places , could do with a bit of a revamp
Very comfortable rooms. Great location right on St Alberts dock, and near the arena. Staff very helpful
Stayed in April 2024
Reviewed: 23 April 2024
Sybil
United KingdomAir con would not switch off
Brilliant location, helpful staff, comfy beds
Stayed in April 2024
Reviewed: 23 April 2024
Sinead
IrelandJust heat in room But got it sorted
Staff lovely Great locations Beautiful hotel
Stayed in April 2024
Reviewed: 23 April 2024
Rhona
United KingdomThe room was quite small and the hot water took time getting to the 6th floor. Breakfast on Sunday morning was very busy, so some choices ran out.
Friendly reception and good location for the waterfront, especially. Everything was clean and well serviced. It was also quite quiet for a Saturday night in Liverpool.
Stayed in April 2024
Reviewed: 22 April 2024
Hannah
United KingdomConjoined room with a family. Felt like they were in room with me. No soundproofing
Location. Breakfast was good.
Stayed in February 2024
Reviewed: 22 April 2024
Rigby
United KingdomPathetic water pressure for shower and bath. TV needs to be moved from the table onto the wall so al to allow access to the tea facilities and use of the main mirror.
Comfy bed. Quiet location but close enough to the central area. Clean
Stayed in April 2024
Reviewed: 22 April 2024
Mark
United KingdomStained Carpet, receptionist working on the Friday and Saturday evening could be a lot more pleasant
House keeping were excellent. The young lady working in the bar on Sunday afternoon was also good at her job
Stayed in April 2024
Reviewed: 22 April 2024
Paul
United KingdomVery expensive.
Good size room. Comfortable bed. Well equipped room.
Stayed in April 2024
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