Pepper House Pepper Street, Chester, CH1 1DW, United Kingdom
#10 of 33 hotels in Chester
Guests' ChoiceBased on 4634 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.3
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 7 May 2024
Louisa
United KingdomThe bathroom wasn’t as described, was more of a wet room and the shower head wouldn’t stay upright
Clean friendly staff and large room
Stayed in May 2024
Reviewed: 7 May 2024
Rita
United KingdomSee above
Everything! Brilliant location, clean, comfortable room. Friendly staff. Not keen on self service breakfast, like to be waited on but found a place close by that did amazing breakfasts. Would definitely stay again!
Stayed in May 2024
Reviewed: 7 May 2024
Liberty
United KingdomNothing to fault
Room was lovely and clean. Location excellent! Can’t fault our stay!
Stayed in May 2024
Reviewed: 7 May 2024
Emma
United KingdomShower area wasn’t that clean. Rest of room was very clean though.
Amazing location, great reception staff, and really comfy beds/rooms.
Stayed in May 2024
Reviewed: 6 May 2024
Jeanette
France==
Lovely room with excellent sound insulation and comfortable bed. Everything provided (one small exception… magnifying mirror in bathroom for short-sighted people 😀). Nice reception, bar and breakfast area. Pleasant and helpful staff.
Stayed in April 2024
Reviewed: 6 May 2024
Mcanaspie
United KingdomStaff were very helpful and friendly. Would stay again.
Stayed in May 2024
Reviewed: 5 May 2024
Sara-jane
United KingdomCannot book in until 6pm Carpark park lifts closed at 6pm so had to walk on road with Cases
Great location
Stayed in May 2024
Reviewed: 5 May 2024
Valerie
United KingdomSuperior room was very clean, comfortable and quiet. The air conditioning was very good. Modern bathroom with shower and bath. Beds and pillows were comfy. There was everything we needed.
Stayed in May 2024
Reviewed: 3 May 2024
Amy
United KingdomOur bed was quite small but we only booked a standard room so that is to be expected.
Ideal location for Chester city centre, we parked opposite in the multistorey car park which was discounted half price since staying in this hotel. Plenty shops and restaurants in walking distance of the hotel
Stayed in May 2024
Reviewed: 3 May 2024
Matthew
United Kingdomlocation perfect to explore city, n wales and surroundings very helpful reception team - we had to change dates due to family issue nd team very helpful and smiley
Stayed in May 2024
Reviewed: 2 May 2024
Claire
United KingdomBathrooms a little dated with showers over bath. We experienced some loud arguing during the night from other guests but no fault of the hote
Lovely hotel, nice to receive some fudge and biscuits for our anniversary. Location great Reception staff very friendly
Stayed in April 2024
Reviewed: 2 May 2024
Patricia
United KingdomBedrooms , even superior double quite small and airless. Duvet far too heavy and warm for time of year. Pillows too deep and hard.
Central, clean and quiet. Restaurant grill useful although huge choice of eateries within easy walking distance. Very good breakfast although by the time eggs were cooked to order the rest of the plate was getting cold!
Stayed in May 2024
Reviewed: 1 May 2024
Jacqueline
United KingdomNot enough room to store clothes and the bathroom was in need of some repair.
Fantastic location. Within walking distance to the shops, restaurants and city walks. Staff were lovely especially the young man cooking breakfast. He made me poached eggs every morning and was so friendly.
Stayed in May 2024
Reviewed: 1 May 2024
Pennington
United KingdomThe hotel was lovely and clean with a very chilled vibe. The staff were very friendly and helpful. The rooms were reasonably sized with good facilities and the location was fantastic.
Stayed in April 2024
Reviewed: 1 May 2024
Tanya
United KingdomNothing
Every thing about the property was fab, clean, comfortable, lovely staff, very helpful, amazing location
Stayed in April 2024
Reviewed: 29 April 2024
Lynn
United KingdomThe room was a little warm.
Room was very comfortable, excellent value for money. Staff were extremely friendly and helpful always with a smile. Breakfast very good lots of choice. No problem with providing Gluten Free. Situated short walk from town centre, very convenient for all amenities and historic sites.
Stayed in April 2024
Reviewed: 29 April 2024
John
IrelandBeautiful place with amazing staff
Stayed in April 2024
Reviewed: 29 April 2024
Donna
United KingdomWet convenient location, helpful staff, clean & modern rooms
Stayed in April 2024
Reviewed: 29 April 2024
Indy
United KingdomClean, good staff
Stayed in April 2024
Reviewed: 29 April 2024
Jackie
United KingdomLocation clean staff very helpful
Stayed in April 2024
Reviewed: 29 April 2024
Michael
New ZealandExcellent location in the heart of the city, parking adjacent.
Stayed in April 2024
Reviewed: 28 April 2024
Alan
United KingdomBreakfast food varying selection, but not best quality
Moser, clean & great location
Stayed in April 2024
Reviewed: 28 April 2024
Angela
United KingdomDrinks in the bar were silly prices £9 for a glass of wine.
Very modern and clean. Central
Stayed in March 2024
Reviewed: 27 April 2024
Lesley
United KingdomNothing bad to say, all good.
Perfect location, comfy bed, clean bathroom and a great tasty breakfast - staff are friendly.
Stayed in April 2024
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