North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 14 hotels in Horley
Guests' ChoiceBased on 12307 hotel reviews
8.4Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.7
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 30 April 2024
Mike
United KingdomRoom service was difficult to contact
Location
Stayed in April 2024
Reviewed: 29 April 2024
Morag
United KingdomThe French restaurant for dinner was shockingly poor. I dined with three others. The service was appallingly slow. We all ordered different dishes which came, eventually, and none of us were able to finish them. The food presentation was attractive but the food was bland and cold. Disgraceful. I guess repeat business is not high on the agenda so no one cares enough to serve flavourful, hot food. I will never eat there again. The service in the bar was also poor with staff too busy talking to each other to serve their customers. Just so unprofessional! Will definitely eat and drink elsewhere in future....
Emma, who cared for our luggage, is an exellent ambassador for the hotel. Kind, thoughtful and efficient. Reception staff were very attentive and helpful. Breakfast was great with welcoming staff, speedy service and a plentiful selection of hot and cold food. Perfect! Room was exactly what was required. Clean and well designed with an exellent ensuite. Will be very happy to stay again.
Stayed in April 2024
Reviewed: 29 April 2024
John
United Arab EmiratesRestaurant. Let petit was disgusting. The lady was lovely and professional the other less so. The food was very well presented. Unfortunately it looked nice and tasted bad. Smoked salmon was so salty it was inedible ( didn't know that was possible ). Sauces were cold. It appeared to be a common thread as a number of other guests also left.
Location, Checkin staff, new concierge girl who met us from the taxi and escorted us to the room.
Stayed in April 2024
Reviewed: 29 April 2024
Colin
United KingdomThis was the only hotel this holiday where we were not offered help with luggage
Stayed in April 2024
Reviewed: 29 April 2024
Danpi
Italynothing
excellent position "IN" the airport, good services, great room. Ideal solution for an early flight
Stayed in April 2024
Reviewed: 29 April 2024
Lisa
United KingdomComfort of bed high quality bedding
Stayed in April 2024
Reviewed: 29 April 2024
Ashit
SwitzerlandLocation and convenience
Stayed in April 2024
Reviewed: 28 April 2024
Juliette
United Kingdomvery clean and good location
Stayed in April 2024
Reviewed: 28 April 2024
Tracey
United KingdomCold in the reception area when eating,lifts took ages to come coming down and going up.
Stayed in April 2024
Reviewed: 28 April 2024
Janet
United KingdomNothing
Convenient situation walking distance of airport
Stayed in April 2024
Reviewed: 28 April 2024
Kathleen
United KingdomThink breakfast could improve as while everything looks lovely and there is plenty of choice, the heat lamps just do not keep the food warm so everything is luke warm therefore disappointing. It was the same on both visits so maybe you could improve that as many other hotels we stay in do not seem to have this problem. Thank you
Our 2nd Stay and it was as good as the first time.
Stayed in April 2024
Reviewed: 28 April 2024
Julia
United KingdomOvernight stay for airport, which included parking for the week. All went as planned and very handy for early flights from Gatwick North Terminal.
Stayed in April 2024
Reviewed: 28 April 2024
Cooper
United KingdomPerfect location for the airport, good facilities
Stayed in April 2024
Reviewed: 27 April 2024
Linda
United KingdomAs above
Staff great. Meal at Chinese restaurant disappointing. Have eaten there before but left the starter and had a bad few hours post Thai curry. Not a wise decision pre early flight
Stayed in April 2024
Reviewed: 27 April 2024
Neville
United KingdomA bit soulless, unsurprising given the transient nature of the customer base
Efficient and functional , clean, adjacent to north terminal
Stayed in April 2024
Reviewed: 27 April 2024
Ian
United KingdomNothing.
Clean and well situated.
Stayed in March 2024
Reviewed: 27 April 2024
Wendy
United Kingdomnothing
found easy, check in easy , facilities good
Stayed in March 2024
Reviewed: 27 April 2024
Barbara
United KingdomMore staff on check in.
Comfort of bed
Stayed in April 2024
Reviewed: 27 April 2024
April
United KingdomIt was all Good!
Reception, restaurant room and very comfortable bed.
Stayed in April 2024
Reviewed: 27 April 2024
Olivier475
United KingdomOur room was in front of the shuttle which was noisy all night long and we couldn't sleep.
The hotel was nice, clean. The staff were excellent.
Stayed in April 2024
Reviewed: 27 April 2024
Ian
United KingdomNothing
Was smart and comfortable
Stayed in April 2024
Reviewed: 26 April 2024
Janet
United KingdomNo shower cap supplied No biscuit with tea & coffee Bedding too heavy & hot
Great location fir the airport
Stayed in April 2024
Reviewed: 26 April 2024
Tracey
United KingdomWe had a meal in the restaurant I didn't realy enjoy it I had the steak meal a lot of money for what it was and my chips were raw inside very hard so sent them back and sorry to say but they were not much better
Very comfy bed friendly staff food not up to my standards sorry to say
Stayed in April 2024
Reviewed: 26 April 2024
Linda
United KingdomNothing wrong all ok
It was right in the airport so easy access
Stayed in April 2024
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