Henry and the team were very welcoming and provide a wonderful personal service. The room was comfortable and cosy and I had a fabulous breakfast each morning - served without delay so that I could shoot off to work. I also enjoyed a wonderful dinner where again we were looked after really well by the team.

Stayed in November 2024

the wifi was not good in the room. you had to be centrally in the hotel to connect.

breakfast was excellent. the service was great.

Stayed in October 2024

Nothing everything was great

We stayed the night as my daughter had a celebrant wedding service with 24 guests and meal after. It was the first time Le Bouchon had offered this service and the whole day was perfect. The staff from the day of booking and on the day were all excellent, thank you to Claire, James and Henry for making a special day even more special. Thanks also to the chefs who prepared a superb three course meal which was first class.

Stayed in October 2024

Such a clean friendly environment! All staff were lovely and went above and beyond to help.

Stayed in September 2024

All good.

We had a very pleasant overnight stay with a very good breakfast. All of the staff were friendly and professional but would like to specifically mention Emma, who was fabulous on Reception when he booked in.

Stayed in September 2024

No criticisms. We hope this establishment continues in its present form.

What a gem! Brilliant reception and restaurant staff. Excellent breakfast. If we find ourselves in this part of the country again, a stay at this boutique hotel will be a definite.

Stayed in September 2024

The rooms were quite warm. Only select rooms had air conditioning

Outstanding customer service and the food was unbelievable

Stayed in August 2024

They don’t service breakfast on a Monday

It was very nicely decorated

Stayed in August 2024

We don't have any specific negatives. The only unfortunate aspect, which obviously cannot be helped given the building structure, was that the window was very small, but we had the fans so it was fine!

I would like to send out a personal thank you to Claire who helped us with everything from check-in to check-out. We arrived quite early but she showed us around the hotel and looked after our luggage, and even took it up to our room for us whilst we were out. The room was of a good size and the decor was pretty. There were 2 electric fans which was much appreciated given the hot weather. We had a lovely stay! Would definitely stay there again next time we are in Maldon.

Stayed in August 2024

Upon entering the hotel and checking in, another customer came to reception and said how much they enjoyed their stay and said overall it was 10 out 10. Which was great to hear before i even paid for our stay. Our room was clean, comfortable and the staff were very friendly. And helpful...i lost my ankle bracelet in the room somewhere and within the hour of leaving they found my bracelet and send they would kindly send it to me in the post. Me and my husband have said we would love to come again but have a meal as well.

Stayed in August 2024

I had stayed at Le Bouchon Brasserie & Hotel as a female travelling alone for a friends wedding for 1 night and couldn't have had a better experience. The hotel was perfect, ideal location, clean and boutique style rooms, free parking, and the breakfast was great and had alot of options! Worth every penny. What made it for me was the staff. From the night porter, to the receptionist and manager, everyone was incredibly kind to me and went out of their way to make me feel comfortable and welcome. Thank you to all staff there! If I were to visit Essex again I would make sure to stay here.

Stayed in August 2024

Leaving as we had a great weekend

Great hotel lovely staff

Stayed in August 2024

I stayed Tuesday and Wednesday, unfortunately the restaurant didn't open on Tuesdays and the bar closed at 9pm, however they did tell me the night person would have got a drink if I needed one later but not the same as sitting somewhere pleasant reading my book with a glass of wine. Its not a complaint really just it would have been nice......

I didn't have breakfast. Probably my own fault but as the hotel backed on to the river I assumed somewhere outside would have river access to sit which it didn't. It did have seating at the front, but view was of industrial buildings. The staff were excellent, very helpful and my room although a little small was very comfortable and clean.

Stayed in August 2024

Nothing

Comfortable beds and friendly staff. Lovely food

Stayed in August 2024

The staff were excellent. They were all very polite and extremely helpful. The rooms were spotlessly clean. The bed was lovely and comfortable. We had lunch in the restaurant, and the food and service were exceptional.

Stayed in July 2024

The whole experience was great

Breakfast was really nice, lots of well cooked food.

Stayed in July 2024

Hotel was great rooms were perfect and the breakfast was fantastic.

Stayed in July 2024

Nothing it was perfect for us.

N/A

Stayed in July 2024

N/A

Breakfast was excellent. The staff were just fantastic. This is a lovely hotel.

Stayed in June 2024

Location was a bit industrial. Our suite was on the top floor with no lift. Restaurant did not open on Tuesday when we arrived for our 4 night stay. We weren't told about this when we booked. Had to eat out at a nearby pub.

Lovely suite, excellent service with staff eager to please. Breakfasts were great, and evening dinners likewise.

Stayed in June 2024

Can't think of anything.

Very friendly and helpful welcome. Good breakfast. Comfortable room with good shower. Recommendation for Indian next door as hotel restaurant closed Monday night proved to be very sound, it was great. Nice stroll along river to Malden.

Stayed in June 2024

We had a deluxe room that had tea and coffee facilities on the dresser where the plugs were. The mirror was on another chest of drawers with no plugs. This meant I had to swop everything around for my partner to do her hair etc, not well thought out at all. Then swop it back to make tea and then swop it back for her again to get ready in the morning. Just not very “Deluxe”

Really Great staff. Lovely food and atmosphere. Clean and tidy.

Stayed in June 2024

Would have been much nicer if breakfast was available ( not available on Monday mornings)

Lovely building and staff

Stayed in June 2024

Room was lovely but a tad stuffy, could not open the sash windows much as were stiff. To be fair there was air con but we were there only one night so dont let this put you off as the Hotel and room was lovely, well equipped and clean

Very helpful staff, lovely décor, clean and tidy

Stayed in June 2024