Hen cloud cottage Upperhulme leek staffs ST13 8TZ, Upper Hulme, ST13 8TZ, United Kingdom
#7 of 8 hotels in Upper Hulme
Guests' ChoiceBased on 74 hotel reviews
8.0Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
7.9
Staff
7.8
Value for money
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 April 2024
Daniel
United KingdomThe hot water is from a heater and doesn’t last too long which is to be expected with a small boiler so this made the shower very cold. The road leading to the property could do with some maintenance on the potholes but we did have a laugh driving down. It may be worth having some essential items on site to purchase milk, eggs, bread, butter etc. as the shop is quite far away.
It was nice that we were trusted to be left alone and go about our evening as we wished. It was clean, peaceful and everything clear on how to operate the cabin. The views from the hot tub were great, the bed was comfy. Some reviews said no phone signal but we managed fine with ours. Ordered takeaway food which was fast and delivered to us.
Stayed in April 2024
Reviewed: 7 April 2024
Graham
United KingdomProperty was excellent and clean. Only negative was the track to the accommodation, appreciate it’s a farm track but non farm vehicles use it with the holiday accommodation and it needs to be maintained to improve the potholes. And perhaps some more passing points would help on a single track.
Location was great.
Stayed in April 2024
Reviewed: 5 April 2024
Sarah
United KingdomThe signs of what not to do and to do were a little regimented. Maybe just one saying welcome and enjoy your stay.
Lovely area. Clean. Bed comfortable. Hot tub great.
Stayed in April 2024
Reviewed: 12 March 2024
Andras
United KingdomThe bed was uncomfortable and too high,
. The location was good , quiet, beautiful, nice view
Stayed in March 2024
Reviewed: 7 January 2024
Chanel
United KingdomWe turned the hot water on the night before and the shower was still freezing cold the next morning, we couldn’t work the tv for love nor money, we did attempt to contact the owner through phone and email but no response. I was a bit thrown back by being asked to strip the beds, do and put away the dishes etc, I know it’s polite to do so however it made it feel less like a break away! & I would recommend anyone visiting to take their own teabags as me or my husband couldn’t drink the tea with the teabags provided.
Lovely location, lovely little cabin, bed very comfortable.
Stayed in January 2024
Reviewed: 19 September 2023
Sonia
United KingdomUnfortunately, the temperature regulator in the shower was not working properly meaning extremely hot scalding water for a few minutes followed by cold water for the remaining time. Significant signage with rules which gave a military feel although do understand some information is necessary. It also would've been useful to know prior to booking that the hot tub was only available for use until 10pm. Otherwise a lovely stay.
The accommodation was very clean, well presented and had a lovely, homely feel. Nice extra touches such as a hammock outside the cabin. Kitchen facilities were excellent and the mattress was particularly comfortable. The location was peaceful and scenic.
Stayed in September 2023
Reviewed: 5 July 2023
Brooke
United KingdomStruggles to get more than 2 minutes of hot water after having it turned on for about an hour.
Such a lovely trip away. Place was clean and the view was amazing. Hot tub was lovely.
Stayed in July 2023
Reviewed: 14 June 2023
Harvey
United KingdomNo phone signal, though obviously not the fault of the owner
Great location, well equipped little shepherds hut. Really quiet and lovely view
Stayed in May 2023
Reviewed: 29 May 2023
Bagnall
United KingdomThe privacy,an also it was great weather
Open space Peace and quiet
Stayed in May 2023
Reviewed: 17 May 2023
Helene
VietnamRather than leaving notices on everything, information could be provided in a booklet left in a prominent place for guests to read. Maybe with some local information like a laminated map of the area showing where the paths are to walking routes and landmarks, such as the winking man. The notices seemed a bit militant which was incongruous with the landscape and completely not reflective of staff, who very welcoming and friendly
Stunning location, relaxing hot tub, comfy bed
Stayed in May 2023
Reviewed: 7 May 2023
Matthew
United KingdomWould of been nice to have a few mini essentials on arrival as no shop nearby. Little bottle of milk, tea, coffee etc
Liked the location. Bed very cosy. Loved the style of hut :-)
Stayed in May 2023
Reviewed: 21 February 2023
Michael
United Kingdomshower was boiling hot and unable to turn down, cooker only got hot at top so didn’t cook food properly
lovely location and views, easy self check in
Stayed in February 2023
Reviewed: 23 October 2022
Bryony
United KingdomAs all the switches were off in the cabin when we got there, it was hard to follow instruction as it wasn't quite clear what remote did what.. especially the one on the side of the cupboard. The main curtain for the door was missing so we had to Try and make a make shift one so that the light didn't come in and so we had privacy
Loves the bed, it was super comfy We love the location, we've stayed 4 times over 4 years so I think it says it all. The setting is beautiful and secluded The shepherd's hut was really nicely done out
Stayed in October 2022
Reviewed: 19 September 2022
Katalin
United KingdomThe heating system was a bit noisy which is not a problem in daytime but we switched off for the night.
This is a very nice and authentic place to stay in but worth to note that absolutely self check- in with no interaction with the owner. All instructions are sent in a message after booking and in the accomodation on the wall. The land and hills are beautiful, perfect for hiking. I do recommend.
Stayed in September 2022
Reviewed: 1 August 2022
Searstower
United KingdomMaybe not great for a light sleeper if it’s raining heavily through the night. It wouldn’t stop me staying again though.
We loved our stay here. Perfectly formed small space, immaculately clean, cosy & quirky. Beautiful views. A fun place to stay.
Stayed in July 2022
Reviewed: 28 April 2024
Isabelle
United KingdomMy only complaints would be the road leading into the property, which really was bad. And the fact we had to be out the hot tub by 10pm - we would have loved to stay in a bit later as it’s so relaxing in the dark :)
We loved the location of this cabin, with its relaxing hot tub, fireplace, and comfy bed! I saw some reviews saying the rules were “too” regimented but I disagree - this is not a hotel and so there are standards you have to uphold without daily housekeeping. This didn’t bother us at all! When we were unsure how to use the fire, staff replied to us on booking.com messages almost immediately.
Stayed in April 2024
Reviewed: 25 April 2024
Bailey
United KingdomBenches to sit on No wifi Basic channel No signal
We did not end up staying the bench you sit was uncomfortable no signal at all or wide couldn't use phones or nothing and only had basic freeview channels
Stayed in April 2024
Reviewed: 19 April 2024
Louise
United KingdomThey took 2 payments out my bank and wint repkace it and then trued chsrhe me another 50 for cleaning when we left it spotless
Its quiet and the hot tub
Stayed in April 2024
Reviewed: 8 April 2024
Catherine
United KingdomImpossible to get in touch with owners
The outside of the place looked very pleasant
Stayed in March 2024
Reviewed: 1 April 2024
Darren
United KingdomWe booked a last-minute night away, desperately in need of some space to relax and breathe and that is exactly what we found whilst staying in the Lavender Retreat. A couple of hours in the hot tub staring at the stars is just what we needed - thank you.
Stayed in March 2024
Reviewed: 20 March 2024
Cassandra
United Kingdomsome confusion with the key lock box code, no one at hand to call or around. I had called the landline numerous times on my journey down (01538300086) 8 times during the course of the day and left messages with no answer. Upon arrival I got a number from the pub and local walkers around corner (personal mobile) which was eventually answered with support at around 7pm.... I had travelled from Newcastle upon Tyne and the journey took 5 hours to get there with 2 hours waiting around to get in which spoiled the trip. I think everything would be perfect with some support (All I needed was the code - couldn't upload booking on email as was not connected to a secure server and the code was not on the email I printed off in case of this).
Loved the retreat, was gorgeous once I got in. It was absolutely beautiful. Fab location. Wish I had stayed longer.
Stayed in March 2024
Reviewed: 21 February 2024
Dana
United KingdomBest place to stay
Stayed in February 2024
Reviewed: 6 February 2024
Jen
United KingdomNothing that we did not like. Everything we needed was provided already in the hut
The views, the hob tub ready for arrival, everything you need within the hut, great heating, towels provided, fab nearby walks :) It truly was a great stay!
Stayed in February 2024
Reviewed: 29 December 2023
Joanne
United KingdomThere was nothing to dislike
The location perfect , the lavender retreat was clean well equipped just what we needed
Stayed in December 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content