breakfast cold , cold tea and coffee just in flasks … people going outside all time . too close together

location was good clean friendly staff

Stayed in November 2021

bath, hot water slow

style of the hotel, cleanliness, staff, location, museum, quiet.

Stayed in September 2021

TV with no usb or internet

Location and staff

Stayed in September 2021

Bathroom taps didn't work so they moved us to another room same problem so third time lucky but to be fair staff were extremely apologetic. Found a clump of human hair on telephone so cleaner's wasn't very thorough. Beds were comfortable and location was good.

Staff were friendly and helpful.

Stayed in July 2021

Having to go to a different hotel for breakfast.

Location location location

Stayed in August 2021

Late transfer from Grange Lancaster. E-mail said we could book in at 1:00pm, but room not available until 15:00. Excellent room, plenty of space, but bathroom a little pokey. Getting in and out of shower tricky! Need a hand hold. You must get new chairs in the breakfast room, seats are worn out.

Easy to find, enjoyed the garden despite artificial lawn. Bus and underground close by

Stayed in August 2021

We actually stayed in the Beauchamp hotel instead ... excellent value for money, lovely breakfast, huge room, friendly staff and good location

Stayed in August 2021

The process of ordering breakfast was a little bit odd. This may of course been for COVID reasons.

Staff were very accommodating.

Stayed in June 2021

Some staff were simply rude and need training or simply should not be in the hospitality industry.

Room and location

Stayed in September 2021

Paid for a superior double only got a normal double. The kettle was in a cupboard and fixed so you had to boil it in a cupboard at eye level(dangerous).the air con was a fan.

Bed was comfortable

Stayed in September 2021

For health and safety reasons we were moved to the Clarendon Hotel opposite. Although this hotel was clean and tidy, the room we were given was smaller than expected and that's when the problems started. It was a sweat box! With no air conditioning available we had to resort to having the window fully open and the use of an electric fan. This still didnt keep us cool and we ended up laying on the top of our bed in our underwear sweating all night long! By the morning we were shattered from not being able to sleep in the heat. Not sure what was wrong with the bathroom but that was even hotter! We tried leaving the door open to cool it down but that just made the bedroom hotter! In the end we had to keep the bathroom door closed at all times, which left you wanting a cold shower after each time you used it. The night before our stay here we were booked into the Travelodge (Covent Garden) which had bigger cooler rooms. We wish we'd stayed there now. A hard lesson learnt!

Good, quiet location. Staff were helpful when we moved to the opposite hotel.

Stayed in September 2021

Rather tired rooms. Was changed by the hotel from venue to another. Not h by way of compensation for the inconvenience.

Very convenient location

Stayed in September 2021

There was nothing really good that I can say that was any good .??? sorry say that but that’s what I thought

Nothing was good in the hotel there was

Stayed in September 2021

Tv didn't work Staff not interested in helping Trouser press not working Windows dangerous Light fittings not working

Shower Bed OK Location ok

Stayed in August 2021

Decor slightly dated wouldn't class as 4*

LOCATION is amazing, hotel is on a beautiful street and area, also has a lovely peaceful garden

Stayed in August 2021

N/A

We were moved from the Grange Lancaster Hotel to their sister hotel White Hall Hotel. So my review is for the White Hall Hotel. The Hotel was very convenient for getting around London plenty of bus routes and 15min walk to Leicester Sq and Covent Garden. The staff were friendly and welcoming. The room was of a good size with view over the hotel secret garden. The continental breakfast was included in the room price and choice of items was good. Overall this Hotel was good vaule for money and would stay here again

Stayed in July 2021

No air con and it was 30 degrees

Perfect location. Walking distance from the west end

Stayed in July 2021

When we arrived the hotel was closed so we were moved to a sister hotel, the Grange White Hall hotel. Room had a really uncomfortable bed which was about 25cm from the floor. There was only one tiny bin in the room and the carpet was quite stained. There was tea and coffee in the room with all sorts of tea apart from normal English tea.

The staff were friendly and the hotel was very clean. We paid a £4 supplement per day each to upgrade to English breakfasts and it was worth every penny as the food was good.

Stayed in July 2021

Nothing

Great quiet location near Russell Square

Stayed in July 2021

Breakfast was a bit of a shambles but I didn’t realise this was included when I booked so not really complaining.

Location, comfort, the garden!

Stayed in July 2021

Everything

Nothing

Stayed in August 2021

There are no comments available for this review

Stayed in September 2021

There are no comments available for this review

Stayed in July 2021

There are no comments available for this review

Stayed in November 2021

There are no comments available for this review

Stayed in September 2021