For the price we paid, we were expecting a bit better furniture in the room. The towel rail in the very nice bathroom wasnt warm. But the staff were extremely helpful and accommodated our needs when my husband fell ill. An ambuance was called immediately and I was supported kindly. The extra time we needed to stay was very well negotiated.

Stayed in June 2024

Too noisy with the train at night even with double glaze window shut as we had sea view room. Car park very tight.

Breakfast plentiful. It has a car park. Location to spinnaker and outlet shops.

Stayed in June 2024

Noise from fan downstairs

Staff very friendly and polite

Stayed in June 2024

The carpet had a few stains/marks but had been vacuumed - some spot cleaning would have given a better impression. The bathroom was modern and clean but lacked hooks / enough rail space for towels.

Breakfast was very good as was our evening meal in The Captain's Table restaurant at the hotel. There was free parking in a small car park at the side of the hotel and we were allowed to stay until 2pm after checking out, which was helpful. The hotel is ideally situated for visiting the Historic Dockyard, Gunwharf Quays outlet shopping, and the Spinnaker Tower and it is only a short walk to Old Portsmouth. The train, IOW ferry terminal and buses are opposite the hotel. There was daily room service. The staff were very pleasant and helpful.

Stayed in June 2024

No fridge or safe in the room - had to get a hairdryer from reception

Excellent site - large room - good breakfast - parking on site no

Stayed in June 2024

was all ok

Stayed in June 2024

Only grumble is the breakfast. tinned mushrooms, poached egg not great. a bit more variety with pastries and bread could of been better.

Staff were very helpful, polite and more than willing to give advice. a Quaint hotel that is literally across the road from all amenities. Clean and Tidy. Parking was a bonus. A lovely hidden gem.

Stayed in June 2024

Room needed a refurb. Marks and scuffs everywhere and door lock flimsy. Room 16 - no view whatsoever. Bathroom was OK but toilet seat not fixed on properly We were only there one night but wouldn't stay longer.

RIght by ferry terminals and also a great shopping centre. Check in was quick and easy. Staff were very efficient. Good restaurant where we had a lovely dinner and breakfast the next day. Parking a few yards away.

Stayed in June 2024

Our room was overlooking an alley and fire escape. No view at all. But it was only for one night.

It was a very charming hotel. We only stayed one night but we enjoyed it. Great location. Close to shops, restaurants, bus and train stations. Great breakfast. Nice restaurant and pub area.

Stayed in May 2024

The main door is so heavy to open.

Lovely easy to get to location, perfect for our needs and added parking was a bonus.

Stayed in June 2024

Didn't get breakfast. Thought it was in with price of room slightly disappointed

Stayed in May 2024

The room was dusty in places, curtains need refitting they let the early morning light in

Breakfast was very good evening meal also very good , location excellent

Stayed in June 2024

The bed was very uncomfortable and we staying in the family room where the bedroom had blackout curtains but the lounge/ pull out bed didnt. The light came seeping in early morning and if we did have family they wound have been woken up. Both rooms need blackout blinds.

The location of the hotel was very good, The hotel had a lot of interesting history. its right next door a shopping centre where there are plenty of bars and restaurants to visit.

Stayed in June 2024

Our room 36 looked out at kitchen extractor which was noisy and small during dining hours

Ideal location for early morning ferry to France and excellent packed breakfast at 5.30 in the morning . Also very close to Spinnaker tower and all the facilities of the Outlet Centre- shops restaurants at waters edge

Stayed in June 2024

The room wasn’t particularly attractive. The view out of the window was very unattractive! Probably why the windows have frosted glass!

Big, friendly and well located. Friendly staff and a restaurant and bar. Stayed twice. Clean and quiet. Private parking. Opposite the Spinnaker. I’d stay again. Good value.

Stayed in May 2024

Better pillows and a little up grading of the room. It was just a little plan. Great view and location.

Room was fine but a little stark. thing wrong just could use some decor upgrades. The room was very clean with good bed but pillows need to be replaced. The staff and bar were outstanding, The food was really first class, and the staff was very accommodating.

Stayed in May 2024

Nothing

Location

Stayed in June 2024

The location was fantastic. It’s a lovely clean, friendly hotel has everything you need and the breakfast was freshly cooked not buffet 😊 will definitely go back!

Stayed in May 2024

Shower was very weak. Really needs updating to a more powerful output. Very disappointing given the bathroom was lovely otherwise.

Location.

Stayed in May 2024

Disappointed slightly with original room but was good value really

We were pleased to be upgraded when our shower was found to be leaking. Room at front of hotel. Very nice

Stayed in May 2024

The stairs up to the rooms and it was a bit warm and stuffy. Had to open the window to cool off which made it loud with the street and traffic noise.

The staff were very helpful and polite. Nice sized room and comfortable bed.

Stayed in May 2024

It is clean and comfy if not a bit hot in the hotel (rooms have air con and fans tho). 80% of the staff was absolutely lovely. too much musak everywhere ;-)

breakfast was perfect and the location could not be better to explore the shipyard and enjoying the wharfs. The parking was a plus.

Stayed in May 2024

Car park is tight, and if full could be hard to exit. Bedroom had cobwebs on light fittings. No hairdryer in room, have to ask reception.

Great location for gun wharf and the dockyard. Large comfy bedroom. Friendly staff. Bar open 24/7. Breakfast cooked to order.

Stayed in June 2024

Unfortunately, on this visit I had a room on the lower floor which was adjacent to some sort of fan motor which I could hear running at night. I could also hear extra motors starting up early in the morning (presumably from the kitchen) Also overlooking the side road where the HGV's parked whilst making there deliveries - so even more noise.

The Location is Perfect. The Hotel is very nicely decorated. The Staff are always very friendly and helpful. The breakfasts are good value for money and there is a good choice of items from the buffet and also a very nice cooked breakfast. The bathrooms are very modern. The rooms are very well serviced. The hotel bar is staffed all night.

Stayed in May 2024