Wrights Lane, Kensington and Chelsea, London, W8 5SP, United Kingdom
#742 of 1,017 hotels in London
Guests' ChoiceBased on 8864 hotel reviews
7.2Cleanliness
7.8
Comfort
7.9
Location
8.9
Facilities
7.5
Staff
7.9
Value for money
7.2
Free WiFi
8.2
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End of dialog contentReviewed: 23 May 2024
Catherine
United StatesThe first night the room was very dirty with a broken toilet.
We liked the location and staff
Stayed in April 2024
Reviewed: 22 May 2024
Kate
United KingdomSmall room for two nowhere to hang anything or dry anything. No seat for vanity unit
Good breakfast
Stayed in May 2024
Reviewed: 22 May 2024
Liz
United KingdomNo restaurant for evening meal just extended bar meals
Location was great. Staff were friendly
Stayed in May 2024
Reviewed: 22 May 2024
Isobel
United KingdomI was so disappointed with my room. I have stayed in this hotel several times before but the room I was allocated on this occasion was horribly small and cramped with the TV diagonal to the bed and barely enough room to move from bedroom to en suite. It looks as if you have cut bigger rooms in half. You should warn your loyal customers about this. I had a serious accident recently with subsequent 3-hour surgery to my right arm. It is still painful and sensitive and moving around in that room was a nightmare
The communal areas of the hotel are lovely and the location is excellent. Also the food in the foyer bar has improved enormously
Stayed in March 2024
Reviewed: 20 May 2024
Linda
SwitzerlandThe rooms I got. I had to squeeze through to go to the bathroom each night
The area
Stayed in May 2024
Reviewed: 20 May 2024
Kathryn
New ZealandService was slow, bathroom overflowed
Location was great
Stayed in May 2024
Reviewed: 19 May 2024
Dana
United StatesVery small quarters. Didn't tell you about using the card key for power. Toilet seat was askew. Great location. Excellent breakfast.
Stayed in May 2024
Reviewed: 19 May 2024
Sally
United KingdomI found the pillows quite hard on the bed
Location, swimming pool
Stayed in May 2024
Reviewed: 19 May 2024
Nicola
United KingdomThere was a slight odour of drains emanating from the ensuite both nights. Drinks very pricey! A covered smoking area would be good.
I particularly like the convenience for Kensington High Street. The rooms were very clean. Great shower. Beds and pillows comfortable.
Stayed in May 2024
Reviewed: 16 May 2024
Jo
United KingdomThe bathroom in the room was tiny. The sliding door was cumbersome and noisy. Would be better with a sliding frosted door. The rooms lighting was poor, which was further enhanced by lack of natural daylight. The price of cocktails was on the pricey side
The breakfast was brilliant. The choice was excellent. It was tasty, hot, and plentiful. The staff at breakfast were friendly, helpful, and super organised
Stayed in May 2024
Reviewed: 16 May 2024
Patricia
United StatesRoom was quite small for 2 people traveling with suitcases
Location and courtesy of the staff. Cleanliness of the hotel was excellent
Stayed in May 2024
Reviewed: 15 May 2024
Jeremy
United KingdomThe pool was not accessible on our first day
Facilities were good and staff very helpful and attentive
Stayed in May 2024
Reviewed: 14 May 2024
Emma
United KingdomWe couldn't find the garden that features on the website photos
Excellent location, plenty of choice for breakfast. We didn't use any facilities or even the bar.m so can't comment. The bed was comfy especially after long days exploring. Staff were very attentive even with the amount of guests staying
Stayed in May 2024
Reviewed: 14 May 2024
John
United KingdomFound the room uncomfortable
Good location to where we needed to be
Stayed in May 2024
Reviewed: 14 May 2024
Dean
United KingdomCoffee machines did not work at breakfast.
Good spa facilities.
Stayed in May 2024
Reviewed: 14 May 2024
Bernadette
IrelandThe lady taking our room number and seating us for breakfast .was bright cheerful and friendly each morning and interested in what we were doing and always wished us a pleasant day
Stayed in May 2024
Reviewed: 14 May 2024
Tina
BahrainThe pool water was murky and the whole area smelt mouldy. Temporary ladies changing rooms were filthy. There were lockers with doors hanging off and dirty towels and paper tissues strewn over the floor. Very disappointing in a so called 'health club / spa area'.
Friendly staff. Great location.
Stayed in May 2024
Reviewed: 14 May 2024
Coralie
AustraliaThe bed was very hard and I didn't find it comfortable.
Loved the location, great facilities with a restaurant and bar on site. Stage very friendly and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Hobday
United KingdomIt would have been nice to have had herbal tea bags in the room. Most hotels provide them these days.
The hotel room and bathroom were impeccably clean, meeting my expectations. Every staff member I encountered exemplified excellence in service, readily assisting and addressing any questions I had. Their consistently positive attitude truly enhanced my stay, creating a welcoming and enjoyable atmosphere. It's often said that it's the people who make the difference in a customer's experience, and I must say, the staff at this hotel exceeded my expectations in that regard. It's been quite some time since I've encountered such genuinely friendly and accommodating individuals. The overall vibe I received from the staff left me with a strong impression that the hotel fosters a culture of warmth and hospitality, further enhancing the overall guest experience.
Stayed in May 2024
Reviewed: 13 May 2024
Brett
United KingdomThe Leisure facilities seem to be undergoing a re-vamp. Half the changing rooms were sectioned off. There were no locks on the lockers, so I had to take my wallet and phone into the gym and swimming pool area. The Sauna was also out of action. Swimming pool was a decent size, but the amount of chlorine was immense! You couldn't put your head under, but then again the kids were who were taking lessons (no disruption) Gym is clearly going through an upgrade. Tired and broken machines, with patched up plaster on the wall
The room was clean and the location for me was excellent. Right next to the Tube station. The breakfast was nice and plenty to choose from, albeit very busy, but plenty of tables available and I did not have to wait
Stayed in May 2024
Reviewed: 11 May 2024
Moira
United KingdomSmall twin room with toilet inches from bed....
Lovely friendly hotel.Clean and great organised staff at breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Secher
United StatesThe gym, cardio equipments and the floors are very dirty, they only clean the floor and the spaces you see directly. The equipments are full of dirt and not checked for ages as it is my 6th time staying in this hotel. The personal trainers hired by some members are very loud and acting as if this is a private gym and it was annoying for the other clients of the hotel to workout. One member of the gym comes and turns the ventilator on during workout although the aircon is on. The room was extremely hot in May and we had to keep the windows open all day long. The breakfast is always the same and there are no healthy options to choose from.
The location and we were upgraded to a bigger room at the 8th floor
Stayed in May 2024
Reviewed: 10 May 2024
Geppert
GermanyNegatives: For a 4 star hotel, both the sofa in the room and the carpet could do with a deep clean. The cleaning staff were also very noisy in the corridor on the first morning. The room is very small. No space for the suitcases. Conclusion: Despite the shortcomings, I would come back again.
Positive:The close connection to the Tube station, the great breakfast selection and the friendly staff
Stayed in May 2024
Reviewed: 9 May 2024
Jonathan
United KingdomN/A
how big the actual size of the hotel was and the facility swimming pool starbucks if you love coffee like i do
Stayed in May 2024
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