Small twin room with toilet inches from bed....

Lovely friendly hotel.Clean and great organised staff at breakfast.

Stayed in May 2024

The gym, cardio equipments and the floors are very dirty, they only clean the floor and the spaces you see directly. The equipments are full of dirt and not checked for ages as it is my 6th time staying in this hotel. The personal trainers hired by some members are very loud and acting as if this is a private gym and it was annoying for the other clients of the hotel to workout. One member of the gym comes and turns the ventilator on during workout although the aircon is on. The room was extremely hot in May and we had to keep the windows open all day long. The breakfast is always the same and there are no healthy options to choose from.

The location and we were upgraded to a bigger room at the 8th floor

Stayed in May 2024

Negatives: For a 4 star hotel, both the sofa in the room and the carpet could do with a deep clean. The cleaning staff were also very noisy in the corridor on the first morning. The room is very small. No space for the suitcases. Conclusion: Despite the shortcomings, I would come back again.

Positive:The close connection to the Tube station, the great breakfast selection and the friendly staff

Stayed in May 2024

N/A

how big the actual size of the hotel was and the facility swimming pool starbucks if you love coffee like i do

Stayed in May 2024

mould by the window in the bedroom to have a shower, bath wad high broken tiles as you get out of shower

clean at the restaurant OK service

Stayed in April 2024

It is absolutely absurd that you are not able to charge point IGH because it was a booking reservation. It needs to be written down that is not possible to add your member card. So bad!

Nice and Friend and friendly staff.

Stayed in May 2024

Upon arrival, the room air conditioning unit was broken, reported immediately , the room was subsequently very warm and stuffy. Whilst the client services provided a fan, they did not, as promised, update me as to when the maintenance team would come to repair it. They did not offer alternative room. They did not contact us at all to see how we were. Pillows were rock hard. Uncomfortable hot night , unable to rest adequately, ruined our London stopover.

The staff were very good. The pool and spa were a good experience

Stayed in May 2024

Slide door for bathroom so heavy

Lisa from guest services and all the other guest service staff was great 👍🏻

Stayed in April 2024

Bathroom: The silicones in the shower should be changed, because they have been black which was not really a pleasant.

Location: Perfect Stuff: No complains. Receptions open 24h Breakfast: Excellent Room: Large enough for 3 persons. All needed was in. Clean. Bathroom: Clean, all needed in.

Stayed in May 2024

Our bathroom door didn’t shut - the handle & lock were broken, which should have been rectified before allowing guests to stay. We stayed one night in there and used our bag to prevent the door from opening. We were able to move to a much nicer room the following day.

Perfect location for visiting Royal Albert Hall. Friendly staff Fabulous breakfast

Stayed in May 2024

The spa was very limited, the steam room was far too dark, pool was being used for kids swimming lessons and the changing rooms were dirty and the lockers had locks and doors missing

Rooms were basic but clean, lounge bar was nice but drinks expensive, staff were friendly and got breakfast for £12.00 which was good

Stayed in May 2024

Cold and REALLY small room and bathroom.

Nice location. Good breakfast. Comfortable bad.

Stayed in February 2024

Room size was a little small (a sliding door on the bathroom is always a sign!) but comfortable nonetheless, for a one night stay. Think you would struggle in this room that I booked (standard king) for any more than a couple of nights.

Excellent friendly check in and out, good late check out time too. Great location, a few mins walk from Kensington High Street tube.

Stayed in May 2024

Might have been my fault but I sure thought i arranged a double bed. All good thought just a bit small and small room. Stay was great great service and options.

Stayed in February 2024

Very small room and bath for a king room My last inside cabin on a cruise ship was bigger!

Good breakfast, clean. Good amenities, good location

Stayed in April 2024

The knife was dirthy.

The breakfast was fine and so delicious. The pouplic transport stop is so close. The stuff was very polite an every kind. The room was clean.

Stayed in April 2024

Location, staff, and layout

Stayed in April 2024

Ensuite shower tray not 100% clean. Basin did not drain properly. Ensuite door noisey and hard to open.

Location pleasant staff

Stayed in April 2024

We have had a lovely time at the hotel this is the second time we have stayed unfortunately we were not happy with room we told reception they said hotel was full nothing they could do basically we paid to upgrade like we did last time but the room was small compared to the pictures of how the room should be what can we do to avoid this next time its pointless paying for an upgrade 

Melhani the breakfast waitress was fantastic we loved her the breakfast was amazing I love the pool gym etc

Stayed in April 2024

The room was slightly smaller than expected and could do with some TLC. Unfortunately we were startled awake at 6.30am by the fire alarm which rang on and off for 10 minutes and we did not receive any information or apology for this, it was difficult to know whether we needed to leave the building or not. In the spa, the jacuzzi was not working on our first day and we had to pay £7 to hire a dressing gown each day of our stay.

The location and facilities were perfect.. The staff were friendly.

Stayed in April 2024

decor is starting to look a bit tired, but perfectly functional.

Comfortable hotel in side street off Kensington High Street, just 5 min walk from the tube (metro) and many bus routes. Room is compact but OK by London standards, with good bed, strong wifi, fridge and good size shower-room. Staff are friendly and helpful. For the central location it is good value.

Stayed in April 2024

Had a suite, quilt cover was quite thin and short on bed.

Friendly staff and clean, with great pool and gym

Stayed in April 2024

The pool facilities, changing rooms, jacuzzi and steam room and pool. We were looking forward to using these facilities however we were greeted with signs that the facility was being worked on. The temporary ladies changing rooms (mens) were very tired and not pleasant at all. The jacuzzi, 3 minute reset was inconvenient, tiles missing in the steam room. When we entered the pool (3.30pm) there were a couple of men in the pool cleaning the inside edge of pool with chemicals!! whilst it was open and still being used. Pool shower not good. Far too many school children coming in for swimming lessons, is this really necessary!! The changing room showers were the worst of all, most not working, falling apart and mouldy. The whole experience of the pool and changing room facilities were extremely disappointing.

Greeting, staff, room and breakfast all very good.

Stayed in April 2024

Disappointed with the poor range of 'real' TV channels available, especially when 2 showed the same programs as 2 others, just slightly delayed.

Stayed in April 2024