The room smelled a bit molded.

Staff was good and rather quick and helpful, room are great. Funny though that the showeroperation is outside the shower

Stayed in April 2024

Pricey

Atmospheric and comfortable

Stayed in May 2024

The approach to hotel doesn’t make a good first impression, with derelict buildings to the left of the driveway, this could do with screening off. The outside seating area could have been a little more inviting, but there is work going on in the garden so maybe this will be addressed before the summer. A member of the Bar staff with long hair that he continually pushed back while preparing drinks was off putting, I feel he should have been made to tie this back when on duty. The lighting in the bar area could be improved it’s too dark and needs brighter lamps.

The property is beautiful, with an excellent location, very easy access to the Metro, 10 minutes from Newcastle centre, Lovely walks through the Dene. The food was lovely and the set Dinner menu was very good value for money.

Stayed in April 2024

My son got married at the hotel and I couldn't fault the staff or the venue. The venue is stunning, staff were so helpful, friendly and professional. Would thoroughly recommend it to others.

Stayed in May 2024

Extremely comfortable room, excellent extras like very nice coffee and plenty of water. Delivered more milk immediately and very friendly front desk

Stayed in May 2024

No gym, but they did have a joint venture with David Lloyd but it was off site. The free WIFI was very poor, did not connect well and was slow.

The Staff were exceptional!! Old School Customer Service, nothing was too much trouble. Their helpfulness felt genuine which is rare today. Lots of little things that have a large impact. The lounge was lovely to work in and they didn't make you feel you were taking up space. Breakfast looking out over the garden in a very light airy room. Food was on large plates so did not look a lot but was filling and hot, which is always a bonus at a hotel. Room we stayed in was beautiful, very clean and well designed, with lots of little touches. Will return and would recommend. Complements to the management team as what every they are doing, it flowing downwards in a positive way to their team.

Stayed in May 2024

Some damage to the bathroom door in room and a funky drain smell in the bathroom. Bed was a little creaky and the pillows were too hard for my liking

Breakfast was lovely but would have liked toast to come as standard with the cooked breakfast. Nice clean room with thoughtful touches such as the complimentary blondies, water and a note.

Stayed in April 2024

The room was a little smaller than I would have expected. The toilet was ridiculously low (like a childs height which was awkward, especially in the middle of the night. The bed was a little hard for my preference.

Location and grounds were fantastic and staff very friendly.

Stayed in April 2024

The weather .l.o.l

I stayed in the apartment. Very Romney. I love the balcony. And definitely would stay again. Please. Let us know if there any Special on. You're sincerely john.

Stayed in April 2024

Superb room Exceptionally helpful staff

Stayed in April 2024

No hand wash in bathroom Shower could have been cleaner seal s all black need re sealing and bottom of shower not great Very noisy as a wedding on till late Sat night

Good selection nice could have been warmer full English and toast

Stayed in April 2024

Nothing

Great location and superb building. Staff were attentive and friendly as well as efficient

Stayed in April 2024

Nothing.

Everything. 1 night stsy for partners birthday. Simply beautiful hotel.

Stayed in March 2024

The toiletries could have been replaced on the second day of our two night stay.

The building had character, lovely grounds & was in a place of natural beauty. The quality of the food at breakfast and in Fern Restaurant was excellent. The majority of staff were pleasant, polite and attentive. Rooms were clean and comfortable.

Stayed in April 2024

Felt very comfortable

Stayed in April 2024

All good

Beautiful building, lovely rooms and great service, highly recommended

Stayed in April 2024

Could not get the TV to work to watch the news .

Breakfast was very good. Staff very welcoming. Room was very comfortable.

Stayed in March 2024

Beautiful room very comfortable

Stayed in April 2024

Breakfast was a bit pricey, and as we only wanted a light breakfast we did not have it at the hotel - you need to consider a more modestly priced lighter option.

Stayed in April 2024

Beautiful hotel. Cannot fault it in anyway

Stayed in April 2024

Everything about this venue is excellent. The service and food were absolutely spot on ! Highly recommended.

Stayed in April 2024

The lighting in the room was quite dim. I had to sit in the bathroom to do my needlework.

The bed was very comfortable and the toiletries and tea facilities were good.

Stayed in April 2024

Nothing!

Beautiful building, and the staff were so friendly! The best hotel we have ever stayed at.

Stayed in April 2024

A bit isolated

Nice forested location, large room, lovely staff

Stayed in April 2024