I think the breakfast could have been a little better.

This was a gift for my parents alongside a visit to Highclere. They had such a wonderful time and I think they preferred their stay more than their trip to Highclere. The staff were amazing and couldn’t have done more to welcome them and do little surprises for their arrival. They also loved the meal they had in the restaurant and walk around the grounds

Stayed in July 2023

I wrongly thought that breakfast was included in the price.

Very clean, nicely decorated, good service and facilities. Cosy.

Stayed in August 2023

Zero

Everything- the staff are ultra good. Like really good. Service impeccable throughout. Attitude infectious. Standards high and they want to exceed expectations

Stayed in July 2023

The food was exceptional and service second to none

Stayed in July 2023

Nothing!

The service, the decor and the little touches like a glass of rose on arrival and a pantry for late night snacks!

Stayed in July 2023

We upgraded to Classic rooms which was a good idea as the rooms were small and very basic especially when compared to other hotels in the same price range that we have stayed in in the UK and Ireland.

The Retreat was close to the venue we were visiting. The food was good

Stayed in July 2023

We didn't opt for breakfast as it was a bit pricey if not pre-booked, but it wasn't too bad as we were quite full from dinner the night before in the hotel restaurant which was delicious! Next time we will pre-book!

Beautiful hotel with fantastic attention to detail. Staff were friendly and very helpful. Room was impeccable. We even went in the outside pool which was really nice and not too cold!

Stayed in July 2023

The pool at the spa area didn’t work.

We were greeted by a lovely lady at the reception with a nice glass of Prosecco and accommodated us in our room. Great staff at the restaurant for dinner and breakfast. They looked after us the whole time and nice touch providing me extra gluten free during my breakfast.

Stayed in July 2023

Beautiful setting in the English countryside - I loved everything about Elcot Park!

Stayed in June 2023

No full length mirror in room

Exceptional dinner. Very attentive staff Very comfortable bed

Stayed in July 2023

No air con

Breakfast great even though continental, great pantry, nice coffee in room and fresh milk, nice spa

Stayed in July 2023

Lovely building and grounds

Stayed in July 2023

The room was not equipped or set up correctly, furniture set up was odd, no place to sit down to complete hair/makeup,very annoying, and although the room was well sized, the usage of the furniture set up was not correct. Our room was located next to housekeeping staff, and was in noisy. The spa and steam room needed better cleaning and better attend attendance too.

The location was quiet and beautiful. And Pet friendly The staff helpful. The small spa and gym area nice. Several different places to eat and drink,tennis court a bonus. And a self help pantry a plus overal delightful! On offer is also a small courtyard with cafe/wine shop.

Stayed in July 2023

The room was very hot.

Excellent hotel. Exceptionally beautiful interior and location. The food was top notch. All staff took pride in their work delivering above and beyond. Loads of extra details which made the stay special.

Stayed in July 2023

Staff very friendly , good location , organised , clean , comfortable bed and pillows.

Stayed in July 2023

We liked everything!

A stunning retreat in a stunning location. Great facilities, the spa, the restaurants. We enjoyed walking in the pretty grounds. All the staff were very welcoming.

Stayed in June 2023

It was all perfect except for the problem of flies in the bedroom! Apparently the hotel was having a problem with flies in all the rooms, which did detract from the enjoyment of the experience.

Stayed in June 2023

Nothing - other than that I wish I could have stayed longer :)

the stunning heated infinity pool on such a hot weekend. The friendly staff (especially Keeley on Reception), the restaurant, the setting....I can't wait to visit again very soon !

Stayed in June 2023

Beautiful, particularly enjoyed the range of activities available, the choice of restaurants and the whiskey and cigar room. The wine reception was very welcome and needed due to a long few days of travel. Room service was extremely efficient and the staff were extremely attentive, helpful and friendly.

Stayed in June 2023

It was very busy when we were there and there were about half the amount of sunloungers than demand. So if you’ve paid a lot of money then have to sit on the ground…not ideal. Also very late check in (4pm) and seemed slightly short staffed when we arrived as we waited quite a while to check in.

Room was comfy, food was excellent, spa and pool were lovely.

Stayed in June 2023

Fabulous in every respect. Particularly enjoyed the gym, spa and outside pool. Staff were great as well.

Stayed in June 2023

Menu is somewhat limiting for lunch and dinner. Room was very warm

liked the facilities- outdoor pool. Value for money was good. Very lovely staff who were so accommodating with children.

Stayed in June 2023

Quality and professional staff

Stayed in June 2023

Excellent location, with a good bedroom, and evening meal was amazing, need to try the cauliflower popcorn. The staff were very friendly and helpful, the only thing would be that sometimes not enough staff on reception.

Stayed in June 2023

There was literally nothing to be improved on

I travel round a lot with work and practically live in hotels these days and this is hands down one of the best I have stayed in. Not only is it a beautiful location, fabulous building and great facilities but the service they offer is filled with lots of little touches that really set it miles apart from the competition. I am very surprised that it is a 4 star hotel, it is much better than most of the 5 star hotels that I stay in. Complimentary fast wifi, a free drinks and snacks pantry, EV charging, a top rate gym and spa and some of the most helpful staff you could ask for. The food was great in the restaurant - I told them I thought one of the dishes was fantastic and they brought me the recipe with the bill - these little considerate things all add up in a big way. The rooms are great and recently decorated and the weather was very warm while there, but they had already thought about this and my room was prepared with a fan, cold bottles of water, everything already thought of. There were books in the room to read, a little bottle of schnapps on the house waiting for you and all the mod cons you need. The area is very peaceful, in some beautiful countryside and the outdoor areas of the hotel are very well tended and wonderful to walk around. I would have been happy paying twice the rate I did and still would have got value for money. I just wish it wasnt so far away so I could come back with my wife one day. Perfect marks all around, a rare gem!

Stayed in June 2023